At a Glance
- Tasks: Lead studio operations, ensuring exceptional client experiences and supporting team dynamics.
- Company: Join Barry's, a vibrant fitness community dedicated to hospitality and client satisfaction.
- Benefits: Flexible shifts, hands-on leadership experience, and a chance to make a real impact.
- Other info: Ideal for those seeking summer work with opportunities for growth in a dynamic environment.
- Why this job: Be a key player in creating memorable fitness experiences while developing your leadership skills.
- Qualifications: Strong customer service skills, friendly personality, and a passion for fitness.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
The Client Operations Lead is an introductory leadership position that involves hands-on support in driving studio sales and operations, ensuring efficiency and quality across all areas of the business.
The Clients Operations Lead plays a crucial role in ensuring every client has an exceptional in-studio experience, working closely with the studio team to maintain high standards of hospitality and communication.
Acting as a positive brand ambassador, this role is key in fostering memorable client experiences that reinforce our commitment to our fitness community.
What You'll Do
- Serve as studio leader in absence of GM/AGM/COS
- Assess customer needs, maintain quality standards for services, and evaluate customer satisfaction
- Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service
- Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry’s brand
- Serve as mentor, influencer and motivator of peers supporting all Barry’s initiatives, practices and policies
- Develop constructive and cooperative working relationships with clients/staff, and maintain them over time
- Assist clients, building individual connections, and providing direction with any questions or concerns
- Communicating with studio leadership, peers: the candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner
- Deliver first class client experience or hospitality at all times
- Greet, assist and check in customers
- Respond to customer questions at the studio, per phone and email
- Handle studio membership database, register new clients, receive membership payments and maintain client base
- Support marketing initiatives including client data capture and accuracy, communication on events and campaigns
- Motivate team and build positive morale in order to drive results through accountability and celebrating successes
- Provides timely, same day coaching and feedback to team members and communicates recaps to their line manager appropriately.
- Deliver operational excellence in all studio processes
- Ensure a clean and welcoming atmosphere at all times
- Guide clients with regards to the latest studio promotions, membership discounts and/or special events
- Deliver quality shakes and customer service in the Fuel Bar
- Handle pre-orders and orders on the spot
- Custom to each customer’s needs
- Maintain product knowledge for all studio retail operations
- Participate in all relevant training and development programs and meetings as directed by Operations leaders
- Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts and adhere to work schedule, and meeting minimum availability requirements
Facility Maintenance
- Support in Preparing studio spaces before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors
- Support in cleaning and maintaining of locker rooms to brand standard as directed
- Support in regular deep cleaning, organization, and service of common areas, including the lobby space, Fuel Bar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas
- Support in Laundry services, including collecting, washing, and folding towels
- Support daily and weekly cleaning and maintenance checklists
Company Culture Responsibilities
- Work to uphold Barry’s community and culture standards, and live the company mission, vision, and values daily.
- Represent the Barry’s brand within the studio and throughout the PA fitness community.
- Assist in participating in and enhancing the community with your studio and regional teams.
Customer Service
- Ensure all existing and new clients are provided with the highest level of hospitality
- Maintain client database and utilize information to increase client contact
- Support and attend social functions within the community to generate new business, invite current and prospective clients to in-studio events, and reach out through curated clienteling tools
Qualifications
- Strong hospitality customer service skills and alignment with Barry’s Mission, Vision and Values.
- Availability to work 4 to 5 shifts, one being a weekend day.
Candidates must have reliable availability from Memorial Day through Labor Day, including evenings, weekends, and holidays, to support peak seasonal demand
- Friendly, outgoing personality and enjoy social interaction
- Exhibits enthusiasm for the studio and for the job
- Must be a patient, courteous listener, able to show empathy
- Responding to clients request with a can-do attitude
- Cooperative manner with a focus on team culture.
- Ability to prioritize and work within a fast-paced environment
- Have an eye for detail and care for the studio’s appearance and cleanliness
- Work as a cohesive team with all Barry’s staff members to ensure efficiency and effectiveness
- Maintain a professional appearance and behavior
- Demonstrate excellent communication skills
- Candidates must be at least 18 years or older to apply
Seasonal Client Operations Lead in Southampton employer: Barry's
At Barry's, we pride ourselves on being more than just a fitness studio; we are a vibrant community dedicated to inspiring and motivating our clients every day. As a Front of House Desker in London East, you'll enjoy a dynamic work environment that fosters personal growth and development, alongside competitive benefits and a commitment to inclusivity. Join us to be part of a team that values hard work, fun, and exceptional service, ensuring every client has the best part of their day.
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal Client Operations Lead in Southampton
✨Hit the Ground Running with Seasonal Hiring!
Many customer support roles, especially seasonal ones, ramp up around holidays or special events. Keep an eye out for hiring fairs or open days in your area. Local businesses often need a boost during peak times, so don’t hesitate to drop in and chat directly with the team at places like Barry's.
✨Join Customer Support Communities
Dive into online communities focused on customer support, like forums or social media groups. This is a fantastic way to connect with others in the field, learn about unadvertised roles, and share experiences. Plus, you never know when a connection might lead to an opportunity at places like Barry's.
✨Show Off Your Skills!
Since you're targeting a seasonal role, create a quick online portfolio showcasing your customer support skills. Whether it’s resolving customer queries, handling difficult conversations, or just general customer engagement – put it all out there! Make sure to share the link when you apply to Barry's.
✨Be Prepared for the Busy Season
You know seasonal work can get intense, so brush up on common customer queries and best practices before interviews. When you’re prepared to talk about handling high-stress situations, it shows you’re ready to step in during the crunch periods. This is likely to impress the team at Barry's!
We think you need these skills to ace Seasonal Client Operations Lead in Southampton
Some tips for your application 🫡
Show Off Your Customer Support Skills:In your CV, make sure to highlight any previous experience you've had in customer support or related fields. This could include resolving customer issues, handling complaints, or even just being a go-to person for friends and family. Use specific examples that demonstrate your capability to help others effectively—the more relatable, the better!
Tailor Your Cover Letter with Enthusiasm:For a seasonal role at Barry's, we want to see your excitement for both the job and the company. Use your cover letter to express why you're interested in customer support specifically and how you're eager to help customers during peak times. Mention any relevant skills or experiences that make you a perfect fit!
Flexibility is Key:Seasonal positions often require adaptability, so emphasise your willingness to work varying shifts or tackle new challenges. Let us know about your flexibility in your cover letter, as it shows you're ready to jump into action when needed and helps us understand your availability throughout the season.
Emphasise Soft Skills and Teamwork:In customer support, your soft skills are just as crucial as your experience. Highlight qualities like patience, empathy, and communication in your CV and cover letter. If you have examples of working in a team to solve problems or improve processes, shout about them—they'll show us how you can contribute to a great atmosphere at Barry's!
How to prepare for a job interview at Barry's
✨Showcase Your Customer Empathy
In customer support, empathy is key! Come prepared with examples from past experiences where you handled customer issues. Think of specific situations where you turned a frustrated customer into a satisfied one, because those real-life stories will show Barry's that you've got the right attitude for their team.
✨Know the Tools of the Trade
Familiarise yourself with popular customer support tools like Zendesk or Freshdesk. If you've used any chat or ticketing systems before, be ready to discuss how you navigated them and any challenges you overcame. This will demonstrate that you're not just a people person but also tech-savvy, which is super important in this field.
✨Prepare for Role-Playing Scenarios
Expect some role-playing during your interview where you'll be asked to deal with a hypothetical customer scenario. Practise handling common issues, such as a complaint about a product or service delay. This will give you a chance to display your problem-solving skills and how you maintain professionalism under pressure.
✨Highlight Your Flexibility and Enthusiasm
As this is a seasonal position, let your passion shine! Talk about your willingness to dive into the role, your adaptability to busy periods, and how you thrive in high-pressure environments. Share why you're excited to join Barry's during this peak time and how you can be an asset to their team.
