At a Glance
- Tasks: Provide top-notch customer service and resolve home defects with a friendly approach.
- Company: Join a nationally recognised 5-star housebuilder with a commitment to quality.
- Benefits: Enjoy competitive salary, private medical cover, and flexible working arrangements.
- Other info: Great career growth opportunities and inclusive policies for all backgrounds.
- Why this job: Make a real difference in customers' lives while working in a dynamic environment.
- Qualifications: Construction knowledge and excellent interpersonal skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Customer Care team ensures home buyers receive the best care following their home buying experience. In this customer‑facing role you will provide a high level of service, answering questions, providing practical help and ensuring homes meet the highest standards. Construction or building experience, especially in trades such as painting, decorating, carpentry or joinery, is preferred.
You will report to the Customer Care Operations Manager or Customer Care Manager and will:
- Take instruction from Customer Care Co‑ordinators/Administrators, ensuring all customer appointments are attended on time and any required materials are sourced before the appointment.
- Resolve defects promptly to a high standard and obtain customer sign‑off after works are completed.
- Complete all required paperwork (timesheets, mileage forms, SHE forms, invoices) and submit them to the Divisional offices on the last day of each month.
- Carry out inspections of reported defects as required and produce a full report with photographs for the Co‑ordinator/Administrator.
- Report any repetitive defects on active and non‑active sites to the Customer Care Manager/Executive for discussion with the Commercial/Technical Director.
Qualifications
- Comprehensive knowledge of construction and ability to problem‑solve defects, ideally with a background in the trades (painting, decorating, carpentry, joinery).
- Excellent interpersonal skills; ability to engage with customers in a friendly, professional manner and deliver high service standards.
Benefits
- Competitive salary and bonus scheme.
- Private medical cover – single cover with virtual GP, physio, talking therapies and family member add‑ons.
- Private pension scheme with employer contributions up to 10%.
- Annual health assessment – fully funded.
- Flexible benefits and family‑friendly policies (including parents & carers leave, enhanced family friendly policies).
- 12‑29 days holiday (26 days + 1 per 3 years of continuous service up to 29 days).
- Hybrid working arrangement – mix of office, site and remote work as role allows.
- Employee loans and savings, house purchase discounts, cycle‑to‑work scheme, reduced hotel rates, retailer discounts.
- Share‑buying scheme, paid volunteer time, study leave, death in service benefits.
We are a nationally recognised 5‑star housebuilder, committed to quality, hybrid work culture and inclusive opportunities for apprentices, graduates, experienced professionals and ex‑armed forces personnel.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Technician in Norwich
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Barratt Redrow, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Customer Care Technician at Barratt Redrow.
We think you need these skills to ace Customer Care Technician in Norwich
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Barratt Redrow
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
