Director of Operations in London

We appreciate your interest in employment with Barry’s! Barry’s is committed to a policy of equal employment opportunity and will not discriminate against an applicant or employee on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department.

Barry’s is the Best Workout in the World™. Founded in West Hollywood in 1998, it’s the original strength and cardio interval fitness experience that provides an immersive, high‑intensity, one‑hour workout that’s as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss while spiking the metabolism for up to 48 hours following the class.

Please be aware that smoking is prohibited in all indoor areas of Barry’s studios and Head Office.

Position Summary

The Director of Operations is an inspiring leader who supports the studios through building brand awareness, driving strategy, delivering on business results, and hiring, coaching, and developing strong studio leaders. The Director of Operations ensures that Barry's culture and core values are followed and that each studio provides exceptional client experience through ongoing support and training. The Director of Operations is accountable for all aspects of studio performance.

Responsibilities

• Create and foster a respectful and inclusive team environment and culture by welcoming and celebrating differences to ensure a positive and engaging experience for team members and clients.
• Build a strong and diverse team that includes members with various experiences, backgrounds, and skillsets to drive studio performance.
• Manage and grow General Managers through regular check–in conversations, ongoing performance documentation, and business goal setting.
• Support learning and development consistently and equitably by providing feedback, coaching, mentoring, and career‑path guidance.
• Enable General Managers to drive studio operations in line with Barry’s priorities by providing them with the information, tools, resources, and support they need.
• Lead and coach studios in assigned markets on Barry's mission, vision and values, setting the example for every employee’s behaviour.
• Lead talent planning/pipeline needs and recruitment strategy for studios in assigned markets.
• Develop or support a strategy for studios in assigned markets to close identified performance gaps.
• Hold General Managers accountable for managing and developing their in‑studio teams.
• Establish supportive and productive relationships with all team members, focusing on personal and professional development.
• Collaborate with General Managers and their teams to support operations and ensure studios align with company‑wide operational priorities through regular communication and studio visits. Up to 60‑70% travel is required to offer hands‑on management of the assigned portfolio.
• Collaborate with cross‑functional partners to accomplish projects and initiatives.
• Partner with the S/VP of Operations and the People and Culture team on personnel issues that arise.
• Partner with the Facilities Team to maintain studios, facilities, and treadmills to premium brand standard.
• Partner with the Development team on any capital expenditure projects and renovations as needed.

Talent Partnership

• Partner with the talent team to cultivate strong working relationships between management and instructors.
• Maintain strong relationships with Talent teams on performance management of talent related to current business results, and future goals by studio and region.
• Engage in clear and consistent communication with the Talent team on behalf of operations. Partner to align with operational and performance expectations and identify opportunities.
• Manage operational execution (policy & procedure) and ensure that Talent policies and practices are being followed within the region.

Performance and Optimisation

• Partner COO, Talent and Finance team to audit the performance of studios monthly, and collaborate to drive improvement where needed.
• Partner with COO, Talent and Finance team to oversee the schedule for the region, and hold managers accountable to KPIs.
• Partner cross‑functionally to review performance of the portfolio across studios and functions, and implement needed changes and solutions as they arise.
• Help managers solve problems related to staff schedules.
• Leverage systems, processes and data to make informed business decisions and drive consistent studio performance and client experience.
• Provide insights and feedback on needed changes, and look for optimisation where possible.
• Assist with the opening of new studios in the region and nationally as needed, including recruiting, training, set up, and quality control post‑open.

Company Culture

• Work to uphold Barry’s community and culture standards, and live the company mission, vision, and values daily.
• Represent the Barry’s brand within the region and the local fitness community.
• Lead studio teams in participating in and enhancing the community within the region.
• Accountability: Holds oneself and team responsible for required actions and behaviours. Consistently enforces team accountability to their designated tasks and role expectations while meeting collective team and company goals. Acts as a decisive leader who owns failure in a productive, fact‑based manner.
• Drives Results: Has a strong bottom‑line orientation. Pushes self and helps others achieve results but remains consistently one of the top performers. Pursues everything with energy, drive, and the need to finish. Persists in accomplishing objectives despite obstacles and setbacks. Always keeps the end goal in mind.
• Develops People: Places a high priority on developing others. Develops others through coaching, feedback, exposure and stretch assignments. Aligns employee career development goals with organisational objectives. Stays alert for developmental assignments both inside and outside role and responsibilities.
• Drives Vision: Articulates a compelling, inspired, and relatable vision. Communicates the vision with a sense of purpose about the future. Makes the vision shareable by everyone. Instils and sustains organisation‑wide energy for what is possible.

Authority and High‑Level Requirements

• Have the authority, in the interest of the Company and exercising their own independent judgement to hire & discipline other employees.
• Are responsible for managing all operational efforts in the assigned region.
• Must regularly exercise discretion and independent judgement with respect to operational and NSO activities.
• Must draw upon advanced knowledge in the field of Operations to perform essential job functions of this position.
• 5+ years of experience in Operations, Management or related field.
• Strong leadership skills.
• Capacity to develop, coach and mentor inexperienced managers.
• Innovative thinking and creative mind; ability to think beyond the status quo with entrepreneurial motivation.
• Exceptional attention to detail.
• Excellent organisational and leadership abilities.
• Outstanding communication and people skills.
• In‑depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.).
• Working knowledge of data analysis and performance/operation metrics.

Required Skills and Abilities

• Ability to work a full‑time schedule of at least 40 hours per week, 5 days per week.
• Ability to maintain regular, consistent and reliable attendance in the workplace.
• Ability to routinely and consistently sit, stand, bend, reach, lift, push, pull 20 pounds, and to type, speak, read and write for as much as 8 hours per day, 5 days per week.
• Ability to perform work on/using a telephone/computer for as much as 8 hours per day, 5 days per week.
• Ability to read, speak, write effectively communicate verbally in writing in English with co‑workers/customers/clients and/or vendors.
• Ability to effectively lead and manage subordinate employees.
• Ability to think creatively and be responsive on a timely basis to both predictable and unpredictable workplace issues.
• Ability effectively works as part of a team.
• Ability to understand, consider and assess the financial impact of decisions.