Customer Care Technician in Southampton

The Customer Care team ensures home buyers receive the very best care following their home buying experience. Being in a customer-facing role with us is different from most businesses. Our customers expect their homes to be of the highest standard, and you’ll make sure they are by being on hand with answers and practical help. We ideally look for construction or building experience, but more importantly, we seek your passion for quality and professionalism.

Reporting to the Customer Care Operations Manager or Customer Care Manager, you will be the face of Customer Care within our customers' homes, providing a high level of customer care, being punctual for appointments, and providing effective solutions to customer problems. You will be expected to:

• Take instruction from Customer Care Co-ordinators/Administrators, ensuring all customer appointments are attended on time and any materials required are sourced prior to the appointment.
• Resolve defects in a speedy manner, to a high standard, and ensure all works completed are signed by the customer.
• Complete all required paperwork (timesheets) for submission to the Divisional offices, facilitating accurate record keeping.
• Carry out inspections of reported defects as and when required and issue a full report with photographs to the Customer Care Co-ordinator/Administrator.
• Complete mileage forms, SHE forms, invoices forms and submit on the last day of the month.
• Report any repetitive defects on active and non-active sites to the Customer Care Manager/Executive to discuss with the Commercial/Technical Director.

To be successful in the role, we are looking for:

• Comprehensive knowledge of construction and ability to problem-solve with defects, likely to come from a background in the trades e.g. Painting, Decorating, Carpentry and Joinery.
• Excellent interpersonal skills and ability to deal with customers in a friendly and professional manner, exhibiting high service standards to ensure customer expectations are met.

We’ve been nationally recognised as a 5-star housebuilder since 2010 for supplying high-quality homes for all generations. It’s because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building.

Barratt adopts a hybrid way of working which assumes that where roles allow, our office-based colleagues divide their time between working in the office, on our construction sites and sales offices, and working from home, as the role dictates. We recognise the many benefits that an effective hybrid working culture brings to both the Company and our colleagues.

As part of working for Barratt Redrow PLC and specifically for this role, we offer:

• Competitive Bonus Scheme
• Private Medical Cover - Single Cover
• 26 days’ holiday (increasing by 1 day for every 3 years’ continuous service up to 29 days)

Private healthcare support is available for timely access to a virtual GP, for diagnosis, treatment and more — including physio and talking therapies. You can even add family members.

First-class pension schemes with the option of up to 10% employer contributions.

All colleagues are able to access a fully funded annual health assessment, helping you to proactively manage your health and wellbeing.

We offer many ways to make life more affordable – from access to employee loans and savings accounts, to house purchase discounts. Cycle to Work scheme, reduced hotel rate, discounts at major retailers… These make a massive difference to the quality of your lifestyle.

From death in service, paid volunteer and study leave, enhanced family-friendly policies (including our Parents and Carers leave) to a share buying scheme, we have an incredible range of additional benefits.

Our dual-branded Barratt Redrow divisions combine the best of our Barratt Homes and Redrow brands. Whether it is homes focused on first-time buyers or those aimed towards customers taking the next step in their homeownership journey, we provide award-winning quality and innovative design.

We know that a diverse team is better for our customers, makes us a more attractive employer and results in a stronger, more sustainable business. That’s why we’re so committed to developing our inclusive culture.

We’re building a sustainable tomorrow, one house and one community at a time. Our commitment to our customers is rooted in every decision and day-to-day action we take.