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- Tasks: Lead quality initiatives and ensure customer satisfaction in chocolate product design.
- Company: Barry Callebaut, a global leader in chocolate and cocoa products.
- Benefits: Diverse workplace, career growth, and commitment to sustainability.
- Why this job: Make a positive impact on the cocoa and chocolate industry while enhancing customer experiences.
- Qualifications: Degree in relevant field and 5+ years in quality assurance or related roles.
- Other info: Join a passionate team dedicated to innovation and sustainability.
The predicted salary is between 36000 - 60000 £ per year.
At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future.
ABOUT THE ROLE
The Customer Quality & Quality in Design Manager is responsible for ensuring that products are designed with quality and customer value at the forefront. This role also ensures that customer feedback (complaints, enquiries, technical documentation requirements, etc.) are addressed in a timely manner. The role involves collaboration with customers, CI&TS, Sales and plant operations to integrate quality principles into the product, process and facility design process and ensure that customer needs and expectations are met or exceeded at factory level. The manager will lead initiatives to enhance customer satisfaction, reduce complaints and drive continuous improvement within the factory.
KEY RESPONSIBILITIES
- Monitor and analyze customer feedback, complaints, and quality metrics to identify trends and improvement needs.
- Collaborate with production, engineering, and customer service teams to address quality issues and implement corrective actions.
- Provide input to customer care for resolving cases and complaints effectively.
- Ensure BC quality standards are integrated into product design, development, and factory processes during product transfers and new product introductions.
- Work with product development, engineering, and project teams to embed customer requirements into product design and transfers.
- Participate in NPI/PTF reviews, performing quality risk assessments and recommending timely improvements, including ingredient reviews.
- Lead cross‑functional teams in root cause analysis (RCA) and corrective actions for design‑related quality issues.
- Promote a strong quality culture, customer focus, and compliant innovation through training and awareness.
- Review customer quality performance, report findings to senior factory management, and lead customer‑driven quality improvement projects.
- Represent the factory in customer audits, ensure customer requirements are met, and collaborate with the QA Performance & Projects Manager on related initiatives.
ABOUT YOU
- Bachelor’s degree in chemistry, Biology, Microbiology, Industrial/Business Engineering or Food Science or equivalent (or Engineering degree with 5 plus years in food quality assurance).
- A minimum of 5 years’ experience in quality, CI&TS (Customer Innovation and Technical Support), operations, engineering, process.
- A former role with customer interactions is a plus.
- Knowledge in food safety, including formal training in HACCP.
- Formal training in Global Food Safety Initiative (GFSI) food safety standards, preferably FSSC22000 or British Retail Consortium (BRC).
- Solid knowledge of GMP, Pathogen Environmental Monitoring and Facility/Equipment Design.
- ASQ certification is a plus.
- Strong written & verbal communication skills, analytical ability, leadership strengths and ability.
- Proficient in MS Office software.
- Strong interpersonal and leadership skills with ability to work effectively with a team are required.
- Ability to multi-task, drive multiple projects to completion.
At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong.
Customer & Quality In Design Manager in Banbury employer: Barry Callebaut Manufacturing Iberica SA.
Contact Detail:
Barry Callebaut Manufacturing Iberica SA. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer & Quality In Design Manager in Banbury
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Barry Callebaut on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for quality management roles. We should also think of examples from our past experiences that showcase our problem-solving skills and customer focus.
✨Tip Number 3
Showcase your passion for sustainability! Barry Callebaut values a commitment to doing good, so let’s highlight any relevant projects or initiatives we’ve been involved in that align with their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re serious about joining the team at Barry Callebaut.
We think you need these skills to ace Customer & Quality In Design Manager in Banbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer & Quality In Design Manager role. Highlight your relevant experience in quality assurance and customer interaction, as this will show us you understand what we're looking for.
Showcase Your Skills: Don’t forget to emphasise your strong written and verbal communication skills. We want to see how you can effectively convey ideas and lead teams, so give us examples of when you've done this in the past.
Be Specific About Your Experience: When detailing your work history, be specific about your achievements in quality management and continuous improvement. Use metrics where possible to demonstrate your impact, as we love seeing tangible results!
Apply Through Our Website: Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen to join our team at Barry Callebaut!
How to prepare for a job interview at Barry Callebaut Manufacturing Iberica SA.
✨Know Your Stuff
Make sure you brush up on your knowledge of food safety standards like HACCP and GFSI. Familiarise yourself with Barry Callebaut's commitment to sustainability and how it shapes their operations. This will show that you're not just interested in the role, but also in the company's mission.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully handled customer feedback or quality issues. Highlight any cross-functional collaboration you've been involved in, as this is key for the Customer Quality & Quality in Design Manager position.
✨Ask Insightful Questions
Come prepared with questions that demonstrate your interest in the role and the company. Ask about their current initiatives in customer satisfaction or how they integrate quality principles into product design. This shows you're thinking critically about how you can contribute.
✨Emphasise Teamwork and Leadership
Be ready to discuss your leadership style and how you work within a team. Barry Callebaut values strong interpersonal skills, so share examples of how you've led teams in quality improvement projects or resolved conflicts effectively.