Direct Access Sales Clerk

We\’re expanding our dynamic team based in Taunton (Somerset) and seeking motivated sales professionals to help Barrister Connect (BC) match lay clients with the right legal experts.

What we\’re looking for:

· Ambitious, quick learners with strong communication skills

· Empathetic problem-solvers who can accurately assess clients\’ legal needs

· Individuals driven by a genuine desire to improve access to justice

What you\’ll be doing:

· Fielding leads over telephone, email or live chat from members of the public seeking legal advice or representation

· Logging each lead in Hubspot (CRM)

· Triaging leads to gauge viability based on Barrister Connect\’s core services and either:

o accepting the lead, recording details (e.g., area of law and instruction-type) in BC\’ s bespoke case management system, confirming availability of suitable barristers and progressing to quote and, hopefully, conversion

o disqualifying the lead in CRM and signposting to other more appropriate services

· Being available to the client throughout the quoting and conversion process to field any queries and provide additional information where necessary to achieve conversion

· Collaborating with both internal (e.g., marketing, technology, The Barrister Group) and external stakeholders (e.g., solicitors, chambers and marketing partners) to define and achieve growth objectives and raise brand awareness through networking

Skills

• · Experience of working in a fast-paced consumer-facing sales team

· Excellent customer service skills

· Strong verbal and written communication skills

· High level of attention to detail and commitment to quality

· Ability to prioritize, plan and organize workloads in a busy working environment

· Creative and innovative problem-solving

· Excellent interpersonal skills and team-player mentality

· Professional, empathetic and patient telephone manner

· Competent IT skills (primarily Microsoft Office)

Job Type: Full-time

Pay: £24,420.00-£27,500.00 per year

Benefits:

• Work from home

Work Location: Hybrid remote in Taunton TA1 2PX