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- Tasks: Ensure cleanliness and presentation of counters, provide excellent customer service.
- Company: Award-winning contract catering company serving over 45,500 customers daily.
- Benefits: Birthday off, free lunch, discounts, and fully funded development courses.
- Other info: Enjoy Freedom Friday for volunteering and access to mental health support.
- Why this job: Join a passionate team and learn from Michelin-starred chefs while making customers happy.
- Qualifications: Customer service experience, Food Safety Level 2, and Health & Safety Level 2 certificates.
The predicted salary is between 20000 - 25000 £ per year.
We’re a multi award‑winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for a Customer Service Assistant / General Assistant to join our team.
Monitoring counters and chillers to make sure they’re clean, well‑stocked and presented in line with our six principles, you’ll regularly check the restaurant areas to ensure consistent levels of cleanliness with meticulous attention to detail. You have the ability to listen carefully and take instructions from your manager, and you provide prompt and efficient service at all times. You are also able to communicate confidently with customers, gaining feedback and reacting to their needs to ensure that every customer experience is a positive one.
Following procedures and displaying good food safety practice at all times, you have your Food Safety Level 2 and Health & Safety Level 2 certificates. With previous experience working in a customer service environment, you have good merchandising skills and till experience.
Benefits:
- An annual day off for your birthday!
- Monthly masterclasses with Michelin‑starred chefs.
- Fully funded development courses ranging from levels 2 to 7.
- Discounts and cashback at a wide variety of retail and leisure outlets.
- Cycle‑to‑work scheme.
- Freedom Friday – a paid day off to volunteer at a charity of your choice.
- Free lunch every workday!
- 24/7 access to the Mental Health Charter App.
- Enhanced parental leave benefits.
- Paid leave for fertility treatments.
- Grandparent leave to support your loved ones with their new arrival.
General Assistant employer: bartlett mitchell - #FCStratford
Contact Detail:
bartlett mitchell - #FCStratford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Assistant
✨Tip Number 1
Get to know the company! Research our values and what makes us tick. When you walk into that interview, show us you’re not just another candidate but someone who genuinely connects with our mission of serving satisfied customers.
✨Tip Number 2
Practice your customer service skills! Think about scenarios where you’ve gone above and beyond for a customer. We love hearing about real-life examples, so be ready to share how you’ve made someone’s day better.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Show us you take pride in your appearance and understand the importance of professionalism in our industry.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It shows you’re keen and helps keep you fresh in our minds as we make our decision.
We think you need these skills to ace General Assistant
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you love working with customers. Share any experiences that highlight your ability to provide excellent service and how you’ve made a difference in previous roles.
Be Detail-Oriented: Since attention to detail is key for this role, make sure your application reflects that. Double-check for typos and ensure your formatting is neat. A clean application shows us you’ll keep our counters and chillers just as tidy!
Highlight Relevant Experience: If you've got experience in customer service or food safety, shout about it! Mention your Food Safety Level 2 and Health & Safety Level 2 certificates, and any previous roles that relate to the General Assistant position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at bartlett mitchell - #FCStratford
✨Know the Company
Before your interview, take some time to research the catering company. Understand their values, mission, and what makes them stand out in the industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Since the role involves interacting with customers, be prepared to share specific examples from your previous experience where you provided excellent customer service. Highlight situations where you listened to customer feedback and adapted your approach to meet their needs.
✨Demonstrate Attention to Detail
Given the emphasis on cleanliness and presentation in the job description, think of instances where your attention to detail made a difference. Whether it was maintaining a clean workspace or ensuring products were well-stocked, be ready to discuss how you prioritise these aspects in your work.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or the company's approach to customer service. This shows that you’re engaged and eager to learn more about the role and the company.