At a Glance
- Tasks: Be the friendly face of Barry’s, helping clients with bookings and creating memorable experiences.
- Company: Join a vibrant fitness community that values hospitality and teamwork.
- Benefits: Flexible hours, fun work environment, and opportunities for personal growth.
- Other info: Ideal for those looking for summer work or part-time roles with a dynamic team.
- Why this job: Make a real impact on clients' fitness journeys while working in an energetic studio.
- Qualifications: Must be outgoing, reliable, and passionate about health and fitness.
The predicted salary is between 20000 - 25000 £ per year.
About the Role
Client Specialists are the first line of contact at all Barry’s studios.
As such, they are well-versed in all aspects of our business complying with company policies, procedures and directives.
Client Specialists are key to developing lasting client relationships through providing superior hospitality and assisting clients with class selections, bookings, and questions; maintaining a clean studio; Fuel Bar orders; and merchandise purchases.
Our Client Specialists are excellent communicators and positive brand ambassadors, helping convey memorable experiences for our clients.
Their passion for Barry’s is conveyed in every client interaction.
We are looking for passionate, hard-working, reliable, team-oriented, and forward-thinking problem-solvers with outgoing interpersonal skills, a love for health, an excitement for our brand, and the desire to be a part of building a stronger Barry’s community.
This position encompasses the following responsibilities, each of which is carried out in equal measure: Front Desk, Facilities & Fuel Bar.
What You'll Do
Front Desk Responsibilities
- Client Experience: Understanding of hospitality principles & processes and ability to execute as part of the Barry's Client Experience
- Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service
- Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry’s brand
- Establishing and maintaining
- Interpersonal
Relationships: The candidate must develop constructive and cooperative working relationships with clients/staff, and maintain them over time
- Assist clients, building individual connections, and providing direction with any questions or concerns
- Communicating with Supervisors, peers: the candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner
- Deliver first class client experience at all times
- Ensure a clean and welcoming atmosphere at all times by assisting in studio cleaning, restocking, and upkeep as needed
- Guide clients with regards to the latest studio promotions, membership discounts and/or special events
- Maintain product knowledge for all studio retail operations
- Participate in all relevant training and development programs and meetings as directed by Operations leaders
- Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts and adhere to work schedule, and meeting minimum availability requirements
Fuel Bar Responsibilities
- Deliver quality protein smoothies and customer service in the Fuel Bar
- Handle pre-orders and orders on the spot, custom to each client’s needs
- Assist clients with questions and product selection
- Complete client’s orders in a timely manner utilizing a POS transaction
- Maintain fuel bar department areas clean and sanitized
- Follow departmental procedures for safety, proper food handling, and sanitation according to local, state, and federal health code regulations
- Properly rotate merchandise in refrigerated coolers and department tables, paying special attention to spoiling goods according to company policy
- Prepare various fuel bar goods following company recipes
Facility Maintenance
- Prepare studio spaces before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors
- Support in cleaning and maintaining of locker rooms to brand standard as directed
- Regular deep cleaning, organization, and service of common areas, including the lobby space, Fuel Bar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas
- Conduct small studio repairs when appropriate
- Laundry services, including collecting, washing, and folding towels
- Adhere to daily and weekly cleaning and maintenance checklists
Customer Service
- Ensure all existing and new clients are provided with the highest level of hospitality
- Maintain client database and utilize information to increase client contact
- Attend social functions within the community to generate new business, invite current and prospective clients to in-studio events, and reach out through curated clienteling tools
Qualifications
- Strong hospitality skills and alignment with Barry’s Mission, Vision and Values.
- Ability to work either a full-time or part-time schedule
- Candidates must have reliable availability from Memorial Day through Labor Day, including evenings, weekends, and holidays, to support peak seasonal demand
- Full-time employees: Must be available for a minimum of 30 hours per week with minimal restrictions.
Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs.
- Part-time employees: Must be available for a minimum of 24 hours per week and minimum of 3-4 hours per available shift depending on state regulations.
Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs.
- Friendly, outgoing personality and enjoy social interaction
- Exhibits enthusiasm for the studio and for the job
- Must be a patient, courteous listener, able to show empathy
- Responding to clients request with a can-do attitude
- Cooperative manner with a focus on team culture.
- Ability to prioritize and work within a fast-paced environment
- Exceptional cleaning skills and a clear understanding of what constitutes a sanitary environment
- Have an eye for detail and care for the studio’s appearance and cleanliness
- Work as a cohesive team with all Barry’s staff members to ensure efficiency and effectiveness
- Maintain a professional appearance and behavior
- Demonstrate excellent communication skills
- Candidates must be at least 18 years or older to apply
Seasonal Client Specialist in Southampton employer: Barry's
At Barry's, we pride ourselves on being more than just a fitness studio; we are a vibrant community dedicated to inspiring and motivating our clients every day. As a Front of House Desker in London East, you'll enjoy a dynamic work environment that fosters personal growth and development, alongside competitive benefits and a commitment to inclusivity. Join us to be part of a team that values hard work, fun, and exceptional service, ensuring every client has the best part of their day.
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal Client Specialist in Southampton
✨Get in Early: Embrace the Seasonal Rush
In hospitality, seasonal hiring can be a bit of a frenzy, so make sure you’re applying early. Keep an eye on when local businesses like cafés and restaurants ramp up for holiday seasons or summer rushes. We can help you stay ahead by tracking application windows—don’t miss out!
✨Join Local Hospitality Groups
Tap into local hospitality communities online or through social media. Groups on Facebook or platforms like MeetUp can be goldmines for seasonal job opportunities. Engage with these communities—join discussions, share your eagerness, and you could snag a gig before it’s even advertised!
✨Show Your Face: Walk-Ins Matter
In hospitality, nothing beats a good ol' walk-in. Visit local establishments and introduce yourself. Bring along a flashy CV and maybe even drop a line about why you’re keen to work there. Sometimes just chatting with the manager can score you an interview on the spot!
✨Use Seasonal Hiring Platforms
Look for platforms that specialise in seasonal positions in the hospitality sector. Websites dedicated to summer jobs or Festival employment can offer unique roles that align with your interests. Don't forget to apply through our website too—companies like Barry's are constantly looking for enthusiastic seasonal workers like you!
We think you need these skills to ace Seasonal Client Specialist in Southampton
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service game, your customer service skills are your bread and butter. Make sure your CV highlights any relevant experience you have in restaurants, cafés, or similar environments, emphasizing your ability to handle busy situations and provide excellent service.
Seasonal Availability is Key:Since this is a seasonal role, we're looking for candidates who are flexible with their availability. In your cover letter, mention specific times you’re available during the season and any previous seasonal positions you’ve held. This helps us see you as a perfect fit for this temporary gig!
Culinary Knowledge Can Set You Apart:If you have any culinary certifications or training, be sure to feature them prominently in your application. Knowing your way around a kitchen or having food safety certifications could give you an edge over other candidates when applying for a role at Barry's.
Make It Personal:When applying through our website, use your cover letter to share why you’re passionate about working with Barry's. Draw on any personal experiences you have in the hospitality scene and how they inspired you to apply for this seasonal role. We love a personal touch!
How to prepare for a job interview at Barry's
✨Know Your Menu Inside Out
With a seasonal role in hospitality-food-service, it’s super important to familiarise yourself with the menu. Be ready to chat about your favourite dishes, special ingredients, and any dietary considerations people might have. This shows you're passionate and prepared to provide excellent service right from the start!
✨Brush Up on Your Customer Service Skills
In hospitality, customer service can make or break the experience. Think of scenarios where you've gone the extra mile for a guest, or how you've handled challenges with a smile. Prepare a few stories that highlight your ability to connect with customers, solve problems, and create a welcoming atmosphere.
✨Flexibility is Key
Seasonal roles often require us to be flexible with our hours and responsibilities. During the interview, be prepared to discuss your availability and willingness to adapt. Highlighting your ability to jump into different roles, whether it’s serving or kitchen support, can really set you apart.
✨Showcase Your Team Spirit
Hospitality thrives on teamwork, especially in busy seasons. Prepare to share experiences where you collaborated with colleagues to create a seamless experience for guests. If you've got any examples where you helped to lift team morale during busy shifts, mention them! It’s all about showing that you can contribute positively to the work environment.
