At a Glance
- Tasks: Provide exceptional customer service and support for vehicle servicing and repairs.
- Company: Join Barretts BMW/MINI, a family-owned business with over 120 years of experience.
- Benefits: Enjoy 32 days holiday, discounted services, and a state-of-the-art working environment.
- Other info: Dynamic role with opportunities for growth in a supportive team.
- Why this job: Be an ambassador for a luxury brand and make a real impact on customer experiences.
- Qualifications: Customer service experience preferred but not essential; full training provided.
The predicted salary is between 25000 - 30000 £ per year.
Barretts BMW/MINI have an opportunity for a Service Advisor to join our expanding Aftersales Department in Ashford, Kent. You will be representing one of the motor industry's most iconic brands at an exciting time as they lead the way in luxury and innovation. The successful applicant will be able to extend an exceptional level of customer service and deliver a 'Customer First' experience. You must have excellent communication skills, be well organised and be able to remain calm under pressure. Experience in the role is preferred but not essential as full training will be provided.
Role of a Service Advisor
- Providing care and updates to customers whilst their vehicles are in for service & repairs.
- Providing estimates, booking and scheduling service/repair work.
- Ensure customers are fully informed of all available extras, accessories, and products.
- Be a main point of contact and offer support and guidance to customers when required.
- Be an ambassador for the Brand & its products.
- Utilising digital solutions such as the My BMW/My MINI App and the use of an iPad.
Requirements
- Previous/current customer service experience within the motor industry.
- Strong verbal communication skills with the ability to work well with others.
- Excellent organisation and time management skills with the ability to work to deadlines.
- Upselling experience as well as being comfortable in a fast-paced environment.
- Able to maintain customer service levels whilst meeting deadlines.
- A Full Clean UK Driving Licence is essential.
You would be required to work a 45‑hour week. Working hours would be 07:30 – 17:30 Monday to Friday with a 1‑hour lunch break & a 1 in 5 pro rata on a Saturday, 8:00 – 13:00.
Company Benefits
- 32 days annual holiday (includes 8 bank holiday days)
- Discounted servicing & parts across the Group
- Barretts Summer Ball (held every 2 years)
- State of art working environment
- Paperless environment, including electronic clocking, write ups and resources.
About Barretts
In 2022, Barretts celebrated its 120th anniversary, as a family‑owned & operated business. Barretts is one of the few family businesses that have been trading in Canterbury since the turn of the last century, providing a unique, personal, and first‑class customer service across Kent. Barretts has evolved from selling cycle fittings in 1902 to acquiring & developing multiple leading vehicle franchises in the Canterbury & Ashford areas. We pride ourselves on customer service, and with over 100 years of experience, we know the level of service you expect to receive from a trusted family dealership. We are passionate about making the car buying process an enjoyable experience, with our team of professional staff that you can trust and rely on to guide you through seamlessly. Barretts combine traditional values of the past, with the cars of today. With pay plans that reward you and a management team that will support you throughout, it’s a great opportunity for an ambitious candidate.
Closing date for applications 18th June 2026
Service Advisor in Ashford employer: Barretts (Barretts of Canterbury Limited)
Barretts BMW/MINI is an exceptional employer located in Ashford, Kent, offering a vibrant work culture that prioritises customer service and employee development. With 32 days of annual holiday, a state-of-the-art working environment, and a commitment to training, Barretts provides a supportive atmosphere where employees can thrive and grow within the iconic motor industry. Join a family-owned business with over 120 years of experience, where your contributions are valued and rewarded.
Contact Details:
Barretts (Barretts of Canterbury Limited) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Ashford
✨Tip Number 1
Get to know the company inside out! Research Barretts BMW/MINI and understand their values, history, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to be a pro at talking to customers. Role-play with a friend or family member to get comfortable explaining services and handling questions. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks or deadlines in the past. Whether it's scheduling appointments or keeping track of customer requests, demonstrating your ability to stay organised will impress the hiring team.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and ready to embrace the digital solutions Barretts uses, like the My BMW/My MINI App.
We think you need these skills to ace Service Advisor in Ashford
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous customer service experience you have, especially in the motor industry. We want to see how you've gone above and beyond to provide a 'Customer First' experience!
Be Organised and Clear:Since the role requires excellent organisation and communication skills, ensure your application is well-structured and easy to read. We appreciate clarity, so keep it concise and to the point!
Demonstrate Your Passion for the Brand:As a Service Advisor, you'll be an ambassador for Barretts BMW/MINI. Share your enthusiasm for the brand and its products in your application. Let us know why you want to be part of our iconic team!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and get you started on this exciting journey with Barretts!
How to prepare for a job interview at Barretts (Barretts of Canterbury Limited)
✨Know the Brand Inside Out
Before your interview, take some time to research Barretts BMW/MINI and their values. Understand their commitment to customer service and innovation. This will not only impress your interviewers but also help you align your answers with the company's ethos.
✨Showcase Your Communication Skills
As a Service Advisor, excellent communication is key. During the interview, practice clear and confident speaking. Use examples from your past experiences where you've successfully communicated with customers or resolved issues, highlighting your ability to remain calm under pressure.
✨Demonstrate Organisational Skills
Being well-organised is crucial for this role. Prepare to discuss how you manage your time and tasks effectively. You might want to share specific strategies or tools you use to stay organised, especially in fast-paced environments.
✨Prepare for Upselling Scenarios
Since upselling is part of the job, think of examples where you've successfully upsold products or services in previous roles. Be ready to role-play a scenario during the interview where you can demonstrate your ability to inform customers about extras and accessories.
