At a Glance
- Tasks: Welcome patients, manage enquiries, and support practice operations with a friendly approach.
- Company: Bartlemas Surgery, a supportive and busy practice in East Oxford.
- Benefits: Friendly team environment, career development opportunities, and a chance to make a difference.
- Other info: Dynamic role with diverse patient interactions and growth potential.
- Why this job: Join a caring team and help patients feel valued and supported.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 20250 - 24750 £ per year.
Bartlemas Surgery is a busy practice in East Oxford, with a diverse patient group. Staff are exceptionally friendly and supportive, and the patients are really appreciative of the support they get from the practice staff.
This role supports the practice operations with:
- Receive, welcome and direct patients and other visitors when they arrive at the practice in a courteous and friendly manner.
- Deal with face to face and telephone enquiries promptly, efficiently and courteously.
- Book patient visits onto the Dr Visit screen in accordance with practice protocol.
- Answer the reception telephones promptly and courteously in accordance with practice procedures.
- Update patient information on the EMIS WEB clinical system as required.
- Produce repeat prescriptions in line with Practice Protocol.
- Process patients change of address – computer data and medical records.
- Support Data Clerk in the preparation of New Lloyd George envelopes and files for new patients registering with the practice.
- Record all messages on the EMIS WEB clinical system, using Practice Notes for patient related messages and EMIS WEB email for all other messages.
- File medical records and correspondence relating to patients in accordance with practice procedures.
- Extract records for surgeries/clinics as required by doctors or nurses.
- To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
Receptionist / Care navigator in Oxford employer: Bartlemas Surgery
Bartlemas Surgery is an attractive employer due to its commitment to education and development, offering opportunities for portfolio working and career progression. The practice fosters a collaborative work culture, allowing staff to take initiative and lead projects.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist / Care navigator in Oxford
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Bartlemas Surgery.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Bartlemas Surgery.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Bartlemas Surgery, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Receptionist / Care navigator in Oxford
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Bartlemas Surgery.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Bartlemas Surgery.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Bartlemas Surgery. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Bartlemas Surgery. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Bartlemas Surgery
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Bartlemas Surgery’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
