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- Tasks: Welcome guests, manage bookings, and ensure a safe, fun environment.
- Company: Join Beds and Bars, a vibrant travel brand with hostels and bars across Europe.
- Benefits: Enjoy 50% off food, drinks, and accommodation, plus industry-recognised training.
- Other info: Flexible night shifts with opportunities for career growth and recognition.
- Why this job: Be part of a dynamic team while developing your hospitality skills.
- Qualifications: Customer-focused attitude and ability to work independently in a busy setting.
The predicted salary is between 22000 - 26000 £ per year.
The Night Porter role is vital to our success, booking guests into the hostel, advising on our offering and services, assisting guests with enquiries and questions, managing the Beds and Bars booking system, ensuring an effective hand over to the day team and working with the management team on security and safety. This is a full-time night owl position for people who will be available to work from 12am - 7am.
At Beds and Bars, we’re all work and all play – combining a fun-filled, social work environment with professional development and fulfilment. If you think you’ve got what it takes to become a key part of our team, apply here.
Essential requirements- You must be eligible or have all necessary documentation in which to be legally employed in the country in which you are based.
- All documentation required by any Local/Regional/National certifying or governing bodies in which to operate legally within your unit’s country.
- Have an up to date/active bank account in your own name.
- Be able to converse fluently in English.
- Where live-in accommodation is not provided, have a fixed place of residence and live within a reasonable travelling distance of the hotel/bar.
- Booking guests into the hostel, advising on our offering and services.
- Assisting guests with enquiries and questions – everything from do you have a hairdryer? to when is breakfast serviced?
- Managing the Beds and Bars booking system, ensuring all office administration is accurate.
- Ensuring an effective hand over to the day team.
- Working with the management team on security and safety.
- Advising guests on London attractions.
- Previous experience in a customer-based role preferred but not essential.
- Customer focus: Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere. Remain calm, patient, and polite if receiving customer feedback. Be efficient and organised. Be helpful and go out of your way to help our customers.
- Drive: Be confident and self-motivated. Demonstrate a passionate commitment to the business. Welcome and embrace change, with a positive attitude. Be able to work unsupervised in a busy environment. Be able to prioritise duties.
- Personal integrity: Be honest and reliable. Be trustworthy and respectful. Attentive to personal hygiene and presentation. Maintain excellent timekeeping and attendance. Be always professional.
- Teamwork: Always be a good team player. Assist Bar team on last hours of service including close down and set up. Build and maintain good relationships with all team members. Work together with the team to ensure that the hostel/hotel is the best it can be. Be willing to take on jobs to balance the team workload. Be able to communicate well with people of all levels.
Beds and Bars is an internationally-known travel brand that operates 21 backpacker hostels and 16 bars and pubs across Europe. If you want to work for a business that’s dedicated to building your skills and knowledge of the hospitality industry, then we could be the company for you. Our industry-leading benefits include:
- 50% off Food and Drink in all of our bars
- 50% off St Christopher’s Inns accommodation in Europe (and other partners across the world)
- Industry-recognised training
- Regular incentives and trips away
- Employee of the Month, Quarter and Year awards with cash rewards
- Free mental health support, counselling and care
- Award-winning company development schemes
Night Porter/All Rounder employer: Bars Ltd
Contact Detail:
Bars Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter/All Rounder
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Beds and Bars. Understand their values, culture, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their night owl crew.
✨Tip Number 2
Practice your customer service skills! Since the Night Porter role is all about helping guests, think of some scenarios you might face. How would you handle a guest asking about breakfast times or needing assistance? Being prepared will make you feel more confident during the interview.
✨Tip Number 3
Show off your teamwork spirit! During your chat, highlight any past experiences where you worked well with others. Whether it was in a bar, restaurant, or any other setting, demonstrating that you can collaborate effectively will make you stand out as a great fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Beds and Bars family. So, get your application in and let’s get this party started!
We think you need these skills to ace Night Porter/All Rounder
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, we’re all about creating a fun atmosphere!
Tailor Your Application: Make sure to tailor your application to the Night Porter role. Highlight any relevant experience or skills that match what we’re looking for, like customer service or teamwork. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great fit for our team at Beds and Bars!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Bars Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand the Night Porter role thoroughly. Familiarise yourself with the responsibilities like booking guests, managing enquiries, and ensuring a smooth handover to the day team. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about creating a welcoming atmosphere, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help someone, as this will demonstrate your friendly and sociable nature.
✨Prepare for Common Questions
Anticipate questions related to teamwork, handling feedback, and working unsupervised. Practice your responses so you can articulate your thoughts clearly. For instance, think about how you would handle a difficult guest or how you contribute to a positive team environment.
✨Dress the Part and Be Professional
Even though it's a night shift, first impressions matter! Dress smartly and maintain good personal hygiene. Being professional from the get-go shows that you take the role seriously and are ready to represent the company well.