At a Glance
- Tasks: Lead the client experience journey, ensuring top-notch service and support.
- Company: Join Barretts Jaguar Land Rover, a leader in automotive excellence.
- Benefits: Enjoy 32 days holiday, discounts, and industry-leading training.
- Other info: Dynamic team environment with exciting social events and career growth.
- Why this job: Make a real difference in client satisfaction and drive positive change.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Barretts Jaguar Land Rover offer an exciting opportunity for a Client Experience Manager to join our team in Canterbury, Kent. The role champions a customer‑first approach across the full client journey for Jaguar and Land Rover.
The Role
- You will be part of a client‑experience team ensuring concerns are handled promptly, professionally and with genuine care, while supporting continuous improvement across the business.
Client & Case Management
- Act as the key point of contact for clients, providing clear communication, reassurance and ownership of resolution.
- Handle and resolve client concerns with professionalism, empathy and a calm approach.
- Liaise with aftersales, sales and other departments to ensure timely and joined‑up outcomes.
- Proactively follow up with clients to gather feedback, answer queries and ensure a positive resolution.
- Ensure clients are given the opportunity for a manager‑led resolution where required.
Insight, Trend Analysis & Preventing Repeat Issues
- Analyse data from internal customer platforms to identify trends, recurring issues and root causes.
- Develop clear and practical recommendations to improve processes and reduce repeat concerns.
- Produce simple reporting updates for the leadership team, including themes, volumes, resolution times and outcomes.
- Champion a customer‑first culture, sharing insights and learnings to improve future outcomes.
- Support colleagues with best‑practice communication and guidance where required.
- Contribute to the development of client‑experience initiatives and service standards.
Requirements
- Proven experience in customer experience, service recovery or client‑facing role (automotive, hospitality, luxury retail or similar).
- Confident communicator, able to manage a range of client conversations and build rapport quickly.
- Highly organised with strong time‑management skills and the ability to meet deadlines.
- Calm, resilient and solution‑focused under pressure.
- Strong analytical mindset, comfortable using data to identify trends and recommend improvements.
- IT confident.
- Full UK driving licence preferred but not essential.
Company Benefits
- 32 days annual holiday (including 8 bank holiday days).
- Welcome pack and company induction.
- Discounted servicing and parts across the group.
- Industry‑leading manufacturer training including electrification.
- Annual staff social events.
- Barretts Summer Ball (held every 2 years).
- State‑of‑the‑art working environment.
- On‑site parking.
Client Experience Manager in Canterbury employer: Barretts (Barretts of Canterbury Limited)
Barretts Jaguar Land Rover in Canterbury is an exceptional employer, offering a vibrant work culture that prioritises client satisfaction and employee development. With generous benefits such as 32 days of annual leave, industry-leading training, and a supportive team environment, employees are empowered to grow their skills while contributing to a customer-first ethos. The state-of-the-art working environment and regular social events further enhance the experience, making it a rewarding place to build a career.
Contact Details:
Barretts (Barretts of Canterbury Limited) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Experience Manager in Canterbury
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those connected to Jaguar Land Rover. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to client experience. Think about how you would handle specific scenarios and be ready to share your past successes in customer service.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've used data to improve customer experiences in previous roles. This will demonstrate your fit for the Client Experience Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Client Experience Manager in Canterbury
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Experience Manager role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring a customer-first approach to our team!
Showcase Your Communication Skills:As a key point of contact for clients, it's essential to demonstrate your communication prowess. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've effectively managed client conversations in the past.
Highlight Your Analytical Mindset:Since the role involves analysing data to identify trends, make sure to mention any experience you have with data analysis or reporting. We love seeing candidates who can turn insights into actionable recommendations, so share those experiences!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Barretts (Barretts of Canterbury Limited)
✨Know the Client Experience Inside Out
Before your interview, dive deep into what a client experience manager does, especially in the automotive sector. Familiarise yourself with Jaguar Land Rover's customer-first approach and think about how you can embody that in your role.
✨Showcase Your Communication Skills
As a key point of contact for clients, your communication style is crucial. Prepare examples of how you've effectively managed client conversations in the past, especially in challenging situations. This will demonstrate your ability to build rapport and handle concerns with professionalism.
✨Be Data-Savvy
Since the role involves analysing data to identify trends, brush up on your analytical skills. Think of instances where you've used data to improve processes or resolve issues. Be ready to discuss how you can leverage data to enhance the client experience at Jaguar Land Rover.
✨Emphasise Your Problem-Solving Skills
The ability to remain calm and solution-focused under pressure is key. Prepare to share specific examples of how you've resolved client concerns in the past, highlighting your resilience and proactive follow-up strategies. This will show that you're ready to champion a customer-first culture.
