At a Glance
- Tasks: Provide top-notch customer care and resolve home defects with a friendly approach.
- Company: Join a 5-star housebuilder committed to quality and customer satisfaction.
- Benefits: Enjoy competitive bonuses, private medical cover, and generous holiday allowances.
- Other info: Embrace a hybrid working culture with opportunities for growth and inclusivity.
- Why this job: Make a real difference in people's lives by ensuring their homes are perfect.
- Qualifications: Construction knowledge and excellent interpersonal skills are essential.
The predicted salary is between 23850 - 29150 £ per year.
The Customer Care team ensures home buyers receive the very best care following their home buying experience. Being in a customer-facing role with us is different from most businesses. Our customers expect their homes to be of the highest standard, and you’ll ensure they are by being on hand with answers and practical help. We ideally look for construction or building experience, but more importantly, we seek your passion for quality and professionalism.
Reporting to the Customer Care Operations Manager or Customer Care Manager, you will be the face of Customer Care within our customers' homes, providing a high level of customer care, being punctual for appointments, and providing effective solutions to customer problems. You will be expected to:
- Take instruction from Customer Care Co-ordinators/Administrators, ensuring all customer appointments are attended on time and any materials required are sourced prior to the appointment.
- Resolve defects in a speedy manner, to a high standard, ensuring all works completed are signed by the customer.
- Complete all required paperwork (timesheets) for submission to the Divisional offices, facilitating accurate record keeping.
- Carry out inspections of reported defects as required and issue a full report with photographs to the Customer Care Co-ordinator/Administrator.
- Complete mileage forms, SHE forms, invoices forms and submit on the last day of the month.
- Report any repetitive defects on active and non-active sites to the Customer Care Manager/Executive to discuss with the Commercial/Technical Director.
To be successful in the role, we are looking for:
- Comprehensive knowledge of construction and ability to problem-solve with defects, likely to come from a background in the trades e.g. Painting, Decorating, Carpentry and Joinery.
- Excellent interpersonal skills and ability to deal with customers in a friendly and professional manner, exhibiting high service standards to ensure customer expectations are met.
We’ve been nationally recognised as a 5-star housebuilder since 2010 for supplying high-quality homes for all generations. It’s because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building.
Barratt adopts a hybrid way of working which assumes that where roles allow, our office-based colleagues divide their time between working in the office, on our construction sites and sales offices, and working from home, as the role dictates. We recognise the many benefits that an effective hybrid working culture brings to both the Company and our colleagues.
As part of working for Barratt Redrow PLC and specifically for this role, we offer:
- Competitive Bonus Scheme
- Private Medical Cover - Single Cover
- 26 days’ holiday (increased by 1 day for every 3 years’ continuous service up to 29 days)
- Private healthcare support available for timely access to a virtual GP, for diagnosis, treatment and more — including physio and talking therapies.
- Pension with first-class schemes and the option of up to 10% employer contributions.
- Annual Health Assessment for proactive health management.
- Access to employee loans and savings accounts, house purchase discounts, Cycle to Work scheme, reduced hotel rates, and discounts at major retailers.
- Additional benefits including death in service, paid volunteer and study leave, enhanced family-friendly policies, and a share buying scheme.
About Anglia: Our dual-branded Barratt Redrow divisions combine the best of our Barratt Homes and Redrow brands, providing award-winning quality and innovative design. We’ve been awarded the maximum 5 Stars from the Home Builders Federation since 2009, making us the only major national housebuilder to achieve this.
We know that a diverse team is better for our customers, makes us a more attractive employer, and results in a stronger, more sustainable business. That’s why we're committed to developing our inclusive culture.
We’re building a sustainable tomorrow, one house and one community at a time. Our commitment to our customers is rooted in every decision and day-to-day action we take.
Customer Care Technician in Thurston employer: Barratt Developments plc
At Barratt, we pride ourselves on being a 5-star housebuilder, offering a dynamic work environment where Electricians can thrive. With a strong commitment to employee wellbeing, we provide comprehensive benefits including private medical insurance, a robust pension scheme, and tailored growth opportunities for all levels of experience. Our inclusive culture fosters collaboration and innovation, ensuring that every team member feels valued and empowered to contribute to building quality homes across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Technician in Thurston
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Barratt Developments plc, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Customer Care Technician at Barratt Developments plc.
We think you need these skills to ace Customer Care Technician in Thurston
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Barratt Developments plc
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
