Sales Progressor in Tamworth

The Sales & Marketing team look after our customers and help them through one of the most important parts of their lives; finding and buying a new home.

We pride ourselves on putting customers first, and sales and marketing are a key part in making that vision a reality.

Our Sales & Marketing teams, both locally and nationally, work together to make sure we’re showing people the perfect home for them.

There’s a wide variety of roles that include building and maintaining websites, running marketing campaigns, answering customers’ questions, being on hand to guide and support them through the purchase and personalisation of their brand new home; and of course making sure they’re happy after they’ve bought.

Some of the team work on-site in sales and marketing showrooms, and others support from the office but at its core the team are here to make sure customers are getting what they need from us and finding the perfect home.

Reporting to the Sales Director, Senior Sales Manager or Sales Manager, you willcontribute to the overall success of the Sales Department by ensuring sales are progressed to exchange and legal completion in line with the Division’s budget and forecast.

Complete all necessary administration in line with policy and procedures (e. g.

NHQC etc).

You will be expected to

• Process reservations and support sales teams in achieving exchanges and completions in line with completion forecast Proactively communicate to Sales Director/ Managers details of problem plots or where assistance is required to achieve completions target on a daily/weekly basis.
• Effectively manage overdue contracts and exchanges to minimise risk.
• Proactively communicate any potential risks to Sales management teams to overcome potential cancellations.
• Highlight any trends associated with cancellation rates.
• Attend all necessary meetings in line with policy and procedures (e. g. Sales/Build).
• Compile all necessary reports in line with the business requirements and policy and procedures (e. g. down-valuations)
• Build effective relationships with third parties including solicitors, NHMAs, managing agents, housing associations etc to deliver against completion forecast.
• A guardian of the customer, communicating frequently with clarity and managing customer expectations effectively in line with policy.
• Check accuracy of all reservation documentation, ensuring all information is compliant with policy and procedures (NHQC, AML etc).
• Adopt and compliance of all sales related IT systems to drive performance, compliance and provide insight to improve the customer journey.
• Ensure all administrative duties are carried out in line with policy and procedure to achieve compliance.
• Ensure all legal documentation (e. g. contracts, leases etc) are signed and executed without delay, and in line with the Delegation of Authority.
• Liaise with all key stakeholders across the business (e. g. Technical, Construction, Finance etc) to ensure all legal enquiries are responded immediately and accurately.
• Assist with legal site set-up of new developments, co-ordinating between Technical, solicitors and sales to ensure accurate information is available and full compliance with NHQC.
• Support ad hoc enquiries from solicitors and Customer Care teams.

To be successful in the role, we are looking for

• Intermediate level of proficiency on any Sales related IT systems, Legal and/or Estate Agency background but not essential.
• Professional and pleasant manner in dealing with internal and external customers.
• Able to work autonomously or part of a team.
• Strong attention to detail
• Is able to adapt to change and proactive in managing their own workload.
• Tenacious in their pursuit to overcome challenges.
• Ability to build trusted working relationships
• I s able to continually prioritise workload.

We’ve been nationally recognised as a 5 star housebuildersince 2010 for supplying high-quality homes for all generations.

That’s more than any other major housebuilder.

It’s because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first.

We want the best people in the industry to help us shape the future of building.

We have tailored opportunities for apprentices, graduates, experienced professionals and ex-Armed Forces personnel to come and help us stay one step ahead, and build the homes that Britain needs.

Barrattadopts a hybrid way of working which assumes that where roles allow, our office-based colleagues divide their time between working in the office, on ourconstructionsites andsalesoffices, and working from home, as the role dictates.

We recognise the many benefits that an effective hybrid working culture brings to both the Company and our colleagues.

We are building an organisation where anyone with drive and talent can pursue the career they want.

We are building a culture where anyone, regardless of gender, race, age, sexuality, disability, background or any other characteristic, can progress and be proud to work for us.

• As part of working for Barratt Redrow PLC and specifically for this role we offer:
• Competitive Bonus Scheme
• Private Medical Cover - Single Cover
• 26 days’ holiday (increase by 1 day for every 3 years’ continuous service up to 29 days)

Today’s housebuilding professional need tomorrow’s benefits, so they’re ready for whatever the future brings.

When you join Barratt, you get the kind of support you would expect from a business built for a modern working world.

Private medical cover

Private healthcare support is available for timely access to a virtual GP, for diagnosis, treatment and more — including physio and talking therapies.

You can even add family members.

Pension

First-class pension schemes with the option of up to 10% employer contributions.

Annual Health Assessment

All colleagues are able to access a fully funded annual health assessment, helping you to proactively manage your health and wellbeing.

As well as a competitive salary, we offer many ways to make life more affordable – from access to employee loans and savings accounts, to house purchase discounts.

Cycle to Work scheme, reduced hotel rate, discounts at major retailers… These make a massive difference to the quality of your lifestyle.

So much more…

From death in service, paid volunteer and study leave, enhanced family friendly policies (including our Parents and Carers leave) to a share buying scheme, we have an incredible range of additional benefits.

About Redrow Midlands

Our Redrow divisions have earned a unique reputation for building award-winning homes and thriving communities over the last 50 years.

With a focus on quality and sustainability, they create places our customers aspire to live in.

Catering for customers looking for a premium home with timeless exteriors and open plan living, we provide award winning quality and innovative design.

That’s why we’ve been awarded the maximum 5 Stars from the Home Builders Federation since 2009, making us the only major national housebuilder to achieve this.

Where you’ll be
working

Here is where you'll be based, whether that's an office or one of our sites.

Putting diversity and inclusion front and centre

We know that a diverse team is better for our customers, makes us a more attractive employer and results in a stronger, more sustainable business.

Which is why we're so committed to developing our inclusive culture.

Thinking ahead to leave a better world behind

We’re building a sustainable tomorrow, one house and one community at a time. Our commitment to our customers is rooted in every decision and day-to-day action we take.

See how our colleagues are building tomorrow together.

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