Business Support Assistant - HR, Recruitment, Employee Benefits Focus

Location: Leeds (Horsforth)

Hours: Full-time, 8:30 AM to 5:00 PM

Salary: Up to £30,000 dependent on experience

Role Overview

Join our high performing People Services Team at Bartlett and gain hands-on experience across the full employee lifecycle. We are looking for a highly organised and detail-oriented individual to join our team as a Business Support Assistant. If you thrive in a dynamic environment, enjoy making a positive impact, and take pride in your work, this is the perfect opportunity for you. You’ll play a vital role in ensuring smooth operations both at the reception desk and in supporting our People Services team with HR-related tasks.

As a Business Support Assistant, you’ll have shared front-of-house responsibilities, ensuring that every visitor is welcomed with the highest standards of professionalism and care. In addition to reception duties, you’ll collaborate with the People Services team on important projects and administrative tasks that support the company’s growth and employee wellbeing. This is a varied and rewarding role that requires adaptability and a proactive mindset.

Key Responsibilities:

Reception and Client Management:

• Welcome building arrivals with warmth and professionalism, creating an outstanding first impression that reflects our high standards.
• Welcome visitors and clients courteously, anticipating their needs, and ensuring a seamless handover to meeting hosts promptly.
• Handle all visitors’ registrations smoothly, ensuring efficient use of the visitor management system and provide refreshments.
• Operate the switchboard, managing calls with efficiency, discretion, and commitment to exceptional service.
• Ensure the reception, meeting rooms, and training rooms run smoothly, are immaculate, and remain in pristine condition.
• Coordinate working lunches and refreshments, liaising with caterers and colleagues to deliver a first-class service.
• Distribute all incoming and outgoing post in a timely and professional manner.

Administrative and HR Support:

• Provide administrative support to the People Services Division for ongoing project work.
• Support the implementation and ongoing management of the HR CRM project.
• Support annual HR tasks, such as audits, pay reviews, and bonus structures.
• Handle sensitive HR information and communicate payroll and benefits changes.
• Maintain and update HR policies, job description libraries, and recruitment brochures.
• Oversee employee benefits management, including the £300 allowance for remote working equipment and £500 pa H&W allowance.
• Conduct DSE (Display Screen Equipment) assessments to ensure compliance.
• Administrate and manage additional staff benefits offerings (e.g. Electric car scheme)
• Support the planning and execution of wellbeing initiatives for employees
• Maintenance of a staff handbook

Recruitment and Onboarding:

• Support with graduate recruitment, including administrative tasks and record-keeping.
• Screen and reject applications where necessary.
• Organise inductions for new starters and integration planning.
• Manage the company intranet and ensure posts are up to date.
• Support with talent attraction administrative tasks, market mapping, applicant correspondence.
• Updating company careers webpage, Linked In and other recruitment job sites.

Requirements

Essential Skills and Qualities:

• Highly organised, process-driven, and detail-oriented.
• Skilled in problem-solving, data management, and Microsoft Office.
• Professional and discreet, with the maturity to handle confidential information.
• Positive, friendly, and a team player with a warm and engaging demeanour.
• Resilient, diplomatic, and adaptable to change.
• A passion for excellent customer service, with the ability to balance being friendly yet assertive.
• Willingness to carry out varied responsibilities as required by the business.
• Strong communication skills, both written and verbal, with an ability to engage effectively with diverse groups.

Desirable:

• Degree qualification.
• Experience in professional services environments.
• Advanced Excel skills and/or project management qualification.
• CIPD qualification.

Practical Details

• Working Hours: Full-time, in-office role covering reception hours (8:30 AM – 5:00 PM).
• Location: Leeds (Broadway Hall).
• Hybrid Working: May be considered in the future, but the role currently requires in-office presence.

Candidate Profile

We’re looking for someone who thrives on achieving results and enjoys a varied workload. The ideal candidate will be:

• Analytical, highly organised, and attentive to detail.
• Comfortable using digital tools and quick to embrace new technology.
• A collaborative team player with a balanced, focused approach.
• Confident in challenging ideas and able to listen effectively.
• Determined to strive for excellence in everything they do.
• Committed to upholding values of diversity and integrity.

Rewards

At Bartlett, we offer a competitive salary and a comprehensive benefits package.

We’re excited to offer:

• Competitive salary (based on experience)
• Generous holiday allowance, starting at 25 days plus bank holidays, with the option to purchase more days
• 7% employer pension contributions
• Private Medical Insurance
• Income Protection
• Life Assurance
• Cycle to Work Scheme
• Free Onsite Gym
• £500 wellbeing allowance
• Electric Car Scheme with free onsite electric charge points
• Dedicated professional training budget
• Staff discounts on insurance products and financial planning services

About Bartlett Group

Bartlett is one of the UK’s leading insurance brokers and financial advisers, with a rich history of serving clients since 1940. We pride ourselves on our client and employee focus, having earned multiple accolades such as UK Broker of the Year and Best Employer at the Yorkshire Financial Awards.

As part of the Bartlett family, you’ll join a team that values long-term success and career development, alongside our commitment to supporting charitable causes. In the past four years, we’ve raised over a million pounds for grassroots organisations supporting vulnerable young people.

To learn more about working with us, visit our website and careers page, and watch our video.

How to Apply

Please submit your CV to apply. An accompanying cover letter to highlight your suitability would also be appreciated but is not required.

Due to the volume of applications, we regret that we can’t offer feedback to all candidates. If you haven’t heard from us within 14 days, please consider your application unsuccessful.

Bartlett is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

We do not require additional agency support for this role.