Part Exchange Manager in Norwich

This broad field covers market research and land appraisal, developing promotional material, as well as telesales and face-to-face negotiation. The Sales team arranges visits, undertakes tours, prepares material, advises on features, agrees the sale and sees it through to completion. And then there’s the after sales service. If you’re a friendly, outgoing individual with a real customer focus, and you’re comfortable working in a challenging targets-driven culture, you’ll find plenty to keep you busy and developing.

Reporting to the Sales Director, you will manage all part exchange properties both on the buy in and sale on to our customers’ satisfaction, whilst endeavouring to make a profit on re-sales.

You will be expected to:

• Proactive management of the PX holding to ensure company targets are achieved.
• Follow Group policy and procedure to purchase and sell out of PX holding, providing the Sales Director with the appropriate evidence and detail for sign off.
• Effective management of third parties to achieve legal completion forecast.
• Frequent communication with Sales Director, progression and management team to update progress on buy in of PX properties in line completion forecast.
• Pro-active approach to obtaining any required documentation ie-Dof V, indemnity policies, Man Co. packs gas/safety certificates.
• Ensure effective management of customer expectations when visiting or communicating re potential offers.
• Instruct all relevant surveys and reports required in line with policy and procedure.
• Build effective working relationships with agents to drive performance on the sell out of PX properties.
• Ensure inspections are carried out in line with policy and procedure ensuring vacated properties are presented in excellent saleable condition.
• Arrange any remedial works needed on unsold properties, or any enhancement required to sell them and maintain them.
• Adhere to PX pricing policy when instructing price reductions to drive performance.
• Manage agents to drive interest on assisted selling scheme properties ensuring clear and proactive communication with the customer.
• Ensure correct AML documentation is obtained from agents and customers to comply with audit.
• A guardian of the customer, delivering an excellent customer journey throughout the buying process to legal completion and beyond.

To be successful in the role, we are looking for:

• Well organised.
• Excellent knowledge of local area and the legal buying process.
• Negotiation, influencing and ‘deal-making’ skills.
• Self-disciplined with good time management.
• Good inter-personal and communication skills and ability to deal with people from diverse backgrounds.
• Self-confident, decisive, problem solver and forward thinker.
• Customer centric approach.
• Ability to build relationships with ease.

Our Company and Benefits

We’ve been nationally recognised as a 5 star housebuilder since 2010 for supplying high-quality homes for all generations. That’s more than any other major housebuilder. It’s because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building. We have tailored opportunities for apprentices, graduates, experienced professionals and ex-Armed Forces personnel to come and help us stay one step ahead, and build the homes that Britain needs.

Barratt adopts a hybrid way of working which assumes that where roles allow, our office-based colleagues divide their time between working in the office, on our construction sites and sales offices, and working from home, as the role dictates. We recognise the many benefits that an effective hybrid working culture brings to both the Company and our colleagues.

We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, age, sexuality, disability, background or any other characteristic, can progress and be proud to work for us.

As part of working for Barratt Redrow PLC and specifically for this role we offer:

• Competitive Salary.
• Competitive Bonus Scheme.
• Private Medical Cover - Single Cover.
• Company Car or Cash Allowance.
• Annual Medical Health Assessment.
• 26 days’ holiday (increase by 1 day for every 3 years’ continuous service up to 29 days).
• Choice of Flexible Benefits.
• Enhanced Family Friendly Policies.

Today’s housebuilding professional need tomorrow’s benefits, so they’re ready for whatever the future brings. When you join Barratt, you get the kind of support you would expect from a business built for a modern working world.

Private medical cover: Private healthcare support is available for timely access to a virtual GP, for diagnosis, treatment and more — including physio and talking therapies. You can even add family members.

Pension: First-class pension schemes with the option of up to 10% employer contributions.

Annual Health Assessment: All colleagues are able to access a fully funded annual health assessment, helping you to proactively manage your health and wellbeing.

Financial Benefits: As well as a competitive salary, we offer many ways to make life more affordable – from access to employee loans and savings accounts, to house purchase discounts.

Lifestyle Benefits: Cycle to Work scheme, reduced hotel rate, discounts at major retailers… These make a massive difference to the quality of your lifestyle.

So much more… From death in service, paid volunteer and study leave, enhanced family friendly policies (including our Parents and Carers leave) to a share buying scheme, we have an incredible range of additional benefits.