At a Glance
- Tasks: Welcome clients, manage bookings, and provide exceptional customer service in a vibrant fitness environment.
- Company: Join Barry's, the original strength and cardio interval fitness experience in London.
- Benefits: Enjoy a free gym membership, flexible hours, and career growth opportunities.
- Other info: Dynamic role with opportunities for social events and community building.
- Why this job: Be part of a high-energy team that makes every client's day better.
- Qualifications: Strong hospitality skills and a passion for customer service are essential.
We appreciate your interest in employment with Barrys! Barrys is committed to a policy of equal employment opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department.
POSITION: Front of House Desker
DEPARTMENT: Front of House Operations
RESPONSIBLE TO: Studio Manager
CONTRACT TYPE: Variable Hour – Minimum of 25 hours per week
Barry’s is the original strength and cardio interval fitness experience that provides an immersive, high‑intensity, one‑hour workout. Our program focuses on delivering exceptional customer service in a fast‑paced environment and building a community around health and wellbeing.
Overview
The role of the desker is client facing, with the purpose of ensuring we achieve our mission of providing our clients with the best part of their day. We are looking for someone with a passion for excellent service, high energy and a desire to build a community. If you have experience in providing superior customer service, we want to hear from you.
Key Responsibilities
- Embodies the Barrys values to bring the vision to life on a daily basis.
- Provide a best-in-class welcome to the studio, including a personalised greeting and farewell to clients.
- Deliver exceptional service during class sign‑in, work quickly and efficiently while upholding service standards.
- Respond to client queries in person, by phone and email; provide solutions that meet business and client needs.
- Proficiently operate the POS system: process payments, update records and manage bookings including private classes.
- Maintain high energy during class changeovers and keep a positive atmosphere.
- Induct first timers thoroughly with a personalised introduction to Barrys and studio facilities.
- Operate the fuel bar and prepare pre/post‑class shakes as required.
- Build client relations by remembering personal preferences (e.g., favourite shake).
- Use the booking system to recognise client milestones (birthdays, achievements).
- Identify opportunities for client outreach and community building during downtime.
- Open and close the studio and complete required tasks.
- Maintain cleanliness and hygiene in the studio space, fuel bar, reception and changing areas.
- Support class start/end times and assist with technical issues (sound, microphone).
- Handle complex client inquiries and collaborate with studio management when needed.
- Maintain product knowledge for studio retail operations, including the fuel bar.
- Understand and help execute marketing initiatives and communicate studio offerings and events to clients.
- Assist management with daily tasks and other projects as necessary.
Requirements
- Ability to work non‑traditional hours, including early mornings, late evenings, weekends and holidays.
- Minimum 25 hours per week, on any 5 days from 7; schedule is variable with at least one weekend day.
- Strong hospitality skills and knowledge of customer service principles.
- Ability to build constructive, cooperative relationships with clients, peers and supervisors.
- Effective communication in a time‑sensitive environment.
- Excellent organization and time management.
- Detail‑oriented with a focus on customer satisfaction and cleanliness.
- Dependable, reliable, friendly, and professional in appearance and behavior.
- Enthusiasm for the Barrys brand.
- Physical ability to kneel, bend, reach, climb, stand for long durations and lift equipment up to 30+ pounds.
Benefits
- Free gym membership
- Staff retail discounts
- Flexible working
- Commission opportunities
- Company social events
- Career growth opportunities
- Workplace pension scheme
Referrals increase your chances of interviewing at Barry\'s.
Front of House Desker - London West in City of London employer: Barry's
At Barry's, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture in the heart of London. Our Front of House Desker role offers not only a competitive salary and flexible working hours but also a unique opportunity to engage with a community passionate about health and fitness. With benefits like free gym membership, staff discounts, and career growth opportunities, we are dedicated to supporting our employees' personal and professional development while ensuring they enjoy every moment spent with us.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Desker - London West in City of London
✨Tip Number 1
Get to know the Barrys vibe! Before your interview, check out their social media and website. This will help you understand their culture and values, so you can show off your passion for their community during your chat.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a client. Be ready to share these stories, as they’ll show you’re the perfect fit for the Front of House Desker role.
✨Tip Number 3
Be energetic and positive! Barrys is all about high energy and creating a welcoming atmosphere. When you walk into that interview, let your enthusiasm shine through – it’s what they’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Barrys team and ready to contribute to their amazing community.
We think you need these skills to ace Front of House Desker - London West in City of London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service shine through! We want to see that you genuinely care about creating a great experience for clients, so share any relevant experiences that highlight your passion.
Tailor Your Application:Make sure to customise your application to fit the Front of House Desker role. Use keywords from the job description and relate your skills and experiences directly to what we’re looking for. This shows us you’ve done your homework!
Be Personable:Since this role is all about client interaction, don’t be afraid to let your personality come through in your writing. A friendly tone can go a long way in making your application stand out. Remember, we’re looking for someone who can build community!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Barry's
✨Know the Barrys Vibe
Before your interview, get familiar with Barrys' mission and values. They’re all about providing an exceptional customer experience and building a community. Show that you understand this by sharing how your own values align with theirs during the interview.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you delivered outstanding customer service. Think about times when you went above and beyond to help someone or created a positive atmosphere. This will demonstrate your passion for excellent service, which is key for the Front of House Desker role.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. You might be asked how you would handle a difficult client or how to welcome a first-timer. Practise these situations beforehand so you can showcase your problem-solving skills and ability to maintain high energy in a fast-paced environment.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Ask about team dynamics, how they celebrate client milestones, or what a typical day looks like for a Front of House Desker. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
