At a Glance
- Tasks: Drive customer success and engagement for a cutting-edge HealthTech SaaS platform.
- Company: Fast-growing international HealthTech SaaS company transforming clinical trials.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on customer satisfaction and retention.
- Why this job: Make a real impact in healthcare by enhancing customer experiences and driving innovation.
- Qualifications: 5+ years in Customer Success or Engagement with SaaS experience.
The predicted salary is between 40000 - 50000 £ per year.
- Customer Engagement Manager - Health Tech Saa S
- Company Overview
- A fast-growing international
- Health Tech Saa S company transforming clinical trials through innovative
- Risk-Based Quality Management (RBQM) and
Data Quality Oversight (DQO) solutions. Their platform helps pharmaceutical, biotech, and clinical research organisations improve data quality, reduce risk, and accelerate safer treatments to patients.
Role Overview
The
Customer Engagement Manager is responsible for driving customer success after implementation, ensuring clients maximise value from the platform.
- This Role Focuses On
- Driving product adoption and engagement
- Improving customer satisfaction and retention
- Identifying risks and implementing mitigation plans
- Acting as the voice of the customer internally
Working closely with Account Management, Product, Engineering, and Professional Services teams.
Key Responsibilities
- Own customer adoption strategies across users, studies, and product modules.
- Lead customer reviews, engagement programmes, and success plans.
- Monitor customer health metrics including usage, adoption, NPS, CSAT, and retention risks.
- Candidate Requirements
• 5+ years' experience in
- Customer Success
- Customer Engagement
- Saa S Account Management
- Implementation / Project Management
- Experience working with Saa S platforms and enterprise customers.
- Proven ability to drive adoption, retention, and customer value.
- #J-18808-Ljbffr
Customer Engagement Manager employer: Barrington James
As a Quality Control Scientist in our leading pharmaceutical/biotech QC laboratory, you will thrive in a collaborative team environment that prioritises scientific excellence and compliance with GMP standards. We offer competitive day rates and the opportunity to enhance your skills in microbiology and quality control testing, ensuring your professional growth in a fast-paced and regulated setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Barrington James. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Barrington James before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Engagement Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Barrington James:Your cover letter is your chance to shine! Tell us why you want to work at Barrington James specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Barrington James!
How to prepare for a job interview at Barrington James
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
