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- Tasks: Lead initiatives to enhance customer satisfaction and drive continuous improvement in product design.
- Company: Join a leading company focused on quality and customer value.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Why this job: Make a real impact by ensuring products meet customer needs and expectations.
- Qualifications: Bachelor's degree in relevant field and 5+ years in quality assurance or related roles.
- Other info: Dynamic role with opportunities for growth and leadership in a quality-focused culture.
The predicted salary is between 36000 - 60000 ÂŁ per year.
The Customer Quality & Quality in Design Manager is responsible for ensuring that products are designed with quality and customer value at the forefront. This role also ensures that customer feedback (complaints, enquiries, technical documentation requirements, etc.) is addressed in a timely manner. The role involves collaboration with customers, CI&TS, Sales, and plant operations to integrate quality principles into the product, process, and facility design process and ensure that customer needs and expectations are met or exceeded at factory level. The manager will lead initiatives to enhance customer satisfaction, reduce complaints, and drive continuous improvement within the factory.
KEY RESPONSIBILITIES
- Monitor and analyze customer feedback, complaints, and quality metrics to identify trends and improvement needs.
- Collaborate with production, engineering, and customer service teams to address quality issues and implement corrective actions.
- Provide input to customer care for resolving cases and complaints effectively.
- Ensure BC quality standards are integrated into product design, development, and factory processes during product transfers and new product introductions.
- Work with product development, engineering, and project teams to embed customer requirements into product design and transfers.
- Participate in NPI/PTF reviews, performing quality risk assessments and recommending timely improvements, including ingredient reviews.
- Lead crossâfunctional teams in root cause analysis (RCA) and corrective actions for designârelated quality issues.
- Promote a strong quality culture, customer focus, and compliant innovation through training and awareness.
- Review customer quality performance, report findings to senior factory management, and lead customerâdriven quality improvement projects.
- Represent the factory in customer audits, ensure customer requirements are met, and collaborate with the QA Performance & Projects Manager on related initiatives.
ABOUT YOU
- Bachelor's degree in chemistry, Biology, Microbiology, Industrial/Business Engineering or Food Science or equivalent (or Engineering degree with 5 plus years in food quality assurance).
- A minimum of 5 years' experience in quality, CI&TS (Customer Innovation and Technical Support), operations, engineering, process.
- A former role with customer interactions is a plus.
- Knowledge in food safety, including formal training in HACCP.
- Formal training in Global Food Safety Initiative (GFSI) food safety standards, preferably FSSC22000 or British Retail Consortium (BRC).
- Solid knowledge of GMP, Pathogen Environmental Monitoring and Facility/Equipment Design.
- ASQ certification is a plus.
- Strong written & verbal communication skills, analytical ability, leadership strengths, and ability.
- Proficient in MS Office software.
- Strong interpersonal and leadership skills with the ability to work effectively with a team are required.
- Ability to multi-task, drive multiple projects to completion.
Customer & Quality In Design Manager in Banbury employer: BARRY CALLEBAUT
Contact Detail:
BARRY CALLEBAUT Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer & Quality In Design Manager in Banbury
â¨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
â¨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their quality standards and customer focus. This will help you tailor your answers and show that you're genuinely interested in the role.
â¨Tip Number 3
Practice your responses to common interview questions, especially those related to quality management and customer satisfaction. We recommend doing mock interviews with friends or using online resources to boost your confidence.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer & Quality In Design Manager in Banbury
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV speaks directly to the role of Customer & Quality in Design Manager. Highlight your experience in quality assurance and customer interaction, and donât forget to mention any relevant qualifications like HACCP or GFSI training.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why youâre passionate about quality and customer satisfaction. Share specific examples of how you've improved processes or resolved customer complaints in the past.
Showcase Your Analytical Skills: Since this role involves monitoring customer feedback and quality metrics, make sure to highlight your analytical abilities. Mention any tools or methods youâve used to identify trends and implement improvements.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. Itâs the best way for us to receive your application and get to know you better!
How to prepare for a job interview at BARRY CALLEBAUT
â¨Know Your Quality Standards
Make sure you brush up on the key quality standards relevant to the role, like HACCP and GFSI. Being able to discuss these in detail will show that you understand the importance of quality in design and can integrate these principles into your work.
â¨Showcase Your Customer Interaction Experience
Since this role involves a lot of customer feedback management, be ready to share specific examples from your past experiences where you successfully handled customer complaints or enquiries. This will demonstrate your ability to prioritise customer satisfaction.
â¨Prepare for Cross-Functional Collaboration
Think about times when you've worked with different teams, like production or engineering, to solve quality issues. Be prepared to discuss how you approached these collaborations and what the outcomes were, as teamwork is crucial in this role.
â¨Highlight Continuous Improvement Initiatives
Be ready to talk about any initiatives you've led or been part of that focused on continuous improvement. Whether itâs reducing complaints or enhancing customer satisfaction, showcasing your proactive approach will resonate well with the interviewers.