At a Glance
- Tasks: Manage catering operations across London and build strong client relationships.
- Company: BM Caterers, a people-focused hospitality leader with a commitment to excellence.
- Benefits: Birthday off, masterclasses with chefs, free lunch, and career development opportunities.
- Other info: Inclusive workplace that values diverse backgrounds and offers excellent growth potential.
- Why this job: Join a supportive team and make a real impact in the hospitality industry.
- Qualifications: Experience in hospitality management and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for an experienced Operations Manager to join BM Caterers and support the successful delivery of our catering operations across London. This is a fantastic opportunity for a confident, people-focused hospitality leader who can build strong client relationships, support site teams, drive standards and help deliver outstanding food, service and commercial performance. You’ll be working closely with our operational teams, clients and support functions to ensure our sites are well supported, consistently high-performing and aligned with BM’s values and standards.
What you’ll be doing:
- Supporting the day-to-day operational management of catering sites across London
- Building strong relationships with clients, site teams and key stakeholders
- Driving high standards of food, service, hospitality and customer experience
- Supporting managers with team performance, communication, training and development
- Monitoring financial performance, budgets, sales opportunities and cost controls
- Ensuring compliance with BM standards, company policies and operational procedures
- Supporting mobilisation, innovation and the delivery of BM concepts on site
- Identifying opportunities to improve service, client satisfaction and team engagement
- Leading by example and creating a positive, professional and supportive culture
What we’re looking for:
- Experience in hospitality, contract catering or multi-site operations management
- Strong leadership skills with the ability to support, coach and motivate teams
- Excellent client relationship and stakeholder management skills
- Good commercial awareness with experience managing budgets and financial targets
- A hands-on, solutions-focused approach
- Strong organisational skills and the ability to manage multiple priorities
- Passion for food, people, service and operational excellence
- A positive, professional and values-led leadership style
Why join BM Caterers?
- An annual day off for your birthday
- Monthly masterclasses with Michelin-starred chefs
- Fully funded development courses from Levels 2 to 7
- Apprenticeship and career development opportunities
- Freedom Friday – a paid day off to volunteer at a charity of your choice
- Free lunch on shift
- Discounts and cashback at a wide range of retail and leisure outlets
- Cycle-to-work scheme
- 24/7 access to the Mental Health Charter App
- Enhanced parental leave
- Paid leave for fertility treatment
- Grandparent leave
- Extra paid day off for your wedding or commitment day
- Pension and life assurance
Ready to join us? Join us and find your happy career in a happy place. At BM Caterers, we’re proud to be an inclusive employer. We welcome applications from people of all backgrounds and are committed to creating a workplace where everyone feels valued, supported and able to thrive. Even if you don’t meet every requirement, we’d still love to hear from you.
Account Manager employer: Bartlett Mitchell
BM Caterers is an exceptional employer that prioritises the well-being and development of its employees, offering a vibrant work culture in the heart of London. With unique benefits such as monthly masterclasses with Michelin-starred chefs, fully funded development courses, and a commitment to inclusivity, we empower our team members to thrive both personally and professionally. Join us to be part of a supportive environment where your contributions are valued, and you can make a meaningful impact in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Bartlett Mitchell. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Bartlett Mitchell
Don't be shy about reaching out to Bartlett Mitchell directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Bartlett Mitchell and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Bartlett Mitchell
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
