At a Glance
- Tasks: Lead onsite execution for complex packaging projects and ensure smooth installation and commissioning.
- Company: Join BW Packaging, a global leader in innovative packaging solutions.
- Benefits: Competitive salary, travel opportunities, and a supportive team culture.
- Other info: Dynamic role with extensive travel and growth opportunities in a people-centric environment.
- Why this job: Make a real impact by solving customer challenges and driving project success.
- Qualifications: 5+ years in project execution with strong communication and leadership skills.
The predicted salary is between 50000 - 65000 £ per year.
About Us: BW Packaging is driving performance at the intersection of people, technology, and customer care. As part of the privately held Barry-Wehmiller family, we unite a global team of packaging experts with a clear purpose: People Who Care, Building Solutions that Perform. We take on our customers’ toughest challenges as our own — delivering both innovative and enduring solutions that set the standard for value and performance. Our strength comes from our people and the power of our brands — trusted names in packaging that are known worldwide for engineering excellence, application expertise, and lifetime commitment to customer success. Truly Human Leadership guides our belief that exceptional business results and profound respect for people together provide the foundation of enduring success. We are committed to forging lasting partnerships with our customers, earning their trust through integrity, expertise, and execution.
Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.
Job Description: The Site Services Manager leads onsite execution for complex, high-value BW Packaging projects, serving as the primary onsite extension of the assigned Project Manager during installation, commissioning, and acceptance. Owns daily field coordination, execution discipline, and onsite communication to ensure delivery aligns with approved scope, schedule, cost, safety, and customer commitments. Acts as the central onsite coordinator for BW field service resources, installation contractors, OEM partners, and customer stakeholders. Maintains a strong customer focus while proactively identifying execution risks, scope exposure, and conditions that could erode schedule, cost, or margin outcomes. Operates within established project governance and escalation structures, partnering closely with the Project Manager to translate what was sold into disciplined, predictable onsite execution and consistent customer experience.
Key Responsibilities
- Onsite Execution & Field Leadership
- Enable effective onsite performance by clarifying priorities, sequencing work, removing execution obstacles, and ensuring teams have the information needed to execute safely and efficiently.
- Lead all onsite service, installation, and commissioning activity during project execution.
- Direct and coordinate BW service technicians, installation supervision, contractors, and OEM partners onsite.
- Maintain daily control of onsite priorities, sequencing, and issue resolution.
- Conduct daily onsite coordination meetings with BW, contractor, and OEM teams.
- Ensure onsite execution aligns with safety expectations, scope commitments, and installation standards.
- Participate in SAT execution with a clear understanding of acceptance criteria and contractual commitments.
- Project Manager Partnership & Governance
- Operate as the onsite execution lead in direct support of the assigned Project Manager.
- Provide daily status, activity, and issue updates with clear articulation of risks, decisions, and recommended actions.
- Support final acceptance activities through close coordination with the Project Manager and customer.
- Identify execution risks, constraints, and scope exposure early and escalate through defined project channels.
- Customer & Stakeholder Engagement
- Serve as the primary onsite liaison between the customer and BW execution teams.
- Maintain clear, professional, and proactive communication with customer stakeholders throughout installation and commissioning.
- Attend and lead onsite customer meetings, reinforcing confidence through transparency and follow-through.
- Balance strong customer advocacy with disciplined alignment to contractual and project commitments.
- Scope, Change & Warranty Coordination
- Identify scope changes and execution impacts; document and communicate implications to the Project Manager and customer.
- Coordinate warranty communication and action tracking with the Project Manager and Operations teams.
- Ensure onsite issues, decisions, and actions are documented clearly and consistently.
- Resource, Schedule & Financial Coordination
- Coordinate BW and OEM resource and staffing requirements and schedule changes with Field Service leadership.
- Support weekly review of service purchase orders, warranty status, and financial visibility using D365 and related systems.
- Apply execution judgment to protect schedule adherence, utilization efficiency, and cost outcomes.
- Cross-Functional Alignment
- Partner with Project Management, Field Service leadership, Operations, and OEM teams to maintain execution continuity.
- Enable effective handoffs and coordination across internal and external execution teams during installation.
Qualifications & Experience
- 5+ years of experience leading onsite execution for complex manufacturing or capital equipment projects, including installation, commissioning, and acceptance.
- Demonstrated technical understanding and judgment in mechanical, electrical, or controls systems as applied in field service, installation, and commissioning environments, or equivalent technical education.
- Excellent written and verbal communication skills, with the ability to convey issues, risks, and decisions clearly to customers and internal teams.
- Strong customer focus, balancing responsiveness and advocacy with disciplined execution and contractual alignment.
- Proven ability to anticipate execution risks, scope exposure, and cost or schedule erosion and take timely action.
- Proven ability to lead and influence cross-functional and third-party teams without direct authority.
- Strong working knowledge of ERP and project tracking systems; proficiency with Microsoft Office tools.
- Packaging industry experience preferred.
- Extensive customer-facing field experience strongly valued.
- Willingness to adjust work hours, travel schedules, and onsite presence in response to project needs, customer requirements, and critical execution milestones.
- Flexibility to take on evolving responsibilities in response to strategic priorities and business needs.
Travel: 50–70%, including extended onsite assignments during critical installation and commissioning phases.
Site Service Manager employer: Barry-Wehmiller Companies Inc.
Barry-Wehmiller Companies Inc. is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the role of Packaging Line Automation Architect in the UK. Employees benefit from comprehensive professional development opportunities, a commitment to work-life balance, and the chance to contribute to meaningful projects that enhance packaging solutions. With a focus on teamwork and employee well-being, Barry-Wehmiller stands out as a rewarding place to build a career.
Contact Details:
Barry-Wehmiller Companies Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Site Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Site Service Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their values and how they align with your own. We want you to show up ready to discuss how your experience can directly contribute to their mission of delivering exceptional packaging solutions.
✨Tip Number 3
Practice your communication skills! As a Site Service Manager, you'll need to convey complex information clearly. We suggest doing mock interviews with friends or using online resources to refine your pitch and ensure you can articulate your value effectively.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in showing your enthusiasm for the role. We believe that this small gesture can set you apart from other candidates and keep you top of mind for the hiring team.
We think you need these skills to ace Site Service Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Site Service Manager role. Highlight your relevant experience in onsite execution and project management, and don’t forget to mention any specific achievements that align with the job description.
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, it’s crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect how you would communicate with stakeholders.
Highlight Your Technical Expertise:Don’t shy away from showcasing your technical understanding, especially in mechanical, electrical, or controls systems. Mention any relevant projects where you’ve successfully led installation or commissioning activities.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Barry-Wehmiller Companies Inc.
✨Know the Company Inside Out
Before your interview, take some time to research BW Packaging and its values. Understand their commitment to customer care and how they blend technology with people-centric leadership. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Demonstrate Your Onsite Leadership Skills
As a Site Service Manager, you'll need to showcase your ability to lead onsite execution. Prepare examples from your past experiences where you've successfully coordinated teams, resolved issues, and maintained safety standards. Be ready to discuss how you can apply these skills to ensure smooth project execution at BW Packaging.
✨Communicate Clearly and Professionally
Effective communication is key in this role. Practice articulating your thoughts clearly, especially when discussing risks and decisions. Use specific examples to illustrate your points, and remember to maintain a professional tone while also being approachable. This will help build trust with both the interviewers and potential future colleagues.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about potential challenges you might face in the role and how you would address them. This could include managing scope changes or coordinating with multiple stakeholders. Showing that you can think on your feet will impress the interviewers.
