Sales Manager

The Sales & Marketing team look after our customers and help them through one of the most important parts of their lives; finding and buying a new home. We pride ourselves on putting customers first, and sales and marketing are a key part in making that vision a reality. Our Sales & Marketing teams, both locally and nationally, work together to make sure we’re showing people the perfect home for them. Some of the team work on‑site in sales and marketing showrooms, and others support from the office but at its core the team are here to make sure customers are getting what they need from us and finding the perfect home.

Reporting to the Senior Sales Manager or the Sales Director, you will contribute to the overall success of the business by driving a strong sales performance through effective management of the Sales Adviser team on their developments. Key target areas for this role include sales rates, legal completions, customer care, average selling price, sales selling overheads, client extras.

You will be expected to:

• Proactive approach to coaching and development of team including managing underperformance, training and succession planning.
• Follow sales methodology, ensuring mystery shop scores are above benchmark required.
• Ensure compliance and adoption of policy and procedure such as AML, NHQC, incentive policy etc.
• Support adoption and compliance of all sales‑related IT systems to drive performance, compliance and provide insight to improve the customer journey.
• Proactively manage health and safety ensuring frequent reporting and monitoring is completed.
• Effectively manage staffing plans, rotas, annual leave, sickness and recruitment in line with policy and in liaison with Senior Sales Manager.
• Act as a guardian of the customer, ensuring the team delivers an excellent customer journey and an escalation point when required. Ensure compliance of the QA inspection forms.
• Attend weekly, monthly and quarterly meetings in line with policy such as sales build etc.
• Coordinate and deliver sales meetings to upskill, inform and develop sales team.
• Make effective commercial decisions to ensure volume versus value balance is met to drive performance.
• Oversee the implementation and launch of new sites in line with policy and procedure – including sales office, internal and external showhome presentation coordinating marketing input as appropriate including coming‑soon lead management of database. Provide input and collaborate with the marketing team to ensure an effective marketing strategy for developments.
• Collaborate with cross‑departmental disciplines to ensure excellent customer journey.
• Complete market research and competitor analysis in line with company policy and procedure – appropriate reporting to the Sales Director on all aspects of sales/legal completions.
• Deliver and maintain excellent sales complex presentation standards in line with company policy and procedure.
• Oversee sales progression for the developments collaborating with the progression coordinators and take a proactive approach to problem solving.

To be successful in the role, we are looking for:

• A motivational team‑leader focused on managing, coaching and developing their team to achieve their full potential.
• Demonstrates role‑model behaviours, with excellent knowledge of process and systems to support the team.
• Experience of sales delivery in a service environment, either in a similar role or as a high‑performing Sales Adviser.
• Experience of cost control and planning, prioritising and organising work to meet targets.
• A lateral and innovative thinker, an original problem‑solver.
• Specialist knowledge of Sales/Marketing techniques, research and analysis.
• Demonstrates great attention to detail.
• Self‑disciplined, with excellent time‑management skills, and flexible in order to achieve results.
• Good interpersonal and communication skills and ability to deal with people from diverse backgrounds.
• Self‑confident, decisive, resilient and able to thrive under pressure in a fast‑moving environment.
• Flexibility with working pattern and mobility across the Division; must be able to work weekends and bank holidays.
• IT literate, excellent written and verbal communication skills.

Benefits and working conditions:

• Competitive Bonus Scheme
• Private Medical Cover – Single Cover
• Annual Medical Health Assessment
• 26 days’ holiday (increase by 1 day for every 3 years of continuous service up to 29 days)
• Hybrid way of working – where roles allow, office‑based colleagues divide time between the office, construction sites, sales offices and working from home.
• Employee loans, savings accounts and house purchase discounts.
• Cycle to Work scheme, reduced hotel rates and discounts at major retailers.
• Parents and Carers leave, shared ownership scheme, volunteer leave and study leave.

Private Medical Cover

Private healthcare support is available for timely access to a virtual GP, for diagnosis, treatment and more — including physio and talking therapies. You can even add family members.

Pension

First‑class pension schemes with the option of up to 10% employer contributions.

Annual Health Assessment

All colleagues are able to access a fully funded annual health assessment, helping you to proactively manage your health and wellbeing.

Bringing diversity and inclusion to the forefront

We define a culture where diversity in gender, race, age, sexuality, disability and background is welcomed and supported.

Work location

Work may be based at an office or one of our sites across the division.