At a Glance
- Tasks: Lead a team to deliver exceptional customer service and create a positive dining experience.
- Company: Join a multi award-winning catering company with a passion for food and service.
- Benefits: Enjoy free lunches, birthday leave, and monthly masterclasses with Michelin-starred chefs.
- Other info: Flexible hours, 6 weeks off in summer, and opportunities for personal growth.
- Why this job: Make a real impact in a fun environment while developing your skills and career.
- Qualifications: Food Safety and Health & Safety Level 2 preferred, but not essential.
The predicted salary is between 11.7 - 14.3 £ per hour.
We’re a multi award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day.
We now have an exciting opportunity for a Front of House Supervisor.
Ensure consistent high standards of customer service and proactive customer interaction.
Follow appropriate procedures and instructions.
Contribute to a positive team working environment to work with team to exceed client and company goals.
Maximise performance from team by focusing on good training and development, motivation and engagement.
Important
This position is from Monday to Friday, 16:00-20:00 (20 hours per week).
Salary spread evenly across 12 months, with 46 weeks of work.
You will have 6 weeks of non-working time during the summer and 2 weeks during the Christmas and New Year period.
You have the ability to listen carefully and take instructions, and communicate confidently while you work to an organised plan following procedures and displaying good practice at all times.
And you’ll be sure to liaise with customers to ensure their needs have been met.
Ideally you will already hold Food Safety at Level 2 and Health & Safety at Level 2 certificates.
No other formal qualifications are required, but you’ll be expected to read our company manuals to obtain a thorough understanding and knowledge of our products and services.
BM Caterers are committed to supporting your training and development to achieve your career goals.
Our benefits include
• An annual day off for your birthday!
- Monthly masterclasses with Michelin-starred chefs.
- Fully funded development courses ranging from levels 2 to 7.
- Discounts and cashback at a wide variety of retail and leisure outlets.
- Cycle-to-work scheme.
- Freedom Friday – a paid day off to volunteer at a charity of your choice.
• Free lunch every workday!
- 24/7 access to the Mental Health Charter App.
- Enhanced parental leave benefits.
- Paid leave for fertility treatments.
- Grandparent leave to support your loved ones with their new arrival.
Explore all benefits and more by visiting BM Caterers website.
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Front of House Supervisor - 20 hours/ week employer: bartlett mitchell - #QAKensington
BM Caterers is an exceptional employer, offering a vibrant work culture that prioritises employee development and well-being. With unique benefits such as monthly masterclasses with Michelin-starred chefs, a paid day off for your birthday, and opportunities for volunteering, we ensure our Front of House Supervisors thrive both personally and professionally. Join us in a supportive environment where your contributions are valued, and enjoy the satisfaction of serving over 45,500 customers daily while working Monday to Friday evenings.
Contact Details:
bartlett mitchell - #QAKensington Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Supervisor - 20 hours/ week
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at bartlett mitchell - #QAKensington and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Front of House Supervisor - 20 hours/ week
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at bartlett mitchell - #QAKensington that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at bartlett mitchell - #QAKensington.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at bartlett mitchell - #QAKensington get a sense of who you are beyond your experience!
How to prepare for a job interview at bartlett mitchell - #QAKensington
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at bartlett mitchell - #QAKensington and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
