Sales Administrator in Cardiff

The Sales & Marketing team look after our customers and help them through one of the most important parts of their lives; finding and buying a new home. We pride ourselves on putting customers first, and sales and marketing are a key part in making that vision a reality. Our Sales & Marketing teams, both locally and nationally, work together to make sure we’re showing people the perfect home for them.

As a Sales Administrator you’ll get on-the-job training and real responsibility from day one. You will be expected to:

• Keep the customer at the heart of everything we do ensuring excellent customer service.
• Support the Sales team by providing effective administrative support: coordinating all necessary paperwork for sales progression and completing list of weekly and monthly and ad-hoc reports when required.
• Assist the Sales department in completing client extras orders on time and with correct payment, monitoring and processing refunds on behalf of the Sales team.
• Support with weekly and monthly reports e.g. reservations; overdue contracts; legal completion statistics; data schedules; revenues; availability; releases; costs; deposits, etc and ensuring that the reports are completed on time.
• Liaise with internal/external customers, suppliers and service providers to coordinate works and ensure a smooth workflow between departments and with Head Office.
• Assisting in organising and facilitating events when required.
• Coordinating Sales meetings and Divisional Sales visits.
• Manage and maintain relevant online filing systems and databases in accordance with GDPR.
• Complete reports as and when required in line with compliance and audit requirements.
• Monitoring of Sales office Health and Safety documentation.
• Oversee the order process for the team, which may involve requesting and keeping track of purchase orders, ordering equipment, uniforms and any ad-hoc items, booking training and travel for the wider team as and when required, and raising payment requests.
• Perform general office administration tasks and other appropriate ad hoc duties as and when required to meet the needs of the department – e.g. digital filing, photocopying, directing telephone calls.

To be successful in the role, we are looking for:

• IT literate – intermediate level of proficiency with Microsoft Office programmes including Outlook, Word, Excel and Dynamics.
• Professional and proficient manner when dealing with internal and external parties.
• Forward thinking approach.
• Proactive and able to prioritise workload.
• Flexible in terms of workload.

We’ve been nationally recognised as a 5 star housebuilder since 2010 for supplying high-quality homes for all generations. That’s more than any other major housebuilder. It’s because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building.

Barratt adopts a hybrid way of working which assumes that where roles allow, our office-based colleagues divide their time between working in the office, on our construction sites and sales offices, and working from home, as the role dictates. We recognise the many benefits that an effective hybrid working culture brings to both the Company and our colleagues.

We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, age, sexuality, disability, background or any other characteristic, can progress and be proud to work for us.

As part of working for Barratt Redrow PLC and specifically for this role we offer:

• Competitive Bonus Scheme
• Private Medical Cover - Single Cover
• 26 days’ holiday (increase by 1 day for every 3 years’ continuous service up to 29 days)
• Private medical cover available for timely access to a virtual GP, for diagnosis, treatment and more — including physio and talking therapies.
• Pension schemes with the option of up to 10% employer contributions.
• Annual Health Assessment for all colleagues.
• Access to employee loans and savings accounts, to house purchase discounts.
• Cycle to Work scheme, reduced hotel rate, discounts at major retailers.
• Additional benefits including death in service, paid volunteer and study leave, enhanced family friendly policies.

About South Wales: Our triple-branded divisions combine the best of our Barratt Homes, David Wilson Homes and Redrow brands. Whether it is homes focused on first time buyers, those aimed towards customers taking the next step in their homeownership journey, those looking for a premium home, or those looking to downsize, we provide award winning quality and innovative design.

Putting diversity and inclusion front and centre, we know that a diverse team is better for our customers, makes us a more attractive employer and results in a stronger, more sustainable business. Which is why we're so committed to developing our inclusive culture.

Thinking ahead to leave a better world behind, we’re building a sustainable tomorrow, one house and one community at a time.