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- Tasks: Lead a team to deliver exceptional customer service and create a positive dining experience.
- Company: Join an award-winning catering company with a passion for food and customer satisfaction.
- Benefits: Enjoy a birthday day off, free lunches, and discounts at various retailers.
- Why this job: Be part of a dynamic team and learn from Michelin-starred chefs while making a difference.
- Qualifications: Food Safety and Health & Safety Level 2 certificates preferred, but not essential.
- Other info: Flexible shifts, career development opportunities, and a supportive work environment.
The predicted salary is between 24000 - 36000 £ per year.
We're a multi award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for a Front of House Supervisor.
Ensure consistent high standards of customer service and proactive customer interaction. Follow appropriate procedures and instructions. Contribute to a positive team working environment to work with the team to exceed client and company goals. Maximise performance from the team by focusing on good training and development, motivation and engagement.
This is a FOH supervisor position available 5 days out of 7. Shifts are 7:00-15:00 (37.5 hours per week). Start date: 09/03/26.
You have the ability to listen carefully and take instructions, and communicate confidently while you work to an organised plan following procedures and displaying good practice at all times. You will be sure to liaise with customers to ensure their needs have been met.
Ideally, you will already hold Food Safety at Level 2 and Health & Safety at Level 2 certificates. No other formal qualifications are required, but you will be expected to read our company manuals to obtain a thorough understanding and knowledge of our products and services.
BM Caterers are committed to supporting your training and development to achieve your career goals.
Our benefits include:
- An annual day off for your birthday!
- Monthly masterclasses with Michelin-starred chefs.
- Fully funded development courses ranging from levels 2 to 7.
- Discounts and cashback at a wide variety of retail and leisure outlets.
- Cycle-to-work scheme.
- Freedom Friday – a paid day off to volunteer at a charity of your choice.
- Free lunch every workday!
- 24/7 access to the Mental Health Charter App.
- Enhanced parental leave benefits.
- Paid leave for fertility treatments.
- Grandparent leave to support your loved ones with their new arrival.
Explore all benefits and more by visiting BM Caterers website.
Front of House Supervisor in Crewe employer: Bartlett Mitchell
Contact Detail:
Bartlett Mitchell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Supervisor in Crewe
✨Tip Number 1
Get to know the company culture! Before your interview, check out BM Caterers' website and social media. Understanding their values and what makes them tick will help you connect during your chat.
✨Tip Number 2
Practice your customer interaction skills! As a Front of House Supervisor, you'll be the face of the company. Role-play with a friend or family member to boost your confidence in handling various customer scenarios.
✨Tip Number 3
Show off your team spirit! Be ready to share examples of how you've motivated and engaged your team in the past. Highlighting your leadership skills will make you stand out as a candidate who can exceed client and company goals.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Front of House Supervisor in Crewe
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love interacting with customers. Share any experiences where you went above and beyond to ensure a great service – we want to see that enthusiasm shine through!
Highlight Your Team Spirit: We’re all about teamwork here at BM Caterers, so make sure to mention any past experiences where you contributed to a positive team environment. Whether it’s training others or motivating your colleagues, we want to hear how you can help us exceed our goals.
Be Clear and Organised: As a Front of House Supervisor, following procedures is key. Make sure your application is well-structured and easy to read. Use bullet points if necessary, and don’t forget to proofread for any typos – clarity is crucial!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Bartlett Mitchell
✨Know Your Customer Service Basics
As a Front of House Supervisor, you'll need to demonstrate your understanding of high standards in customer service. Brush up on common customer service scenarios and think about how you would handle them. Be ready to share examples from your past experiences where you went above and beyond for a customer.
✨Showcase Your Team Leadership Skills
This role is all about leading a team, so be prepared to discuss your leadership style. Think of specific instances where you've motivated or trained team members. Highlight how you contribute to a positive working environment and how you can help the team exceed goals.
✨Familiarise Yourself with Food Safety Standards
Since holding Food Safety and Health & Safety certificates is ideal, make sure you understand the basics of these standards. Be ready to discuss how you would implement these practices in the workplace and ensure compliance among your team.
✨Engage with the Company Culture
Research BM Caterers and their values. During the interview, express your enthusiasm for their commitment to training and development. Mention any specific benefits that resonate with you, like the monthly masterclasses or the Freedom Friday initiative, to show you're genuinely interested in being part of their team.