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- Tasks: Lead a dynamic team to deliver exceptional guest services and hospitality.
- Company: Join a multi award-winning catering company serving over 45,500 happy customers daily.
- Benefits: Enjoy perks like a birthday day off, free lunches, and monthly masterclasses with Michelin-starred chefs.
- Why this job: Be part of a creative environment focused on food innovation and exceptional customer experiences.
- Qualifications: 2-3 years in hospitality management, with relevant qualifications in Food Safety and Health & Safety.
- Other info: Opportunities for personal development and volunteering days to support your community.
The predicted salary is between 36000 - 60000 £ per year.
We are a multi award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for an experienced Guest Services and Hospitality Manager to join our team. Inspired by food and passionate about provenance, you are a proactive team leader with plenty of creative ideas, ready to adapt to a dynamic business environment.
With existing hospitality management skills, you will be responsible for managing and monitoring all areas of service and standards, including budgetary controls and targets, forecasting and driving revenue - proven strategic business management is essential for this role. Whether planning for innovation, attending BM Caterers forums, or implementing our concepts and menus, you will bring a level of professionalism and commitment to the development of yourself and your team, ensuring the highest standards of customer service and care.
Ideally, you will have 2-3 years of experience working in a similar corporate dining service environment, with extensive hospitality experience. You will be confident managing a team to achieve targets whilst ensuring the customer experience is an exceptional one. You will be skilled and knowledgeable about food production, service and managing cost controls. Ideally, you will be educated to degree level or equivalent, with Food Safety at Level 3 and Health & Safety at Level 2 (or equivalent).
BM Caterers are committed to supporting and developing you to further your career with us. Our benefits include:
- An annual day off for your birthday!
- Monthly masterclasses with Michelin-starred chefs.
- Fully funded development courses ranging from levels 2 to 7.
- Discounts and cashback at a wide variety of retail and leisure outlets.
- Cycle-to-work scheme.
- Freedom Friday - a paid day off to volunteer at a charity of your choice.
- Free lunch every workday!
- 24/7 access to the Mental Health Charter App.
- Enhanced parental leave benefits.
- Paid leave for fertility treatments.
- Grandparent leave to support your loved ones with their new arrival.
Explore all benefits and more by visiting BM Caterers website.
Guest services and Hospitality manager employer: Bartlett Mitchell
Contact Detail:
Bartlett Mitchell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest services and Hospitality manager
✨Tip Number 1
Network with professionals in the hospitality industry, especially those who have experience in corporate dining services. Attend industry events or forums where you can meet potential colleagues and learn more about the company culture at BM Caterers.
✨Tip Number 2
Familiarise yourself with the latest trends in food service and hospitality management. Being knowledgeable about innovative concepts and customer service strategies will help you stand out during interviews and discussions.
✨Tip Number 3
Prepare to discuss your previous experiences in managing teams and achieving targets. Be ready to share specific examples of how you've improved service standards or driven revenue in past roles, as this will demonstrate your strategic business management skills.
✨Tip Number 4
Show your passion for food and hospitality by engaging with the company's social media and online presence. Comment on their posts or share relevant content to demonstrate your enthusiasm and knowledge about their brand and values.
We think you need these skills to ace Guest services and Hospitality manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in guest services and hospitality management. Focus on your achievements in previous roles, especially those that demonstrate your ability to manage teams and improve customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and hospitality. Mention specific examples of how you've successfully managed service standards and driven revenue in past positions. This is your chance to show your personality and creativity!
Highlight Relevant Qualifications: Clearly list your qualifications, including any degrees and certifications related to food safety and health & safety. If you have completed any relevant training or courses, be sure to mention these as they can set you apart from other candidates.
Showcase Leadership Skills: In your application, emphasise your leadership experience. Provide examples of how you've motivated teams, achieved targets, and maintained high standards of customer service. This will demonstrate your capability to thrive in a dynamic business environment.
How to prepare for a job interview at Bartlett Mitchell
✨Showcase Your Hospitality Experience
Make sure to highlight your previous roles in hospitality management. Discuss specific examples where you successfully managed a team, improved service standards, or implemented cost controls. This will demonstrate your capability and experience in a similar environment.
✨Demonstrate Your Passion for Food
Since the company is inspired by food, share your enthusiasm for culinary arts. Talk about any experiences you've had with food production or service, and how you keep up with food trends. This will show that you align with their values and culture.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life situations. Prepare examples of how you've handled difficult customer interactions or managed a crisis in a busy service environment. This will showcase your strategic thinking and leadership abilities.
✨Research the Company and Its Values
Familiarise yourself with BM Caterers' mission, values, and recent achievements. Understanding their commitment to quality and customer service will allow you to tailor your responses and show that you're genuinely interested in being part of their team.
