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- Tasks: Ensure cleanliness and presentation of counters, provide excellent customer service.
- Company: Award-winning contract catering company serving over 45,500 customers daily.
- Benefits: Birthday off, free lunch, discounts, and fully funded development courses.
- Other info: Enjoy Freedom Friday for volunteering and access to mental health support.
- Why this job: Join a passionate team and learn from Michelin-starred chefs while making customers happy.
- Qualifications: Customer service experience, Food Safety Level 2, and Health & Safety Level 2 certificates.
The predicted salary is between 20000 - 25000 £ per year.
We’re a multi award‑winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for a Customer Service Assistant / General Assistant to join our team.
Monitoring counters and chillers to make sure they’re clean, well‑stocked and presented in line with our six principles, you’ll regularly check the restaurant areas to ensure consistent levels of cleanliness with meticulous attention to detail. You have the ability to listen carefully and take instructions from your manager, and you provide prompt and efficient service at all times. You are also able to communicate confidently with customers, gaining feedback and reacting to their needs to ensure that every customer experience is a positive one.
Following procedures and displaying good food safety practice at all times, you have your Food Safety Level 2 and Health & Safety Level 2 certificates. With previous experience working in a customer service environment, you have good merchandising skills and till experience.
Benefits:
- An annual day off for your birthday!
- Monthly masterclasses with Michelin‑starred chefs.
- Fully funded development courses ranging from levels 2 to 7.
- Discounts and cashback at a wide variety of retail and leisure outlets.
- Cycle‑to‑work scheme.
- Freedom Friday – a paid day off to volunteer at a charity of your choice.
- Free lunch every workday!
- 24/7 access to the Mental Health Charter App.
- Enhanced parental leave benefits.
- Paid leave for fertility treatments.
- Grandparent leave to support your loved ones with their new arrival.
General Assistant in City of Westminster employer: bartlett mitchell - #SOOxfordCircus
Contact Detail:
bartlett mitchell - #SOOxfordCircus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Assistant in City of Westminster
✨Tip Number 1
Get to know the company! Research our values and what makes us tick. When you walk into that interview, show us you’re not just another candidate but someone who genuinely connects with our mission of serving satisfied customers every day.
✨Tip Number 2
Practice your customer service skills! Think about scenarios where you’ve gone above and beyond for a customer. We want to hear those stories, so be ready to share how you’ve made a positive impact in previous roles.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Show us you take pride in your appearance and are ready to represent our brand with style and professionalism.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace General Assistant in City of Westminster
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you love working with customers. Share any experiences that highlight your ability to provide excellent service and how you’ve made a difference in previous roles.
Be Detail-Oriented: Since attention to detail is key for the General Assistant role, make sure to mention specific examples where you've demonstrated this skill. Whether it’s keeping things clean or well-stocked, we want to see your meticulous side!
Highlight Relevant Experience: If you’ve got experience in customer service or food safety, don’t hold back! List your relevant qualifications and experiences clearly, so we can see how you fit into our team of trained foodies.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at bartlett mitchell - #SOOxfordCircus
✨Know the Company
Before your interview, take some time to research the catering company. Understand their values, mission, and what makes them stand out in the industry. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, be ready to share specific examples from your past experiences. Think of times when you went above and beyond for a customer or handled a difficult situation. This will demonstrate your ability to provide prompt and efficient service, which is key for this position.
✨Emphasise Attention to Detail
Given the importance of cleanliness and presentation in this role, prepare to discuss how you ensure high standards in your work. You might want to mention any previous roles where you had to monitor cleanliness or stock levels, as well as how you follow procedures to maintain food safety.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions asked. This will not only help you provide better answers but also show that you can take instructions well. Practising active listening techniques, like nodding and summarising what the interviewer says, can really set you apart.