Key Account Manager, Industrial Accounts in Banbury

Location: Banbury, GB, OX16 3UU

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future.

ABOUT THE ROLE:

This role is central to driving growth and strengthening our presence within the UK market. You’ll take ownership of developing sales volume and improving margins across a key customer portfolio, acting as the primary point of contact and ensuring every interaction is handled with professionalism and care. Beyond managing existing relationships, you’ll actively identify and pursue new business opportunities, championing the customer’s perspective within the organisation to maintain high satisfaction and long-term partnership success.

KEY RESPONSIBILITIES:

• Be responsible for obtaining market and pricing data to calculate margins and manage customer accounts/contracts.
• Focus on growing and developing existing customers, together with generating new business. Key targets would include the introduction of new products focusing on our value added products.
• Understand customer market, capability & position in order to create a joint business plan to drive growth in all major BC activities e.g chocolate, cocoa, specialties.
• Develop positive working relationships with key stakeholders within the customer including, sales, buying, technical, NPD and supply chain.
• Provide reports on customer and competitor activity including arranging and managing quarterly business reviews with key customers.
• Liaise about BC product portfolio, obtain technical and legal advice and liaise re trials for new products.
• Co-ordinate all UK marketing activities.
• Ensure customer compliance to agreed terms and conditions.
• Contract Management - Ensure timely administration of contract bookings and payments including formal follow up with appropriate parties e.g. customer / pricing officer / credit control.
• Be aware of direct and indirect competitors of BC and take responsibility to share / take action based on this.
• Good awareness of macroeconomics is needed to build credibility with customers.
• Act as a spokesperson for Barry Callebaut on any relevant industry bodies.

ABOUT YOU:

• Technical degree in a related subject preferred.
• A full driving licence, valid in the UK.
• Excellent communication skills, verbal and written including presentation skills, articulate and confident in delivery.
• Strong account management and relationship building skills.
• An ability to manipulate data, with strong computer literacy in all Microsoft office programs and applications, as well as Salesforce.
• Experience of business-to-business selling essential. Experience of UK retail preferable.
• An ability to analyse and manipulate data, with strong computer literacy in all Microsoft office programmes - especially Excel (Intermediate level).
• Experience of analysing market information and forecasting sales opportunities.
• Proven track record of delivering business growth, prospecting and ability to secure positive networking relationships.

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong.