Front of House & Guest Experience Associate

We appreciate your interest in employment with Barry’s! Barry’s is committed to a policy of equal employment opportunity and will not discriminate against an applicant or employee on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department.

Barry’s is the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that’s as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class. Please be aware that smoking is prohibited in all indoor areas of Barry’s studios and Head Office.

Our mission and our goal is very simple: to ensure that our clients' experience is the best part of their day. Our team looks to inspire, motivate, support and most importantly build a community who share the same vision of health, fitness and wellbeing. Here at Barry’s, we practice what we preach. We are a community dedicated to working (out) hard and having fun. We love a challenge and spend every day continuing to innovate.

OVERVIEW

The role of the desker is client facing, with the purpose of ensuring we achieve our mission of providing our clients with the best part of their day. Whilst there are transactional elements to the job, we are looking for someone with a passion for excellent service, high energy and a desire to build a community in a fast-paced environment. If you have experience in providing superior customer service, we want to hear from you.

KEY RESPONSIBILITIES

• Ensure the Barry’s vision is brought to life on a daily basis through embodying our values.
• Ensure every client receives a best-in-class welcome to the studio, including a personalised greeting, and a goodbye when leaving.
• Deliver exceptional service during a class sign in, work quickly and efficiently whilst upholding our service standards.
• Respond effectively to client queries in person and via phone and email. Ensure you reach a solution which meets both the business and client needs.
• Have a full understanding of our POS system, and be able to process payments, update records and make or amend bookings including private classes.
• Maintain high energy during class changeovers and keep a positive atmosphere at all times.
• Ensure all first timers are inducted thoroughly, including receiving a personalised introduction to Barry’s, step away from the desk, guide them round the studio, demonstrate the lockers and introduce them to the fuel bar.
• Operate the fuel bar, making pre and post Barry’s class shakes for clients with a can-do attitude.
• Build client relations by getting to know clients and remembering their personal preferences such as their favourite shake.
• Use the booking system to ensure all client milestones such as birthdays and class achievements are recognised.
• Use down time on desk to identify areas of opportunity for client outreach and community building.
• Open and close the studio and ensure that all necessary tasks are carried out.
• Work with the facilities team to ensure the studio space, including fuel bar, reception and changing areas, are kept clean and maintain hygiene standards.
• Work with the instructor team to ensure classes start and finish on time, and support with any technical difficulties such as sound or microphone malfunctions.
• Be proactive in handling complex client inquiries and delivering custom solutions to meet individual client needs, seek help from studio management when necessary.
• Maintain product knowledge for all studio retail operations, including fuel bar.
• Understand any marketing initiatives and be proactive in ensuring these are executed effectively.
• Communicate studio offerings, promotions, and special events to all clients, supporting with bookings or sign ups when necessary.
• Assist studio management with daily studio tasks and other projects as necessary.

REQUIREMENTS

• Ability to work non-traditional hours, including early mornings, late evenings, weekends, and holidays.
• Required to work 25 hours working any 5 days from 7. Days of work are variable. You will be required to work on any day of the week, and this will be determined by your manager in accordance with the needs of the business, with at least one of those days being a Saturday or Sunday.
• Strong hospitality skills with knowledge of principles and processes for providing customer service.
• Ability to establish and maintain constructive and cooperative long-term interpersonal relationships with clients, peers, and supervisors.
• Ability to communicate effectively and in a time-sensitive manner.
• Excellent organisation and time management skills.
• Ability to follow instructions in a fast-paced environment.
• Detail-oriented mindset, with an eye for customer satisfaction and cleanliness.
• Proven dependability and reliability.
• Friendly, outgoing personality and can-do, optimistic attitude.
• Professional in appearance and behaviour at all times.
• Enthusiasm for the Barry’s brand.
• Ability to kneel, bend, reach, climb, and stand for long durations of time.
• Ability to move and lift equipment and supplies of 30+ pounds.