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- Tasks: Provide exceptional customer service and manage vehicle service bookings.
- Company: Join Barretts BMW, a family-owned business with over 120 years of experience in luxury cars.
- Benefits: Enjoy 32 days holiday, discounted services, and annual staff events in a modern work environment.
- Why this job: Be part of an iconic brand, delivering a 'Customer First' experience in a supportive team culture.
- Qualifications: Previous customer service experience in the motor industry and a full clean UK driving licence required.
- Other info: Work 45 hours a week, Monday to Friday, with occasional Saturday shifts.
The predicted salary is between 25000 - 36000 £ per year.
Experienced Service Advisor – Barretts BMW Canterbury
Barretts BMW have an opportunity for an Experienced Service Advisor to join our Aftersales Department in Canterbury, Kent.
You will be representing one of the motor industries most iconic brands at an exciting time as they lead the way in luxury and innovation.
The successful applicant will be able to extend an exceptional level of customer service and deliver a ‘Customer First’ experience. You must have excellent communication skills, be well organised and be able to remain calm under pressure.
Role of a Service Advisor:
- Providing care and updates to customers whilst their vehicles are in for service & repairs.
- Providing estimates, booking, and scheduling service/repair work.
- Ensure customers are fully informed of all available extras, accessories, and products.
- Be a main point of contact and offer support and guidance to customers when required.
- Be an ambassador for the Brand & its products.
- Utilising digital solutions such as the My BMW/My MINI App and the use of an iPad.
Requirements:
- Previous/current customer service experience within the motor industry.
- Strong verbal communication skills with the ability to work well with others.
- Excellent organisation and time management skills with the ability to work to deadlines.
- Upselling experience as well as being comfortable in a fast-paced environment.
- Able to maintain customer service levels whilst meeting deadlines.
- A Full Clean UK Driving Licence is essential.
You would be required to work a 45-hour week. Working hours would be 07:30 – 17:30 Monday to Friday with a 1-hour lunch break & a 1 in 5 pro rata on a Saturday, 8:00 -13:00.
Company Benefits:
- 32 days annual holiday (includes 8 bank holiday days)
- Welcome pack & company induction.
- Discounted servicing & parts across the Group
- Annual staff social events
- Barretts Summer Ball (held every 2 years)
- State of art working environment
- Paperless environment, including electronic clocking, write ups and resources.
About Barretts:
In 2022, Barretts celebrated its 120th anniversary, as a family-owned & operated business. Barretts is one of the few family businesses to have held the Jaguar and Land Rover franchises since their inception, providing a unique, personal, and first-class customer service across Kent. We pride ourselves on customer service, and with over 100 years of experience, we know the level of service customers expect to receive from a trusted family dealership. Barretts combine traditional values of the past, with the cars of today.
Closing date for applications: Thursday 7th August 2025.
However, once we have sufficient applicants, we withhold the right to close job vacancies early.
Ref: BMW/MINI
Salary Up to £31,894
Closing Date 07/08/2025
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Reg Office: Broad Oak Road,Canterbury,Kent,CT2 7PQ
Reg. Company Number: 349070
VAT Reg. No. GB201032351
Barretts of Canterbury Limited (FRN 303895) is authorised and regulated by the Financial Conduct Authority. We are a credit broker and not a lender. We can introduce you to a limited number of lenders and their finance products. We are not an independent financial advisor. We will provide details of products available, but no advice or recommendation will be made. You must decide whether the finance product is right for you. We do not charge you a fee for our services. Whichever lender we introduce you to, we will typically receive commission from them, either a fixed fee or a fixed percentage of the amount you borrow.For your reassurance, all of the lenders we work with could pay commission at different rates, but the commission we receive does not influence the interest rate you will pay. Our aim is to secure finance for you at the lowest interest rate you are eligible for from our panel of lenders. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. Barretts of Canterbury Limited is authorised and regulated for General Insurance distribution purposes by the Financial Conduct Authority. You can check this by visiting www.fca.org.uk
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Experienced Service Advisor employer: Barretts (Barretts of Canterbury Limited)
Contact Detail:
Barretts (Barretts of Canterbury Limited) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Service Advisor
✨Tip Number 1
Familiarise yourself with Barretts BMW and their customer service ethos. Understanding their commitment to a 'Customer First' experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Brush up on your knowledge of the My BMW/My MINI App and other digital solutions they use. Being able to discuss how you can leverage these tools to enhance customer interactions will set you apart.
✨Tip Number 3
Prepare examples from your previous roles that showcase your ability to remain calm under pressure and provide exceptional customer service. Real-life scenarios can demonstrate your fit for the fast-paced environment.
✨Tip Number 4
Network with current or former employees of Barretts BMW if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Experienced Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, particularly in the motor industry. Emphasise your communication skills and ability to work under pressure, as these are key for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing exceptional customer service. Mention specific examples from your past experiences that demonstrate your ability to handle customer inquiries and upsell products effectively.
Showcase Your Organisational Skills: Since the role requires excellent organisation and time management, include examples of how you've successfully managed multiple tasks or deadlines in previous positions. This will show you can thrive in a fast-paced environment.
Research Barretts BMW: Familiarise yourself with Barretts BMW's values and history. Mentioning their commitment to customer service and family-owned business ethos in your application can help you stand out as a candidate who aligns with their brand.
How to prepare for a job interview at Barretts (Barretts of Canterbury Limited)
✨Showcase Your Customer Service Skills
As an Experienced Service Advisor, your ability to provide exceptional customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a customer, highlighting your communication skills and how you handled challenging situations.
✨Familiarise Yourself with the Brand
Research Barretts BMW and its values, as well as the products they offer. Being knowledgeable about the brand will not only impress your interviewers but also demonstrate your genuine interest in representing their iconic name.
✨Demonstrate Organisation and Time Management
Since the role requires excellent organisation and the ability to work under pressure, be ready to discuss how you manage your time effectively. Share specific strategies or tools you use to stay organised, especially in a fast-paced environment.
✨Prepare for Upselling Scenarios
Upselling is a key part of the role, so think of examples where you've successfully upsold products or services in the past. Be prepared to discuss your approach and how you ensure customers feel informed and valued during the process.
