Customer Services Representative in Doncaster

About Us: BW Packaging is driving performance at the intersection of people, technology, and customer care. We take on our customers’ toughest challenges as our own — delivering both innovative and enduring solutions that set the standard for value and performance. Our strength comes from our people and the power of our brands — trusted names in packaging known worldwide for engineering excellence, application expertise, and lifetime commitment to customer success. We are committed to forging lasting partnerships with our customers, earning their trust through integrity, expertise, and execution.

Job Description: The Customer Services Team is an integral part of the commercial sales organisation, and representatives are responsible for supporting and contributing to the team’s success. As a Customer Services Representative you will be responsible for building and maintaining customer relationships, understanding customer needs, and aligning them with applicable BW product offerings. Your daily activities will centre around ensuring customers have a world class experience with top level support, supporting their needs for spare parts, and achieving the company goals.

Duties and Responsibilities:

• Generate quotations and enter sales orders for our spares parts business.
• Work with the technical support team to answer customer questions in a timely manner.
• Proactively follow up on quotations, enquiring when the customer plans to purchase the items quoted along with answering any questions they might have about the proposal.
• Maintain exceptional customer relationships through proactive contact.
• Be a customer advocate relating to order delivery requirements and provide status updates on our progress.
• Work with all internal departments to ensure the customer receives superb customer service from start to finish.
• Collaborate with the wider UK CS team to ensure best practice and consistency of process.
• Assist in the resolution of customer claims and ensure resolution of customer complaints following department policy.
• Maximise each customer interaction to grow the business and promote BW products and services.
• Collaborate with various members of the internal organization to build relationships within the existing customer base and create relationships with new and emerging prospects.
• Minimal UK travel will be required.

Qualifications:

• Post secondary degree and/or a minimum 3-5 years’ experience in technical sales or a sales support role.

Knowledge, Skills and Abilities:

• Excellent interpersonal skills with the ability to maintain and build customer relationships.
• Goal oriented and driven to become an impactful contributor to the business.
• Excellent negotiator with the ability to persuasively articulate a value offering.
• Ability to work collaboratively in a team environment to achieve individual and team goals.
• Excellent organizational skills with a high level of attention to detail.
• Excellent communication skills, both oral and written.
• Ability to work in a fast-paced environment and establish key work priorities with minimal supervision.
• Proficiency in Microsoft Office and ability to learn new applications as required, including utilising AI tools as necessary.
• Aptitude to understand mechanical drawings and basic schematics.
• Willingness to accept a challenge and inclined to take initiative.
• Creative thinker and eager learner.

At Barry-Wehmiller we recognise that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process.