At a Glance
- Tasks: Deliver exceptional customer care and create uplifting experiences in vibrant workplace settings.
- Company: Join a multi-award-winning contract catering company with a passionate team.
- Benefits: Free lunch daily, discounts, development courses, and a paid day off for charity work.
- Other info: Flexible shifts with opportunities for personal growth and a fun work environment.
- Why this job: Be the face of hospitality and make a real impact on clients' experiences.
- Qualifications: Positive attitude, team player, and excellent communication skills; experience is a bonus.
The predicted salary is between 18900 - 23100 £ per year.
Schedule: Monday to Friday (Occasional weekends)
Hours: Shift patterns between 7:00 am and 9:00 pm (with occasional later finishes for events)
We're a multi-award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day, across sites nationwide. We now have an exciting opportunity for a Hospitality Assistant/Front of House Staff member to join our team.
About the Role
We are looking for an energetic and friendly Hospitality Assistant / Front-of-House Team Member to join us at BM Caterers. In this role, you will be the face of our service, delivering exceptional customer care across our vibrant workplace restaurants, premium coffee bars, and corporate hospitality zones. Whether you are welcoming guests, serving fresh artisan food, or helping set up for evening hospitality, your passion for service will help create an uplifting experience for our clients every day.
Key Responsibilities
- Set up and break down meeting/conference rooms, including catering arrangements
- Prepare and restock kitchens, pantries, and meeting rooms with coffee, snacks, and supplies
- Coordinate catering orders and deliveries for meetings and events
- Provide fine dining service for lunch and dinner, including table setup, formal service, and clearing once meals have finished
- Maintain cleanliness and tidiness of common areas, lounges, and meeting spaces throughout the day
- Support internal events such as town halls, celebrations, and client visits
- Clean as you go throughout each shift, following daily and weekly cleaning schedules to keep all equipment and surfaces hygienic and presentable
- Follow procedures and always display good practice, with discretion and politeness essential
- Basic computer skills (email, booking systems)
- Ability to lift/move deliveries, light furniture, and equipment
- Maintain inventory and track usage of hospitality supplies
- Carry out other ad hoc job-related tasks as required; flexibility is essential, as duties may vary day to day
Requirements
- Experience: Some previous experience is helpful, but a positive attitude and approach matter most — full training will be provided
- Flexibility: Ability to work flexible shift patterns between 7:00 am and 9:00 pm, occasional later finishes for events
- Attributes: A positive, team-player attitude with excellent communication skills and a passion for great hospitality
Our Benefits Include
- Fully funded development courses ranging from levels 2 to 7
- Discounts and cashback at a wide variety of retail and leisure outlets
- Cycle-to-work scheme
- Freedom Friday – a paid day off to volunteer at a charity of your choice
- Free lunch every workday!
- 24/7 access to the Mental Health Charter App
- Enhanced parental leave benefits
- An annual day off for your birthday (after first year of service)
Hospitality Assistant + Front of House in City of Westminster employer: Bartlett Mitchell Ltd
Bartlett Mitchell Ltd is an exceptional employer that fosters a vibrant and innovative work culture, perfect for culinary professionals looking to make their mark. With a strong emphasis on employee growth and development, you will have the opportunity to explore new ideas and advance your skills in a supportive environment. Located in a dynamic setting, we offer competitive perks and a collaborative team spirit that makes every day rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Assistant + Front of House in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Bartlett Mitchell Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Bartlett Mitchell Ltd
Don't be shy about reaching out to Bartlett Mitchell Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Assistant + Front of House in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Bartlett Mitchell Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Bartlett Mitchell Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
