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- Tasks: Coordinate technical operations and manage warranty claims for our Industrial Division.
- Company: Join a dynamic team in a leading industrial company focused on customer excellence.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on teamwork and continuous improvement.
- Why this job: Be a key player in enhancing customer satisfaction and operational efficiency.
- Qualifications: 3 years in customer service, strong attention to detail, and A-level qualifications.
The predicted salary is between 30000 - 40000 £ per year.
Support our Industrial Division by coordinating technical operations, managing warranty claims, and ensuring excellence in customer aftersales.
THE OPPORTUNITY
We are appointing a Technical & Warranty Administrator to play a key role in our Industrial Division. This varied role provides comprehensive support across technical, service, and aftersales functions, ensuring jobs are coordinated efficiently and systems are accurately maintained.
Key Accountabilities:
- Service Coordination: Administer workshop and field service job cards; coordinate diaries and workloads for technical teams.
- Warranty Management: Manage claims and parts return processes with manufacturers.
- Financial Admin: Raise and process invoices for labour and parts; manage purchase orders and shipping lists.
- Reporting & Data: Produce KPIs and monthly performance reports; maintain accurate CRM and SharePoint data.
- Customer Liaison: Resolve enquiries efficiently and coordinate with Finance regarding account queries.
- Process Improvement: Support initiatives to enhance divisional efficiency and profitability.
REQUIREMENTS
Professional Experience: At least 3 years' experience in a busy customer service or aftersales environment. High attention to detail, particularly with invoicing and data administration. Good academic qualifications to A-level standard (or equivalent). Full UK driving licence.
Key Skills Sought:
- Strong organisational and time management skills.
- Ability to prioritise effectively and work well under pressure.
- Technical/Engineering environment or warranty admin experience (Desirable).
- Knowledge of AS400 / Infor systems (Desirable).
Personal Attributes: Highly organised and detail-focused. You should be a collaborative team player who takes pride in delivering excellent service in a fast-paced technical environment.
Technical & Warranty Administrator in Bicester employer: Barrus
Contact Detail:
Barrus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical & Warranty Administrator in Bicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Technical & Warranty Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of warranty management and customer service best practices. We recommend practising common interview questions and scenarios related to service coordination and financial admin to show off your skills.
✨Tip Number 3
Don’t forget to showcase your organisational skills! During interviews, share examples of how you've effectively managed workloads and prioritised tasks in previous roles. This will demonstrate that you’re the detail-focused team player they’re looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission of delivering excellent service in a fast-paced environment.
We think you need these skills to ace Technical & Warranty Administrator in Bicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and aftersales. We want to see how your skills match the role, so don’t be shy about showcasing your organisational prowess and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Technical & Warranty Administrator role. Share specific examples of how you've managed warranty claims or coordinated service jobs in the past.
Show Off Your Tech Savvy: If you’ve got experience with AS400 or Infor systems, make sure to mention it! We love candidates who are comfortable with tech, so highlight any relevant software skills that could help us streamline our processes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Barrus
✨Know Your Stuff
Make sure you brush up on the technical aspects of the role. Familiarise yourself with warranty management processes and any relevant software like AS400 or Infor systems. This will show that you're not just interested in the job, but that you understand the technical side too.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experience where you successfully managed multiple tasks or coordinated teams. Be ready to discuss how you prioritised effectively under pressure.
✨Customer Service is Key
Highlight your experience in customer service or aftersales environments. Prepare to share specific instances where you resolved customer enquiries efficiently, as this will demonstrate your ability to excel in a fast-paced setting.
✨Be Ready for Process Improvement Questions
Think about times when you've contributed to process improvements in your previous roles. Be prepared to discuss how you identified inefficiencies and what steps you took to enhance operations, as this aligns perfectly with the company's focus on divisional efficiency.