At a Glance
- Tasks: Support the Customer Care Manager with admin tasks and ensure smooth communication.
- Company: Join a 5-star housebuilder known for quality homes and customer focus since 2010.
- Benefits: Enjoy competitive bonuses, private medical cover, and 26 days holiday plus more perks.
- Other info: Hybrid working model available, promoting work-life balance and flexibility.
- Why this job: Be part of a dynamic team that values diversity and offers growth opportunities.
- Qualifications: Experience in admin roles, strong MS Office skills, and excellent communication abilities required.
The predicted salary is between 24000 - 36000 € per year.
Overview
The Customer Care team makes sure home buyers receive the very best care following their home buying experience. This is a customer-facing role where clients expect high standards of quality. You’ll provide answers and practical help, with a focus on quality and professionalism. Reporting to the Customer Care Manager, you will support them in fulfilling responsibilities and contribute to the overall success of the business through efficient administrative support.
Responsibilities
- Work closely with the Customer Care Manager to ensure relevant administrative tasks are dealt with efficiently
- Perform general departmental administration tasks as required to meet the needs of the department
- Manage and maintain relevant filing systems and databases
- Liaise with internal and external customers/contacts to ensure a smooth flow of information and work between the department, Head Office and other internal/external departments
- Monitor costs incurred by the department
- Ensure effective processing of documents through Company systems within set time frames
- Provide other appropriate ad hoc duties and administrative support within the Division as required
Qualifications and Skills
- Experience in an administration/secretarial role
- Intermediate to advanced proficiency in MS Office and strong written English
- Ability to generate professional correspondence unaided
- Self-disciplined with good time management and ability to manage multiple priorities
- Ability to multi-task and work efficiently and accurately under pressure
- Team player with a professional and pleasant manner in dealings with internal and external customers
- Excellent telephone skills
Benefits and Working Arrangements
- Competitive Bonus Scheme
- Private Medical Cover – Single
- 26 days’ holiday (increase by 1 day for every 3 years’ continuous service up to 29 days)
Company Information and Opportunities
We’ve been nationally recognised as a 5-star housebuilder since 2010 for delivering high-quality homes. We combine the brightest minds, the latest technology, and a commitment to putting customers first. We offer tailored opportunities for apprentices, graduates, experienced professionals and ex-Armed Forces personnel to help us stay ahead and build the homes Britain needs.
Barratt adopts a hybrid working model where, where roles allow, office-based colleagues divide time between the office, construction sites, sales offices, and home working. We recognise the benefits of an effective hybrid culture for the Company and our colleagues.
About Barratt Redrow and Diversity
We are building an organisation where anyone with drive and talent can pursue the career they want, and a culture where anyone, regardless of gender, race, age, sexuality, disability, background or other characteristics, can progress and be proud to work for us.
Additional Benefits
Private medical cover, pension schemes with up to 10% employer contributions, annual health assessment, cycle to work scheme and other lifestyle discounts, death in service, paid volunteer and study leave, enhanced family-friendly policies, share buying schemes, and more.
About Southampton
Our dual-branded Barratt Redrow divisions combine Barratt Homes and Redrow brands, delivering award-winning quality and innovative design. We have held 5-star status from the Home Builders Federation since 2009.
Where you’ll be working
Based at our office or one of our sites, as the role dictates.
Equality, Inclusion and Sustainability
We are committed to diversity and inclusion and to building a sustainable tomorrow. See how our colleagues are building tomorrow together.
Customer Care Administrator in Southampton employer: Barratt Developments plc
Barratt is an exceptional employer, recognised as a 5-star housebuilder since 2010, offering a supportive work culture that prioritises employee well-being and professional growth. With a competitive bonus scheme, private medical cover, and a commitment to diversity and inclusion, employees enjoy tailored opportunities and a hybrid working model that promotes work-life balance. Located in Southampton, our team thrives in an environment that values innovation and quality, making it a rewarding place for those seeking meaningful careers in customer care.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Administrator in Southampton
✨Tip Number 1
Familiarise yourself with the company's values and mission. Understanding Barratt's commitment to quality and customer care will help you align your responses during interviews, showcasing that you're a great fit for their culture.
✨Tip Number 2
Brush up on your MS Office skills, especially Excel and Word, as these are crucial for administrative tasks. Consider taking a quick online course or tutorial to ensure you're confident in using these tools effectively.
✨Tip Number 3
Prepare examples of how you've successfully managed multiple priorities in previous roles. This will demonstrate your ability to handle the fast-paced environment of customer care and administration.
✨Tip Number 4
Practice your telephone communication skills. Since excellent telephone skills are essential for this role, consider role-playing common customer scenarios with a friend to build your confidence and professionalism.
We think you need these skills to ace Customer Care Administrator in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in administration and customer care. Emphasise your proficiency in MS Office and any previous roles where you managed multiple priorities or provided excellent customer service.
Craft a Strong Cover Letter:Write a cover letter that showcases your understanding of the role and the company. Mention specific skills that align with the job description, such as your ability to generate professional correspondence and manage time effectively.
Showcase Your Communication Skills:Since this is a customer-facing role, demonstrate your strong written English and telephone skills in your application. Use clear and professional language throughout your documents.
Highlight Teamwork and Professionalism:In your application, provide examples of how you've worked effectively in a team and maintained a professional manner in previous roles. This will show that you can contribute positively to the Customer Care team.
How to prepare for a job interview at Barratt Developments plc
✨Showcase Your Administrative Skills
Make sure to highlight your experience in administration or secretarial roles during the interview. Be prepared to discuss specific examples of how you've efficiently managed tasks, maintained filing systems, and supported team members in previous positions.
✨Demonstrate Proficiency in MS Office
Since the role requires intermediate to advanced proficiency in MS Office, be ready to talk about your skills with these tools. You might even want to mention any specific projects where you used Excel, Word, or PowerPoint to enhance your work efficiency.
✨Emphasise Your Customer Care Approach
As this is a customer-facing role, it's crucial to convey your commitment to high standards of quality and professionalism. Share examples of how you've successfully handled customer inquiries or resolved issues in a friendly and efficient manner.
✨Prepare for Multi-tasking Scenarios
The ability to manage multiple priorities is key in this position. Think of instances where you've had to juggle various tasks under pressure and be ready to discuss how you prioritised effectively to meet deadlines.
