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- Tasks: Welcome customers, manage calls, and handle admin tasks in a busy BMW dealership.
- Company: Join Barretts, a family-owned BMW retailer with over 120 years of experience in exceptional customer service.
- Benefits: Enjoy discounted servicing, annual social events, and a modern working environment.
- Why this job: Be part of a friendly team, gain valuable experience, and contribute to a trusted family business.
- Qualifications: Strong customer service skills, computer literacy, and ideally experience in a front-of-house role.
- Other info: Work Saturdays from 8:00am to 5:00pm, with potential for extra hours.
We are looking to recruit a weekend receptionist to join our busy BMW retailer in Canterbury. You will be responsible for welcoming both service and sales customers in a professional and friendly manner, operating the busy switchboard and undertaking general administration duties in line with the company and manufacturer guidelines.
The successful candidate will be confident, smart and efficient with strong customer service skills and an excellent telephone manner. Ideally you will already have experience of working in a busy front of house environment with a knowledge of switchboard systems. Due to the nature of this role, you will need to be computer literate, and you will need to be highly competent in MS Office.
Responsibilities include:
- Handling telephone enquiries with professionalism, establishing the customer's needs to ensure they are directed to the correct department/team member the first time.
- Review the receipt of sales enquiries through the lead management system and circulate evenly to Sales Executives.
- Providing refreshments and introducing the customer to the appropriate department or member of staff.
- To maintain the reception area in a clean and tidy manner at all times.
- Welcome pack & company induction.
- Discounted servicing & parts across the Group.
- Annual staff social events.
- Barretts Summer Ball (held every 2 years).
- State of art working environment.
Your standard hours of work will be 8:00am to 5.00pm on Saturdays, plus some Bank Holidays. There may also be the opportunity for you to work additional hours to cover annual leave, training, and other staff absences.
Company Benefits:
In 2022, Barretts celebrated its 120th anniversary, as a family-owned & operated business. Barretts is one of the few family businesses to have held the Jaguar and Land Rover franchises since their inception, providing a unique, personal, and first-class customer service across Kent. We pride ourselves on customer service, and with over 100 years of experience, we know the level of service customers expect to receive from a trusted family dealership. Barretts combine traditional values of the past, with the cars of today.
To apply, please submit your CV and covering letter to bmwrecruitment@barrettsgroup.co.uk detailing your relevant experience and why you would be a great fit for this position. Closing date for applications: Wednesday 4th June 2025. However, once we have sufficient applicants, we withhold the right to close job vacancies early.
Whatever your question or feedback we are here to help. So please feel free to contact us.
Weekend Receptionist employer: Barretts (Barretts of Canterbury Limited)
Contact Detail:
Barretts (Barretts of Canterbury Limited) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Receptionist
✨Tip Number 1
Familiarise yourself with Barretts BMW and their customer service ethos. Understanding their values and how they operate will help you align your approach during the interview, showcasing that you're a great fit for their team.
✨Tip Number 2
Practice your telephone skills before the interview. Since the role requires handling enquiries professionally, consider role-playing common scenarios with a friend to enhance your confidence and communication style.
✨Tip Number 3
Highlight any previous experience in busy front-of-house roles during your discussions. Share specific examples of how you've managed multiple tasks efficiently while maintaining excellent customer service.
✨Tip Number 4
Be prepared to discuss your computer literacy, especially with MS Office. You might be asked about your proficiency, so think of instances where you've used these tools effectively in past roles.
We think you need these skills to ace Weekend Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and front-of-house roles. Emphasise any experience with switchboard systems and your proficiency in MS Office.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your ability to handle telephone enquiries professionally and your experience in maintaining a tidy reception area.
Showcase Your Customer Service Skills: Provide examples in your application of how you've successfully managed customer interactions in previous roles. Highlight your friendly manner and efficiency, as these are key traits for the Weekend Receptionist position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Barretts (Barretts of Canterbury Limited)
✨Showcase Your Customer Service Skills
As a weekend receptionist, you'll be the first point of contact for customers. Make sure to highlight your previous experience in customer service and provide examples of how you've handled inquiries or resolved issues effectively.
✨Familiarise Yourself with Switchboard Systems
Since the role involves operating a busy switchboard, it's beneficial to demonstrate any prior experience you have with switchboard systems. If you haven't used one before, do some research on how they work and be ready to discuss your adaptability.
✨Prepare for Common Receptionist Scenarios
Think about typical situations you might encounter as a receptionist, such as handling multiple calls at once or managing customer expectations. Prepare responses that show your ability to stay calm and organised under pressure.
✨Dress Smartly and Professionally
First impressions matter, especially in a customer-facing role. Dress smartly to convey professionalism and confidence. This will not only make a good impression but also reflect the values of Barretts BMW Canterbury.
