At a Glance
- Tasks: Assist in delivering top-notch customer service and maintain cleanliness in our dining areas.
- Company: Join a multi award-winning contract catering company with a passion for food.
- Benefits: Enjoy free lunches, birthday leave, and monthly masterclasses with Michelin-starred chefs.
- Other info: Flexible zero-hour contract with a focus on personal development and community support.
- Why this job: Be part of a dynamic team that values your input and offers real growth opportunities.
- Qualifications: Customer service experience and Food Safety Level 2 certification required.
The predicted salary is between 10 - 12 £ per hour.
We’re a multi award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for a Customer Service Assistant / General Assistant to join our team. This is a GA position available on a zero hour to cover holidays and sicknesses.
Monitoring counters and chillers to make sure they’re clean, well-stocked and presented in line with our six principles, you’ll regularly check the restaurant areas to ensure consistent levels of cleanliness with meticulous attention to detail. You have the ability to listen carefully and take instructions from your manager, and you provide prompt and efficient service at all times. You are also able to communicate confidently with customers, gaining feedback and reacting to their needs to ensure that every customer experience is a positive one.
Following procedures and displaying good food safety practice at all times, you have your Food Safety Level 2 and Health & Safety Level 2 certificates. With previous experience working in a customer service environment, you have good merchandising skills and till experience.
Our benefits include:
- An annual day off for your birthday!
- Monthly masterclasses with Michelin-starred chefs.
- Fully funded development courses ranging from levels 2 to 7.
- Discounts and cashback at a wide variety of retail and leisure outlets.
- Cycle-to-work scheme.
- Freedom Friday – a paid day off to volunteer at a charity of your choice.
- Free lunch every workday!
- 24/7 access to the Mental Health Charter App.
- Enhanced parental leave benefits.
- Paid leave for fertility treatments.
- Grandparent leave to support your loved ones with their new arrival.
Explore all benefits and more by visiting BM Caterers website.
General Assistant in Hemel Hempstead employer: Bartlett Mitchell
As a multi award-winning contract catering company, we pride ourselves on fostering a vibrant work culture that values our team members and their growth. With unique benefits such as monthly masterclasses with Michelin-starred chefs, a paid day off for volunteering, and fully funded development courses, we ensure our General Assistants not only thrive in their roles but also enjoy a fulfilling work-life balance. Join us to be part of a dedicated team that serves over 45,500 customers daily while enjoying perks like free lunches and enhanced parental leave benefits.
StudySmarter Expert Advice🤫
We think this is how you could land General Assistant in Hemel Hempstead
✨Tip Number 1
Get to know the company! Before your interview, check out BM Caterers' website and social media. Understanding their values and culture will help you connect during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your customer service experience and how you can contribute to the team.
✨Tip Number 3
Show off your personality! When you’re chatting with the interviewer, let your enthusiasm for food and customer service shine through. They want to see that you’re not just qualified but also a great fit for their team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace General Assistant in Hemel Hempstead
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love working with customers. Share any experiences where you went the extra mile to make someone’s day better. We want to see that you’re not just looking for a job, but that you genuinely care about providing great service!
Highlight Relevant Experience:Make sure to mention any previous roles you've had in customer service or food environments. If you've got experience with till operations or merchandising, shout about it! We’re keen to see how your background aligns with what we do.
Be Detail-Oriented:Since attention to detail is key in our line of work, use your application to demonstrate this trait. Whether it’s through your writing style or by mentioning specific examples of how you maintain cleanliness and organisation, show us you’ve got what it takes!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Bartlett Mitchell
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company’s values and principles. Since they focus on cleanliness and customer satisfaction, think about how your past experiences align with these aspects. Be ready to share specific examples that highlight your attention to detail and customer service skills.
✨Show Off Your Certificates
Since having Food Safety Level 2 and Health & Safety Level 2 certificates is a must, don’t forget to mention them during the interview. Bring copies if possible! This shows you’re serious about food safety and ready to follow procedures, which is crucial for this role.
✨Practice Active Listening
During the interview, demonstrate your ability to listen carefully. When asked questions, take a moment to think before responding. This not only shows respect but also highlights your ability to follow instructions, which is key for a General Assistant.
✨Engage with Confidence
Be prepared to discuss how you would handle customer interactions. Think of scenarios where you’ve successfully dealt with feedback or complaints. Showing that you can communicate confidently and react positively to customer needs will set you apart from other candidates.
