Sales Development Co-ordinator

The Sales & Marketing team look after our customers and help them through one of the most important parts of their lives; finding and buying a new home. We pride ourselves on putting customers first, and sales and marketing are a key part in making that vision a reality. Our Sales & Marketing teams, both locally and nationally, work together to make sure we’re showing people the perfect home for them. Reporting to the Sales Manager, you will deliver high standards of service and provide support to the sales operation, achieving optimum selling prices whilst maintaining company standards.

Responsibilities

• Look after all prospective/existing purchasers in a welcoming, professional and efficient manner, delivering exceptional customer service.
• Provide expertise in the Company’s house types, specs, extras and procedures.
• Match all Group schemes available to secure the maximum possible sales, ensuring that all customers are qualified.
• Ensure that all paperwork and site administration is up to date and required reports are completed within deadlines.
• Apply a working knowledge of all legal requirements (Consumer Protection from Unfair Trading (2008), CML, H&S, Data Protection Act and Consumer Code).
• Develop and maintain close and effective working relationships with all relevant internal colleagues and external contacts, in particular the Sales Manager, Sales Adviser, and Site Management team.
• Effectively maintain the CRM database, i-Sales as directed by your Sales Manager.
• Take responsibility for maintaining the presentation of show homes, completed product and the sales office to the agreed standard, and ensure that adequate on‑site and off‑site signage is maintained.
• Contribute to PR / marketing proposals to Sales Adviser.
• Conduct local and market research, and competitor analysis in line with OFT guidelines to demonstrate excellent knowledge of the local area, amenities and current market.
• Attend regular training and development as identified by the Sales Management team.
• Process credit and debit card transactions or use of card data in compliance with the Payment Card Industry Data Security Standard (PCI DSS).
• Undertake appropriate training on PCI DSS at induction and then ongoing as required or stated by the business.

Qualifications

• Experience of working in a service environment, for example retail, hospitality, banking, housebuilding or estate agency.
• Commercially astute with a good understanding of the market and competitors.
• Understanding and acting upon customer needs to maintain company reputation.
• Thrives on challenge, resilient and driven to achieve personal and organisational targets.
• Able to remain calm and controlled under pressure.
• Keeps up to date with new thinking including legislation, economic conditions and technology.
• Communicates and negotiates persuasively – capable of influencing others assertively, building rapport with customers.
• Embraces change and explores new ways of working to help the continuous growth of the sales operation.
• Encourages and supports people in the team, sharing knowledge and best practice.
• Able to build relationships across functions, internally and externally.
• Flexibility with hours, particularly with regard to weekends and bank holidays.

Benefits

• Competitive bonus scheme.
• Private medical cover – single cover.
• 26 days’ holiday (increases by 1 day for every 3 years of continuous service up to 29 days).
• Private healthcare support with access to a virtual GP, physio and talking therapies.
• First‑class pension scheme with up to 10% employer contributions.
• Fully funded annual health assessment.
• Employee loans, savings accounts and house purchase discounts.
• Cycle to Work scheme, reduced hotel rate, discounts at major retailers.
• Additional leave options, family‑friendly policies (including Parents and Carers leave) and share‑buying scheme.

We are an equal opportunities employer. We welcome applications from all backgrounds and are committed to creating an inclusive workforce.