At a Glance
- Tasks: Assist in providing excellent customer service and maintain cleanliness in the restaurant.
- Company: Join a multi award-winning contract catering company with a passionate team.
- Benefits: Enjoy a birthday day off, masterclasses with Michelin-starred chefs, and funded development courses.
- Other info: Flexible hours with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team serving over 45,500 happy customers daily.
- Qualifications: Customer service experience and Food Safety Level 2 certification required.
The predicted salary is between 10.8 - 13.2 £ per hour.
This exciting role is 20 hours per week: Monday to Friday, from 4 p. m. to 8 p. m.
Were a multi award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day.
We now have an exciting opportunity for a Customer Service Assistant / General Assistant to join our team.
Monitoring counters and chillers to make sure theyre clean, well-stocked and presented in line with our six principles, youll regularly check the restaurant areas to ensure consistent levels of cleanliness with meticulous attention to detail.
You have the ability to listen carefully and take instructions from your manager, and you provide prompt and efficient service at all times.
You are also able to communicate confidently with customers, gaining feedback and reacting to their needs to ensure that every customer experience is a positive one.
Following procedures and displaying good food safety practice at all times, you have your Food Safety Level 2 and Health & Safety Level 2 certificates.
With previous experience working in a customer service environment, you have good merchandising skills and till experience.
Our benefits include
- An annual day off for your birthday!
- Monthly masterclasses with Michelin-starred chefs.
- Fully funded development courses ranging from levels 2 to 7.
- Discounts and cashback at a wide variety of retail and leisure outlets.
- Cycle-t...
General Assistant (20h/week afternoon-evening) in London employer: Bartlett Mitchell
Bartlett Mitchell is an exceptional employer that prioritises creativity and professional development in the vibrant setting of Greater London. With a strong focus on team collaboration and high-quality food production, employees enjoy a supportive work culture, competitive benefits, and ample opportunities for career advancement, making it an ideal place for passionate culinary professionals to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land General Assistant (20h/week afternoon-evening) in London
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Bartlett Mitchell and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace General Assistant (20h/week afternoon-evening) in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Bartlett Mitchell that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Bartlett Mitchell.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Bartlett Mitchell get a sense of who you are beyond your experience!
How to prepare for a job interview at Bartlett Mitchell
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Bartlett Mitchell and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
