Parts Sales Specialist

About Us:

BW Flexible Systems is a global manufacturer of packaging systems that fill and bag thousands of food and non-food products. Our packaging systems are designed and manufactured to maximize the efficiency and lifetime value of our customers’ packaging lines. Our range of machinery includes form-fill-seal, feeding, bag filling and sealing, pouch-making equipment, flow-wrap, reclosable packaging solutions, palletizing, stretch-wrapping and more.Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.

Job Description:

The Parts Sales Specialist plays a key role in driving revenue growth and customer loyalty within the Parts Value Stream. This position combines technical expertise with strong sales and customer relationship skills to proactively identify opportunities, upsell products and services, and ensure a seamless customer experience. By delivering world-class service, the specialist strengthens long-term partnerships and maximizes customer satisfaction.

Additionally, this role fosters a culture of professional growth, empowering team members to unlock their full potential. It also actively contributes to our Lean journey, continuously identifying and implementing process improvements to enhance efficiency and business performance.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Provide a timely response to incoming inquiries; provide light technical support by answering questions about machine features or functions
• Interact directly with customers as a member of the team in person to ensure best in class service is delivered
• Proactively sell company products via advice to existing customers on substitutions and identical replacements parts, and value-added solutions
• Use sales experience to actively engage with the customer base, ensuring consistent communication, strengthening relationships, and driving increased spend.
• Maximize sales opportunities for replacement parts by conducting proactive outreach, identifying customer needs, and recommending solutions to meet or exceed sales goals.
• Execute targeted sales campaigns to re-engage inactive accounts, increase penetration within key customers, and expand market share.
• Collaborate with other functions to resolve technical and/or logistical issues, providing recommendations that enhance the customer experience.
• Prepare Infor quotes, provide timely correspondence, update order statuses, and close out quotes upon receipt of purchase orders.
• Contact customers to gather missing order information and resolve order-related inquiries efficiently.
• Process customer credits and engage in returns process and determine root cause or defer to appropriate team, as necessary
• Actively utilize the Customer Resource Management system to maintain accurate records of all contacts, equipment, locations, and sales opportunities.
• Other duties as assigned

MINIMUM QUALIFICATIONS

Education and Experience

• High School Diploma or GED
• Minimum 2 years of experience with sales, sales support or customer service
• Computer skills – proficiency with Microsoft Office Word, Outlook, Excel and PowerPoint

Knowledge, Skills, Abilities

• A strong drive to succeed, with a proactive mindset to exceed both personal and business targets.
• Demonstrates exceptional customer service by anticipating needs and consistently surpassing internal and external customer expectations.
• Outstanding verbal and written communication skills, with the ability to engage effectively with team members and customers at all levels.
• Sharp attention to detail, coupled with excellent organizational skills and the ability to multitask and prioritize effectively.
• Builds strong, collaborative relationships to drive individual and team success while fostering a high-performance culture.
• Adaptable and responsive, thriving in a competitive, fast-moving environment while setting clear priorities with minimal supervision.
• Makes well-informed, strategic decisions under pressure, even when data is limited or outcomes are uncertain.
• Quickly adapts to new technologies and computer applications, demonstrating a continuous learning mindset.

Other

• Must be willing and able to work overtime as the workload requires.
• Travel not common but occasionally necessary (10%)

PREFERRED QUALIFICATIONS

• Language skills: English required
• Knowledge of industrial machinery and manufacturing
• Knowledge of company products, parts, service, and pricing practices

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At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process.

Company:

BW Flexible Systems #J-18808-Ljbffr