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For Companies At a Glance
- Tasks: Provide top-notch IT support and ensure smooth site connectivity.
- Company: Leading UK housebuilder with a focus on innovation and stability.
- Benefits: Competitive salary, hybrid work model, and flexible working hours.
- Why this job: Join a dynamic team and make a real difference in IT services.
- Qualifications: Strong customer service skills and ITIL Foundation certification required.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading UK housebuilder is seeking a Technical Support Specialist to ensure IT services are stable and perform effectively. You will assist with site connectivity, handle customer escalations, and manage various mobile devices.
The ideal candidate will possess strong customer service skills, ITIL Foundation certification, and technical aptitude.
This role offers a competitive salary and includes a hybrid work model, allowing flexibility between office and remote work.
Hybrid IT Support & 2nd‑Line Applications Analyst in Thornton employer: Barratt Redrow
Contact Detail:
Barratt Redrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid IT Support & 2nd‑Line Applications Analyst in Thornton
✨Tip Number 1
Network like a pro! Reach out to current employees in similar roles on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since this role involves IT support and applications, we should be ready to tackle some practical scenarios or troubleshooting questions that might come our way.
✨Tip Number 3
Show off those customer service skills! During interviews, we need to share specific examples of how we've handled difficult situations or escalations in the past. This will demonstrate our ability to keep clients happy and resolve issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive tips and resources available there to help you stand out from the crowd.
We think you need these skills to ace Hybrid IT Support & 2nd‑Line Applications Analyst in Thornton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support and customer service. We want to see how your skills align with the role of a Technical Support Specialist, so don’t be shy about showcasing your ITIL Foundation certification!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this hybrid role. Share specific examples of how you've handled customer escalations or managed mobile devices in the past.
Show Off Your Technical Skills: In your application, make sure to mention any technical tools or systems you’re familiar with. We love candidates who can demonstrate their technical aptitude, especially when it comes to ensuring stable IT services.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Barratt Redrow
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to IT support and applications. Be prepared to discuss specific tools and technologies you've worked with, especially those relevant to the role. This will show that you're not just familiar with the basics but can handle the complexities of the job.
✨Show Off Your Customer Service Skills
Since this role involves handling customer escalations, be ready to share examples of how you've successfully resolved issues in the past. Highlight your communication skills and ability to empathise with users, as this is crucial for a Technical Support Specialist.
✨Familiarise Yourself with ITIL Principles
Having an ITIL Foundation certification is a plus, so make sure you understand the key concepts and how they apply to IT service management. You might be asked how you would implement these principles in real-world scenarios, so think of practical examples to discuss.
✨Prepare for Hybrid Work Questions
Since the role offers a hybrid work model, be ready to talk about how you manage your time and productivity when working remotely. Share any strategies you have for staying connected with your team and ensuring effective communication, as this will demonstrate your adaptability.
