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- Tasks: Handle inbound calls, assist with vehicle enquiries, and schedule service appointments.
- Company: Join Barretts Group, a family-owned business with over 120 years of experience.
- Benefits: Enjoy discounted servicing, annual social events, and a modern working environment.
- Why this job: Be part of a dynamic team and enhance customer experiences in the motor industry.
- Qualifications: Customer service experience is a plus, but training is provided for the right candidate.
- Other info: Work part-time with flexible hours and great career development opportunities.
The predicted salary is between 21587 - 21587 £ per year.
JLR Contact Centre Advisor (Part-time) – Barretts Group Contact Centre
We are looking for a skilled and customer-focused individual who has an interest in the motor industry to join our dynamic Contact Centre team. You will be responsible for handling inbound calls related to vehicle enquiries, assist clients in scheduling appointments and provide accurate and comprehensive information about our products, services and warranty coverage. This will include some outbound calling to notify clients of recalls, MOT due dates and following up on campaigns, in association with the Jaguar Land Rover Brands.
We are looking for someone who can collaborate politely and professionally with other departments to ensure timely and effective resolutions for our clients with an exceptional telephone manner. Previous customer service experience and/or Call Centre and Motor Trade experience would be an advantage, although training will be given to the right candidate.
Job Description
Inbound call handling: Answer incoming calls within 4 rings. Listen actively to customer inquiries and provide accurate information regarding vehicle aftersales services, warranty coverage, and related matters.
Customer engagement: Build rapport with customers, understand their needs, and provide exceptional customer service to enhance their experience.
Service scheduling: Assist customers in scheduling service appointments based on their needs and availabilities while coordinating with the service teams to ensure efficient allocation of appointments.
Issue resolution: Identify and address customer issues and concerns in a timely and efficient manner.
Customer contact: Emails / voice messages actioned promptly, within the hour.
Product knowledge: Stay updated on the company’s products and services to provide accurate information.
GDPR: Follow our GDPR and Data protection policies and guidelines.
CRM utilisation: Update and maintain customer information accurately in the customer relationship management system.
Collaboration: Maintain good working relationships with other departments such as Aftersales and Sales
Other admin duties or similar tasks may be required at the request of Management. Always bring any concerns to the attention of your line manager
This role requires working 4 full days 8:00am–17:30pm (excluding Thursday) with a 1-hour lunch break & Saturdays on a rota (1 in 4 or 5) 8:30am-13:00pm.
Company Benefits
- Welcome pack & company induction
- Discounted servicing & parts across the Group
- Annual staff social events
- Barretts Summer Ball (held every 2 years)
- State of art working environment
- Paperless environment, including electronic clocking, write ups and resources
About Barretts
In 2022, Barretts celebrated its 120th anniversary, as a family-owned & operated business. Barretts is one of the few family businesses to have held the Jaguar and Land Rover franchises since their inception, providing a unique, personal, and first-class customer service across Kent. We pride ourselves on customer service, and with over 100 years of experience, we know the level of service customers expect to receive from a trusted family dealership. Barretts combine traditional values of the past, with the cars of today.
We are an equal opportunities employer and welcome applications from all qualified candidates. To apply, please submit your CV and a covering letter detailing your relevant experience and why you would be a great fit for this position.
Closing date for applications Friday 24th October 2025.
Salary Up to £21,587
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Contact Centre Advisor employer: Barretts (Barretts of Canterbury Limited)
Contact Detail:
Barretts (Barretts of Canterbury Limited) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Barretts and the Jaguar Land Rover brands. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, try role-playing with a friend or family member. Focus on being friendly, clear, and professional – it’ll make a world of difference!
✨Tip Number 3
Show off your customer service experience! Think of specific examples from your past roles where you’ve gone above and beyond for a customer. This will demonstrate your ability to provide exceptional service, which is key for this position.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds!
We think you need these skills to ace Contact Centre Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills related to the motor industry. We want to see how you can bring your unique flair to our Contact Centre team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about the motor industry and how your previous experiences make you the perfect fit for this role. Keep it engaging and personal!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, demonstrate your excellent communication skills in your application. Use clear and concise language, and don’t forget to showcase your friendly tone!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Barretts (Barretts of Canterbury Limited)
✨Know Your Stuff
Make sure you brush up on your knowledge of Jaguar Land Rover products and services. Familiarise yourself with common vehicle enquiries and aftersales services so you can confidently answer questions during the interview.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This is crucial for a Contact Centre Advisor role. Show that you can listen carefully to questions and respond thoughtfully, just like you would with customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you resolved issues and built rapport with clients, as this will resonate well with the interviewers.
✨Be Professional and Polite
Remember, the way you communicate matters! Use a friendly tone and maintain professionalism throughout the interview. This reflects the telephone manner they’re looking for in a Contact Centre Advisor.
