At a Glance
- Tasks: Help customers plan their dream holidays and tailor travel packages to their needs.
- Company: Join Scotland’s largest independent travel company with a focus on innovation and growth.
- Benefits: Enjoy competitive pay, a supportive team environment, and opportunities for career advancement.
- Other info: Be part of a dynamic team that values dedication and offers excellent growth opportunities.
- Why this job: Turn your passion for travel into a rewarding career while making dreams come true.
- Qualifications: Strong skills in travel consulting, customer service, and effective communication are essential.
The predicted salary is between 40500 - 49500 £ per year.
Company Description
Barrhead Travel Group is Scotland’s largest independent travel company and one of the leading travel groups in the UK, with over 900 employees across 61 locations and several specialist websites.
Founded in 1975 in Barrhead, Glasgow, the company has grown through a strong focus on its people, proactive strategies, and a commitment to innovation in travel products and services.
Independent researchers recognize Barrhead Travel as one of the best-run and most financially secure travel businesses in Britain.
The company carries over 300,000 passengers a year and continues to expand its UK network, including new branches, franchise outlets, and a homeworking division.
Team members join a hands‑on, growth‑oriented environment where dedication and a can‑do attitude are valued and rewarded.
Role Description
This is a full-time, on-site Travel Consultant role based in Falkirk.
The Travel Consultant will support customers in planning and booking holidays, tailoring travel packages to individual needs and budgets, and providing expert advice on destinations, transportation, and accommodation options.
Day-to-day responsibilities include handling travel enquiries in person, by phone, and online, managing reservations and amendments, processing payments, and ensuring accurate documentation.
The role also involves promoting Barrhead Travel products, meeting sales and service targets, and maintaining up-to-date knowledge of travel trends, suppliers, and offers.
The successful candidate will collaborate with colleagues to deliver a high-quality customer experience and contribute to the branch’s overall performance.
Qualifications
- Candidates should possess strong skills in Travel Consulting and Travel Management, with the ability to design and coordinate complete travel itineraries.
- Candidates should possess practical experience in Travel Arrangements and Reservations, including booking flights, accommodations, packages, and ancillary services.
- Candidates should possess excellent Customer Service skills, with a focus on listening to client needs, providing clear information, and building long‑term relationships.
- Candidates should possess effective communication and interpersonal skills, with confidence in face‑to‑face, telephone, and digital interactions.
- Candidates should possess solid numerical and IT skills, including working with booking systems, CRM tools, and common office software.
- Prior experience in retail travel, tour operations, or a related customer‑facing role is highly beneficial.
- Knowledge of major tour operators, airline fare structures, and travel industry regulations is an advantage.
- A passion for travel, willingness to learn, and ability to work to sales and service targets in a team‑oriented environment are essential.
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Travel Consultant in Falkirk employer: Barrhead Travel Group
Barrhead Travel Group is an exceptional employer, offering a vibrant and supportive work culture that prioritises employee growth and development. As Scotland’s largest independent travel company, team members in Falkirk benefit from a hands-on environment where innovation is encouraged, and dedication is rewarded, making it an ideal place for those passionate about travel to thrive and build meaningful careers.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Consultant in Falkirk
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Barrhead Travel Group who are looking for fresh talent for roles like Travel Consultant.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Barrhead Travel Group and give you a leg up for your Travel Consultant application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Travel Consultant openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Travel Consultant in Falkirk
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Travel Consultant role at Barrhead Travel Group.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Travel Consultant position at Barrhead Travel Group.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Barrhead Travel Group.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Barrhead Travel Group's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Travel Consultant.
How to prepare for a job interview at Barrhead Travel Group
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Barrhead Travel Group.
