Front Desk & Guest Experience Associate in London

We appreciate your interest in employment with Barry’s! Barry’s is committed to a policy of equal employment opportunity and will not discriminate against an applicant or employee on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department.

POSITION: Front of House Desk-er

DEPARTMENT: Front of House Operations

RESPONSIBLE TO: General Manager

CONTRACT TYPE: Variable Hour - Minimum of 25 hours per week

WAGE: £13.75 per hour

OVERVIEW: The role of the desker is client facing, with the purpose of ensuring we achieve our mission of providing our clients with the best part of their day. We are looking for someone with a passion for excellent service, high energy and a desire to build a community in a fast‑paced environment. If you have experience in providing superior customer service, we want to hear from you.

KEY RESPONSIBILITIES:

• Ensure the Barry’s vision is brought to life on a daily basis through embodying our values.
• Ensure every client receives a best‑in‑class welcome to the studio, including a personalised greeting, and a goodbye when leaving.
• Deliver exceptional service during a class sign‑in, work quickly and efficiently whilst upholding our service standards.
• Respond effectively to client queries in person and via phone and email, ensuring solutions meet both business and client needs.
• Have a full understanding of our POS system, and be able to process payments, update records and make or amend bookings including private classes.
• Maintain high energy during class changeovers and keep a positive atmosphere at all times.
• Ensure all first timers are inducted thoroughly, including receiving a personalised introduction to Barry’s, guiding them round the studio, demonstrating the lockers and introducing them to the fuel bar.
• Operate the fuel bar, making pre and post Barry’s class shakes for clients with a can‑do attitude.
• Build client relations by getting to know clients and remembering their personal preferences such as their favourite shake.
• Use the booking system to ensure all client milestones such as birthdays and class achievements are recognised.
• Use downtime on desk to identify areas of opportunity for client outreach and community building.
• Open and close the studio and ensure that all necessary tasks are carried out.
• Work with the facilities team to ensure the studio space, including fuel bar, reception and changing areas, are kept clean and maintain hygiene standards.
• Work with the instructor team to ensure classes start and finish on time, and support with any technical difficulties such as sound or microphone malfunctions.
• Be proactive in handling complex client inquiries and delivering custom solutions to meet individual client needs, seeking help from studio management when necessary.
• Maintain product knowledge for all studio retail operations, including fuel bar.
• Understand any marketing initiatives and be proactive in ensuring these are executed effectively.
• Communicate studio offerings, promotions, and special events to all clients, supporting with bookings or sign‑ups when necessary.
• Assist studio management with daily studio tasks and other projects as necessary.

REQUIREMENTS:

• Ability to work non‑traditional hours, including early mornings, late evenings, weekends, and holidays.
• Required to work 25 hours working any 5 days from 7. Days of work are variable, determined by your manager in accordance with the needs of the business, with at least one of those days being a Saturday or Sunday.
• Strong hospitality skills with knowledge of principles and processes for providing customer service.
• Ability to establish and maintain constructive and cooperative long‑term interpersonal relationships with clients, peers, and supervisors.
• Ability to communicate effectively and in a time‑sensitive manner.
• Excellent organisation and time management skills.
• Ability to follow instructions in a fast‑paced environment.
• Detail‑oriented mindset, with an eye for customer satisfaction and cleanliness.
• Proven dependability and reliability.
• Friendly, outgoing personality and can‑do, optimistic attitude.
• Professional in appearance and behaviour at all times.
• Enthusiasm for the Barry’s brand.
• Ability to kneel, bend, reach, climb, and stand for long durations of time.
• Ability to move and lift equipment and supplies of 30+ pounds.