Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team as an Experienced Service Advisor, providing top-notch customer care and support.
- Company: Barretts BMW is a family-owned business with over 120 years of experience in luxury automotive service.
- Benefits: Enjoy 32 days of holiday, discounted services, and exciting staff events like the Barretts Summer Ball.
- Other info: Work 45 hours a week, Monday to Friday, with occasional Saturday shifts.
- Why this job: Be part of a prestigious brand, delivering exceptional service in a dynamic and supportive environment.
- Qualifications: Previous customer service experience in the motor industry and a Full Clean UK Driving Licence are essential.
The predicted salary is between 30000 - 42000 £ per year.
Social network you want to login/join with:
Experienced Service Advisor – Barretts BMW Canterbury
Barretts BMW have an opportunity for an Experienced Service Advisor to join our Aftersales Department in Canterbury, Kent.
You will be representing one of the motor industries most iconic brands at an exciting time as they lead the way in luxury and innovation.
The successful applicant will be able to extend an exceptional level of customer service and deliver a ‘Customer First’ experience. You must have excellent communication skills, be well organised and be able to remain calm under pressure.
Role of a Service Advisor:
- Providing care and updates to customers whilst their vehicles are in for service & repairs.
- Providing estimates, booking, and scheduling service/repair work.
- Ensure customers are fully informed of all available extras, accessories, and products.
- Be a main point of contact and offer support and guidance to customers when required.
- Be an ambassador for the Brand & its products.
- Utilising digital solutions such as the My BMW/My MINI App and the use of an iPad.
Requirements:
- Previous/current customer service experience within the motor industry.
- Strong verbal communication skills with the ability to work well with others.
- Excellent organisation and time management skills with the ability to work to deadlines.
- Upselling experience as well as being comfortable in a fast-paced environment.
- Able to maintain customer service levels whilst meeting deadlines.
- A Full Clean UK Driving Licence is essential.
You would be required to work a 45-hour week. Working hours would be 07:30 – 17:30 Monday to Friday with a 1-hour lunch break & a 1 in 5 pro rata on a Saturday, 8:00 -13:00.
Company Benefits:
- 32 days annual holiday (includes 8 bank holiday days)
- Welcome pack & company induction.
- Discounted servicing & parts across the Group
- Annual staff social events
- Barretts Summer Ball (held every 2 years)
- State of art working environment
- Paperless environment, including electronic clocking, write ups and resources.
About Barretts:
In 2022, Barretts celebrated its 120th anniversary, as a family-owned & operated business. Barretts is one of the few family businesses to have held the Jaguar and Land Rover franchises since their inception, providing a unique, personal, and first-class customer service across Kent. We pride ourselves on customer service, and with over 100 years of experience, we know the level of service customers expect to receive from a trusted family dealership. Barretts combine traditional values of the past, with the cars of today.
Closing date for applications: Thursday 7th August 2025.
However, once we have sufficient applicants, we withhold the right to close job vacancies early.
#J-18808-Ljbffr
Experienced Service Advisor employer: Barretts
Contact Detail:
Barretts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Service Advisor
✨Tip Number 1
Familiarise yourself with Barretts BMW and their values. Understanding their commitment to customer service and the luxury experience they offer will help you align your responses during any interviews or discussions.
✨Tip Number 2
Brush up on your knowledge of the My BMW/My MINI App and other digital solutions used in the industry. Being able to discuss these tools confidently can set you apart as a tech-savvy candidate who is ready to embrace innovation.
✨Tip Number 3
Prepare examples from your previous roles that showcase your customer service skills, especially in high-pressure situations. Highlighting your ability to remain calm and organised will demonstrate that you can handle the demands of the role.
✨Tip Number 4
Network with current or former employees of Barretts BMW if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.
We think you need these skills to ace Experienced Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, particularly within the motor industry. Emphasise your communication skills and any upselling experience to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a fast-paced environment. Mention specific examples of how you've provided exceptional service in previous roles.
Highlight Relevant Skills: In your application, clearly outline your organisational and time management skills. Provide examples of how you have successfully managed multiple tasks while maintaining high customer service levels.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Barretts
✨Showcase Your Customer Service Skills
As an Experienced Service Advisor, your ability to provide exceptional customer service is crucial. Prepare examples from your past experiences where you went above and beyond for customers, highlighting your communication skills and how you handled challenging situations.
✨Familiarise Yourself with the Brand
Research Barretts BMW and its values, especially their commitment to customer service and innovation. Being knowledgeable about the brand will help you demonstrate your enthusiasm and alignment with their mission during the interview.
✨Demonstrate Organisational Skills
Since the role requires excellent organisation and time management, be ready to discuss how you prioritise tasks and manage your time effectively. Consider sharing specific tools or methods you use to stay organised in a fast-paced environment.
✨Prepare for Upselling Scenarios
Upselling is a key part of the role, so think of examples where you've successfully upsold products or services in the past. Be prepared to discuss your approach and how you ensure customers feel informed and valued without feeling pressured.