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- Tasks: Join a dynamic team to install, troubleshoot, and train on cutting-edge machinery.
- Company: Be part of a leading company in the converting equipment industry.
- Benefits: Enjoy flexible work options, competitive pay, and opportunities for growth.
- Why this job: Gain hands-on experience while making a real impact in customer operations.
- Qualifications: An associate degree in Electro-Mechanical Technology is required; engineering degrees preferred.
- Other info: Expect to travel 50% of the time and work in a collaborative environment.
The predicted salary is between 30000 - 42000 £ per year.
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The Field Service Technician position will perform electro-mechanical work in a computer-based environment, assisting and troubleshooting with engineers, while working as a team, to test, install, start-up and demonstrate BW Converting equipment, along with training customers on the operation and maintenance of this equipment. Field service technicians plan and perform a wide range of duties to install, demonstrate and instruct customer’s employees in the operation of company produced machinery at the customer’s plant.
Essential Functions:
- Work from assembly drawings, wiring diagrams, machine manuals, technical procedures and specifications to assist with or install new machines and upgrade as required; responsible for installations of various sections and complete machines and adjustments as necessary to ensure proper operation.
- Set up and operate machinery to produce customer’s product; instruct operators in set-up and operating procedures; provide technical and practical answers to customer’s questions or problems.
- Perform routine and/or emergency breakdown mechanical/electrical service on company equipment; determine root cause of trouble; prepare report of findings and solutions to problem.
- Assist installation coordinator with pre/post installation meetings and audits at customer facility and assessing manpower needs.
- Report quality issues and take corrective action to prevent reoccurrence.
- Act as liaison between customer and company; maintain positive relationships with customers.
- Prepare and submit reports as required.
- Provide leadership, coaching and mentoring to less experienced personnel.
- Work in a team of field service team members, contractors and/or customer personnel through the project stages.
- Create and sustain a safety environment that promotes a safety mindset, embraces training and adherence to safety policies and procedures, and encourages awareness and correction of safety hazards.
- Ensure that work areas and equipment are maintained in clean and orderly condition and all safety regulations are observed; report and correct any unsafe work practices or conditions immediately.
- Perform other duties as assigned.
Education & Experience:
- An associate degree in Electro-Mechanical Technology or a related field is required.
- B.S. degree in Mechanical or Electrical Engineering or Electrical Technology is preferred.
Knowledge, Skills & Abilities:
- A strong mechanical and/or electrical skill set is required to complete a variety of work in this position.
- Knowledge of basic web handling and industrial experience, with focus in the Paper Products, Packaging, Nonwovens or Flexographic presses is a plus.
- Knowledge of control systems e.g. Rockwell, Siemens PLC is highly recommended, along with a background in machine process control.
- Ability to travel at least 50% of the time.
Competences:
- Customer Focus – Building strong customer relationships and delivering customer-centric solutions.
- Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.
- Drives Results – Consistently achieving results, even under tough circumstances.
- Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Optimizes Work Processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
- Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Collaborates – Building partnerships and collaborating with others to meet shared objectives.
- Decision Quality – Making good and timely decisions that keep the organization moving forward.
- Manages Ambiguity – Operating effectively, even when things are not certain, or the way forward is not clear.
Work Environment / Physical Demands:
- Bend, squat, climb, grasp, reach, lift or otherwise move about frequently and for extended periods of time
- Lift, move or otherwise transfer up to 50 lbs. frequently, or more occasionally
- Walk, stand or otherwise move about continuously
- Exposure to typical machine shop physical hazards which may require respiratory protection
- Typically sits, grasps items and performs keyboarding for occasional operation of a computer
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Field Service Technician employer: Barry-Wehmiller
Contact Detail:
Barry-Wehmiller Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician
✨Tip Number 1
Familiarise yourself with the specific machinery and equipment mentioned in the job description, such as BW Converting equipment. Understanding how these machines operate will give you an edge during interviews and demonstrate your proactive approach.
✨Tip Number 2
Network with current or former Field Service Technicians in the industry. They can provide insights into the role and company culture, which can be invaluable when tailoring your approach and questions during the interview process.
✨Tip Number 3
Highlight any experience you have with electro-mechanical systems or control systems like Rockwell or Siemens PLC. Be prepared to discuss specific projects or challenges you've faced that relate to these skills, as they are crucial for this position.
✨Tip Number 4
Demonstrate your customer service skills by preparing examples of how you've built relationships or resolved issues in previous roles. This is key for a Field Service Technician, as maintaining positive customer relationships is essential.
We think you need these skills to ace Field Service Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in electro-mechanical work, troubleshooting, and customer training. Use keywords from the job description to demonstrate your fit for the Field Service Technician role.
Craft a Strong Cover Letter: In your cover letter, explain why you are passionate about the role and how your skills align with the company's needs. Mention specific experiences that showcase your mechanical and electrical skills, as well as your ability to work in a team.
Showcase Technical Skills: Clearly outline your technical skills related to control systems, web handling, and any relevant machinery experience. This will help the employer see your qualifications at a glance.
Highlight Customer Focus: Emphasise your ability to build strong customer relationships and provide solutions. Include examples of how you've successfully communicated with customers or resolved their issues in previous roles.
How to prepare for a job interview at Barry-Wehmiller
✨Showcase Your Technical Skills
Be prepared to discuss your electro-mechanical skills in detail. Highlight any relevant experience with machinery, control systems, and troubleshooting techniques. This is your chance to demonstrate your technical knowledge and how it applies to the role.
✨Emphasise Teamwork and Communication
Since the role involves working closely with engineers and customers, be ready to share examples of how you've successfully collaborated in a team environment. Discuss your communication style and how you ensure clarity when instructing others.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of specific instances where you've diagnosed and resolved mechanical or electrical issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Customer Focus
The position requires building strong relationships with customers. Be prepared to discuss how you've previously handled customer interactions, resolved their concerns, and ensured satisfaction. Show that you understand the importance of a customer-centric approach.
