At a Glance
- Tasks: Lead a vibrant team to deliver top-notch customer service and create a welcoming atmosphere.
- Company: Join an award-winning catering company serving over 45,500 happy customers daily.
- Benefits: Enjoy birthday leave, free lunches, and exclusive masterclasses with Michelin-starred chefs.
- Other info: Experience excellent career growth opportunities and a supportive team culture.
- Why this job: Make a real impact in a fun environment while developing your skills and career.
- Qualifications: Food Safety Level 2 and Health & Safety Level 2 certificates required; no other formal qualifications needed.
The predicted salary is between 25000 - 30000 £ per year.
We’re a multi award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for a Front of House and Cafe Supervisor.
Responsibilities:
- Ensure consistent high standards of customer service and proactive customer interaction.
- Follow appropriate procedures and instructions.
- Contribute to a positive team working environment to work with team to exceed client and company goals.
- Maximise performance from team by focusing on good training and development, motivation and engagement.
- Listen carefully, take instructions and communicate confidently while working to an organised plan following procedures and displaying good practice at all times.
- Ensure customers’ needs have been met through liaison.
Qualifications:
- Food Safety Level 2 certificate.
- Health & Safety Level 2 certificate.
- No other formal qualifications are required.
- Ability to read company manuals and obtain a thorough understanding and knowledge of our products and services.
- Committed to supporting your training and development to achieve your career goals.
Benefits:
- An annual day off for your birthday.
- Monthly masterclasses with Michelin-starred chefs.
- Fully funded development courses ranging from levels 2 to 7.
- Discounts and cashback at a wide variety of retail and leisure outlets.
- Cycle-to-work scheme.
- Freedom Friday – a paid day off to volunteer at a charity of your choice.
- Free lunch every workday.
- 24/7 access to the Mental Health Charter App.
- Enhanced parental leave benefits.
- Paid leave for fertility treatments.
- Grandparent leave to support your loved ones with their new arrival.
Explore all benefits and more by visiting BM Caterers website.
Front of House Supervisor employer: bartlett mitchell - #TVCWoodLane
As a multi award-winning contract catering company, we pride ourselves on fostering a vibrant work culture that prioritises employee growth and development. With unique benefits such as monthly masterclasses with Michelin-starred chefs and a commitment to supporting your career goals through fully funded development courses, we ensure our Front of House Supervisors thrive in an engaging environment. Join us to enjoy perks like a paid day off for volunteering, free lunches, and enhanced parental leave, all while serving over 45,500 satisfied customers daily.
Contact Details:
bartlett mitchell - #TVCWoodLane Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Supervisor
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice your customer service skills! Since this role is all about ensuring high standards of service, think of examples from your past experiences where you went above and beyond for customers.
✨Tip Number 3
Show off your teamwork spirit! Be ready to discuss how you've contributed to a positive team environment in previous roles. We want to see that you can motivate and engage others!
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready. This shows your interest in the role and helps you figure out if it’s the right fit for you.
We think you need these skills to ace Front of House Supervisor
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love providing top-notch customer service. Share any experiences where you went above and beyond to make a customer's day better – we want to see that enthusiasm!
Highlight Teamwork Skills:We’re all about teamwork here at StudySmarter, so make sure to mention any past experiences where you worked closely with others. Talk about how you contributed to a positive environment and helped your team achieve goals.
Be Clear and Organised:Your application should be as organised as you are! Use clear headings and bullet points to make it easy for us to read. This shows that you can follow procedures and communicate effectively, which is key for the Front of House role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at bartlett mitchell - #TVCWoodLane
✨Know Your Customer Service Standards
Before the interview, brush up on what excellent customer service looks like in the catering industry. Be ready to share examples of how you've ensured high standards in previous roles, as this will show your understanding of the expectations for a Front of House Supervisor.
✨Showcase Team Leadership Skills
Prepare to discuss your experience in motivating and training teams. Think of specific instances where you’ve successfully developed team members or improved performance. This will demonstrate your ability to contribute to a positive working environment.
✨Familiarise Yourself with Food Safety Protocols
Since a Food Safety Level 2 certificate is required, make sure you can talk confidently about food safety practices. Highlight any relevant experience you have and be prepared to answer questions about how you would handle food safety in a busy café setting.
✨Engage with the Interviewers
During the interview, don’t just answer questions—engage with your interviewers. Ask them about their experiences and the company culture. This shows that you’re genuinely interested in the role and helps you assess if it’s the right fit for you.
