At a Glance
- Tasks: Lead onsite execution for complex packaging projects and ensure smooth installation and commissioning.
- Company: Join BW Packaging, a global leader in innovative packaging solutions.
- Benefits: Competitive salary, travel opportunities, and a supportive team environment.
- Other info: Dynamic role with extensive travel and opportunities for professional growth.
- Why this job: Make a real impact by solving customer challenges and driving project success.
- Qualifications: 5+ years in onsite project execution with strong communication and leadership skills.
The predicted salary is between 50000 - 65000 £ per year.
About Us: BW Packaging is driving performance at the intersection of people, technology, and customer care. As part of the privately held Barry-Wehmiller family, we unite a global team of packaging experts with a clear purpose: People Who Care, Building Solutions that Perform. We take on our customers’ toughest challenges as our own — delivering both innovative and enduring solutions that set the standard for value and performance. Our strength comes from our people and the power of our brands — trusted names in packaging that are known worldwide for engineering excellence, application expertise, and lifetime commitment to customer success. Truly Human Leadership guides our belief that exceptional business results and profound respect for people together provide the foundation of enduring success. We are committed to forging lasting partnerships with our customers, earning their trust through integrity, expertise, and execution.
Job Description: The Site Services Manager leads onsite execution for complex, high-value BW Packaging projects, serving as the primary onsite extension of the assigned Project Manager during installation, commissioning, and acceptance. Owns daily field coordination, execution discipline, and onsite communication to ensure delivery aligns with approved scope, schedule, cost, safety, and customer commitments. Acts as the central onsite coordinator for BW field service resources, installation contractors, OEM partners, and customer stakeholders. Maintains a strong customer focus while proactively identifying execution risks, scope exposure, and conditions that could erode schedule, cost, or margin outcomes. Operates within established project governance and escalation structures, partnering closely with the Project Manager to translate what was sold into disciplined, predictable onsite execution and consistent customer experience.
Key Responsibilities
- Enable effective onsite performance by clarifying priorities, sequencing work, removing execution obstacles, and ensuring teams have the information needed to execute safely and efficiently.
- Lead all onsite service, installation, and commissioning activity during project execution.
- Direct and coordinate BW service technicians, installation supervision, contractors, and OEM partners onsite.
- Maintain daily control of onsite priorities, sequencing, and issue resolution.
- Conduct daily onsite coordination meetings with BW, contractor, and OEM teams.
- Ensure onsite execution aligns with safety expectations, scope commitments, and installation standards.
- Participate in SAT execution with a clear understanding of acceptance criteria and contractual commitments.
- Operate as the onsite execution lead in direct support of the assigned Project Manager.
- Provide daily status, activity, and issue updates with clear articulation of risks, decisions, and recommended actions.
- Support final acceptance activities through close coordination with the Project Manager and customer.
- Identify execution risks, constraints, and scope exposure early and escalate through defined project channels.
- Serve as the primary onsite liaison between the customer and BW execution teams.
- Maintain clear, professional, and proactive communication with customer stakeholders throughout installation and commissioning.
- Attend and lead onsite customer meetings, reinforcing confidence through transparency and follow-through.
- Balance strong customer advocacy with disciplined alignment to contractual and project commitments.
- Identify scope changes and execution impacts; document and communicate implications to the Project Manager and customer.
- Coordinate warranty communication and action tracking with the Project Manager and Operations teams.
- Ensure onsite issues, decisions, and actions are documented clearly and consistently.
- Coordinate BW and OEM resource and staffing requirements and schedule changes with Field Service leadership.
- Support weekly review of service purchase orders, warranty status, and financial visibility using D365 and related systems.
- Apply execution judgment to protect schedule adherence, utilization efficiency, and cost outcomes.
- Partner with Project Management, Field Service leadership, Operations, and OEM teams to maintain execution continuity.
- Enable effective handoffs and coordination across internal and external execution teams during installation.
Qualifications & Experience
- 5+ years of experience leading onsite execution for complex manufacturing or capital equipment projects, including installation, commissioning, and acceptance.
- Demonstrated technical understanding and judgment in mechanical, electrical, or controls systems as applied in field service, installation, and commissioning environments, or equivalent technical education.
- Excellent written and verbal communication skills, with the ability to convey issues, risks, and decisions clearly to customers and internal teams.
- Strong customer focus, balancing responsiveness and advocacy with disciplined execution and contractual alignment.
- Proven ability to anticipate execution risks, scope exposure, and cost or schedule erosion and take timely action.
- Proven ability to lead and influence cross-functional and third-party teams without direct authority.
- Strong working knowledge of ERP and project tracking systems; proficiency with Microsoft Office tools.
- Packaging industry experience preferred.
- Extensive customer-facing field experience strongly valued.
- Willingness to adjust work hours, travel schedules, and onsite presence in response to project needs, customer requirements, and critical execution milestones.
- Flexibility to take on evolving responsibilities in response to strategic priorities and business needs.
Travel: 50–70%, including extended onsite assignments during critical installation and commissioning phases.
Site Service Manager employer: Barry-Wehmiller
At BW Packaging, we pride ourselves on being an exceptional employer that values our people and fosters a culture of collaboration and innovation. Our commitment to Truly Human Leadership ensures that every team member is respected and empowered, while our focus on professional growth provides ample opportunities for career advancement. Located in a dynamic environment, we offer competitive benefits and a supportive atmosphere where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Site Service Manager
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
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Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
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✨Apply Directly Through Company Websites
When you find a role at a company you love, like Barry-Wehmiller, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Site Service Manager
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Barry-Wehmiller specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Barry-Wehmiller
✨Know Your Manufacturing Processes
Before you walk into the interview with Barry-Wehmiller, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Barry-Wehmiller value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
