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For Companies At a Glance
- Tasks: Provide exceptional service and support to motorcycle customers throughout their ownership journey.
- Company: Join Barretts of Canterbury, a family-owned dealership with over 120 years of trust.
- Benefits: Enjoy discounted servicing, annual events, and a supportive team environment.
- Why this job: Combine your passion for motorcycles with customer care in a dynamic role.
- Qualifications: Customer service experience and a full motorcycle licence are highly beneficial.
- Other info: Work in modern facilities with excellent career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Barretts of Canterbury - celebrating over 120 years as a trusted family-owned dealership - continues to grow with the launch of our dedicated BMW Motorrad operation. We are now seeking a passionate and customer-focused Motorrad Aftersales Advisor to join our team.
This exciting hybrid role combines both Service Advisor and Parts Advisor responsibilities, supporting our riders throughout their ownership journey.
About the Role
As a Motorrad Aftersales Advisor, you will be the first point of contact for our motorcycle customers, providing exceptional service, expert guidance, and aftersales support. Your responsibilities include:
- Managing service bookings and customer communication
- Advising customers on maintenance, repairs, and workshop requirements
- Handling parts enquiries, stock management and ordering
- Supporting the sale of rider equipment, accessories, and Motorrad lifestyle products
- Ensuring a seamless and premium customer experience in line with BMW Motorrad standards
You would be required to work a 45-hour week. Working hours would be 7:30-17:30 Monday to Friday with a 1-hour lunch break & a 1 in 5 pro rata on a Saturday, 08:00-13:00.
What We're Looking For
Ideal candidates will bring a combination of customer-facing experience and technical understanding:
- Customer service experience (automotive or motorcycle industry beneficial)
- Parts knowledge or previous experience in a parts advisory role
- Keyloop Drive experience (advantageous but not essential)
- Full motorcycle licence (highly beneficial)
- Strong communication skills, enthusiasm for motorcycling, and a proactive approach to customer care
Why Join Barretts?
- A welcoming, family-run environment
- Discounted servicing and parts across the group
- Annual staff events and Barretts Summer Ball (biennial)
- Modern, state-of-the-art facilities
- Cycle to Work scheme eligibility
- A supportive team committed to delivering outstanding customer service
How to Apply
If you share our passion for motorcycles and delivering outstanding customer care, we'd love to hear from you. Closing date for applications: 15th February 2026. However, once we have sufficient applications, we withhold the right to close job vacancies early.
Motorrad Aftersales Advisor in Canterbury employer: Barretts
Contact Detail:
Barretts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motorrad Aftersales Advisor in Canterbury
✨Tip Number 1
Get to know the company! Research Barretts of Canterbury and their BMW Motorrad operation. Understanding their values and culture will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local motorcycle events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and technical knowledge. Think about scenarios where you've gone above and beyond for a customer, especially in the automotive or motorcycle industry.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Barretts family and ready to dive into the world of motorcycles.
We think you need these skills to ace Motorrad Aftersales Advisor in Canterbury
Some tips for your application 🫡
Show Your Passion for Motorcycles: When writing your application, let your love for motorcycles shine through! Share any personal experiences or stories that highlight your enthusiasm for the biking world. We want to see that you're not just looking for a job, but that you genuinely care about the motorcycle community.
Tailor Your Application: Make sure to customise your CV and cover letter to match the role of Motorrad Aftersales Advisor. Highlight relevant customer service experience and any technical knowledge you have. We appreciate when candidates take the time to align their skills with what we're looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant to the role. We want to understand your qualifications and experiences without having to sift through unnecessary fluff!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive and tech-savvy, which we love!
How to prepare for a job interview at Barretts
✨Know Your Stuff
Make sure you brush up on your motorcycle knowledge, especially about BMW Motorrad. Familiarise yourself with common maintenance issues and parts that riders often need. This will show your passion for the industry and help you answer technical questions confidently.
✨Customer Service Focus
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This role is all about creating a premium experience, so showcasing your customer care skills is key.
✨Practice Your Communication Skills
Since strong communication is crucial for this role, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on how you explain technical information in an easy-to-understand way. This will help you feel more at ease during the actual interview.
✨Show Your Enthusiasm
Let your passion for motorcycling shine through during the interview. Share personal stories about your experiences with bikes, whether it's riding, repairing, or simply enjoying the culture. This genuine enthusiasm can set you apart from other candidates and demonstrate that you're a great fit for the team.
