Customer Care Co-ordinator

Join to apply for the Customer Care Co-ordinator role at Barratt London 1 week ago Be among the first 25 applicants What you\’ll be doing? The Customer Care team ensures home buyers receive the highest quality care following their home purchase. In this customer-facing role, you\’ll ensure homes meet high standards by providing answers and practical help. Construction or building experience is preferred, but a passion for quality and professionalism is most important. Reporting to the Head of Customer Care or Customer Care Office Manager, you\’ll support managing all customer-related issues to resolution, liaising with internal and external customers, and coordinating departmental administration for efficiency. You Will Be Expected To Ensure compliance with SHE policies, prioritizing team safety. Adhere to Barratt Redrow Customer Care policies, handling issues professionally and promptly. Handle all contacts courteously and record issues accurately in the IT system. Coordinate coverage for telephone support throughout the day. Arrange inspections for remedial enquiries and warranty issues. Liaise with Site Management, Technicians, and Sub-contractors to complete remedial works efficiently and in line with warranties and SLAs. Communicate defect resolutions to the Head of Customer Care and manage performance issues. Use IT systems to manage defect resolution and report on performance. Coordinate with Commercial/Buying to order materials and manage contra-charges. Address customer inquiries professionally across departments. Provide administrative support, including correspondence, filing, and reporting. Attend internal meetings representing the department and advocating for customer interests. Conduct post-completion satisfaction calls and manage legacy complaints. Ensure subcontractors and suppliers adhere to SLAs and utilize contra-charge processes. Update and distribute weekly reports. Promote company values and policies. Perform other duties as required. Seniority level Entry level Employment type Full-time Job function Other Industries Construction #J-18808-Ljbffr