At a Glance
- Tasks: Manage camp operations, support staff, and ensure a safe environment for children.
- Company: Join Barracudas, the UK's leading children's holiday camp provider.
- Benefits: Competitive weekly salary, seasonal contract, and a fun work environment.
- Other info: Opportunity to work in a dynamic team and develop your leadership skills.
- Why this job: Make a positive impact on children's lives while gaining valuable experience.
- Qualifications: Strong organisational skills and experience with Microsoft Office.
The predicted salary is between 28000 - 34000 £ per year.
Work Hours: 08:30-17:30, Monday-Friday. (Total hours will not exceed 42.5 hours per week).
Contract Type: Seasonal Fixed term
Salary: £538.22 - £657.29 salary per week (dependant on age, experience, qualifications, and camp size).
Reportable to: Camp Manager, Area Manager and Central Office
Barracudas is fully committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and act in the best interests of children at all times. Adhering to our safeguarding policies and procedures including safer recruitment practices, staff should play an active role in creating a supportive, safe, and protective environment for all children and young people.
About Us
Barracudas is the UK’s leading provider of children’s holiday camps, helping young people build confidence, develop new skills, and make new friends through a wide range of activities. With 45 camp locations across the UK, we offer exciting programmes including Sports, Arts & Crafts, Drama and more. We are committed to creating an inclusive environment where every child feels supported and valued. Safeguarding and wellbeing are at the heart of everything we do.
Role Purpose
The Camp Administrator supports the smooth running of camp by managing essential administrative processes, maintaining accurate records, and providing operational support to the Senior Team. They act as a key point of contact for parents, ensure all documentation is completed correctly and help maintain a safe, organised, and welcoming environment. Through strong organisation, communication and attention to detail, the Camp Administrator contributes to efficient camp operations and a positive experience for children, families and staff.
Key Responsibilities
- Leadership & Daily Operations
- Support and/or deliver Induction Training and assist with Set Up Days to ensure camp is fully prepared.
- Act as an additional management figure to support staff, parents and children once administrative tasks are completed.
- Support staff in sessions when required to maintain smooth operations.
- Ensure base rooms and activity spaces are tidy, hazard-free and well-organised.
- Administration & Record Keeping
- Process bookings taken at camp and maintain accurate records.
- Complete and correctly store all forms relating to staff and children.
- Oversee children’s Essential Information forms, ensuring every child has a completed and up-to-date record.
- Monitor petty cash and maintain financial records in line with procedures.
- Ensure the BX course is being completed and support the BX Coordinator when needed.
- Safeguarding & Welfare
- Report child protection concerns to the Designated Person at Central Office.
- Ensure staff are aware of children’s medical, dietary, and additional needs, supporting reasonable adjustments where required.
- Support the Senior Team in ensuring medication is administered safely and documentation is completed accurately.
- Health & Safety
- Enforce Health & Safety procedures, ensuring safe systems of work are followed at all times.
- Complete required paperwork, including high-risk activity forms.
- Be proactive and diligent in identifying and addressing safety concerns.
- Parent & Stakeholder Communication
- Liaise professionally with parents and guardians, addressing queries and concerns.
- Communicate relevant information to staff to ensure children’s needs are met.
- Admin & Other Duties
- Prepare for Induction Training using relevant manuals and resources.
- Coordinate end-of-camp pack-up, ensuring the site is left clean, organised, and secure.
- Support additional camp activities, including Skills Builder sessions (where required) and swimming sessions – you’ll need to bring swimwear and a spare t-shirt will be available at camp.
- Carry out additional duties as required in line with camp needs and organisational objectives.
Requirements
Essentials
- Highly organised, efficient, and confident managing administrative tasks.
- Experience using Microsoft Excel, Word, and general Office 365 tools.
- Ability to learn and use IT systems, including the in-house booking system.
- Strong communication and customer-service skills.
- Ability to support staff and contribute to smooth daily operations.
Desirables
- Experience working in childcare, education, or holiday camp settings.
- Experience handling financial records or administrative processes.
- Paediatric First Aid qualification.
- Safeguarding training or certificate.
- Experience supporting teams or working in a fast-paced environment.
Employment in this role is subject to completing all pre-employment requirements, including being aged 18 or over by the start date, providing proof of eligibility to work in the UK, supplying satisfactory references, and holding or obtaining an Enhanced DBS check. All Senior staff must complete mandatory training, including online modules, an in-person Induction Training Day and any additional role-specific briefings delivered by Central Office. This role involves working with children and is exempt from the Rehabilitation of Offenders Act 1974. A successful applicant will be required to undergo an Enhanced Disclosure and Barring Service (DBS) check, including a check of the children's barred list. Applicants are not required to disclose convictions or cautions that are considered "protected" under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013 & 2020). This information will not be taken into account. Guidance on protected convictions and cautions is available from the Ministry of Justice.
Locations
Camp Administrator - Summer - Sevenoaks, Kent employer: Barracudas Activity Day Camps
Barracudas is an exceptional employer, offering a vibrant work culture that prioritises the welfare and development of both children and staff. As a Camp Administrator in Sevenoaks, you will benefit from a supportive environment with opportunities for professional growth, all while contributing to enriching experiences for young people during their holiday camps. With a commitment to safeguarding and inclusivity, Barracudas ensures that every team member feels valued and empowered to make a positive impact.
Contact Details:
Barracudas Activity Day Camps Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Camp Administrator - Summer - Sevenoaks, Kent
✨Hit the Ground Running with Seasonal Hiring!
Many customer support roles, especially seasonal ones, ramp up around holidays or special events. Keep an eye out for hiring fairs or open days in your area. Local businesses often need a boost during peak times, so don’t hesitate to drop in and chat directly with the team at places like Barracudas Activity Day Camps.
✨Join Customer Support Communities
Dive into online communities focused on customer support, like forums or social media groups. This is a fantastic way to connect with others in the field, learn about unadvertised roles, and share experiences. Plus, you never know when a connection might lead to an opportunity at places like Barracudas Activity Day Camps.
✨Show Off Your Skills!
Since you're targeting a seasonal role, create a quick online portfolio showcasing your customer support skills. Whether it’s resolving customer queries, handling difficult conversations, or just general customer engagement – put it all out there! Make sure to share the link when you apply to Barracudas Activity Day Camps.
✨Be Prepared for the Busy Season
You know seasonal work can get intense, so brush up on common customer queries and best practices before interviews. When you’re prepared to talk about handling high-stress situations, it shows you’re ready to step in during the crunch periods. This is likely to impress the team at Barracudas Activity Day Camps!
We think you need these skills to ace Camp Administrator - Summer - Sevenoaks, Kent
Some tips for your application 🫡
Show Off Your Customer Support Skills:In your CV, make sure to highlight any previous experience you've had in customer support or related fields. This could include resolving customer issues, handling complaints, or even just being a go-to person for friends and family. Use specific examples that demonstrate your capability to help others effectively—the more relatable, the better!
Tailor Your Cover Letter with Enthusiasm:For a seasonal role at Barracudas Activity Day Camps, we want to see your excitement for both the job and the company. Use your cover letter to express why you're interested in customer support specifically and how you're eager to help customers during peak times. Mention any relevant skills or experiences that make you a perfect fit!
Flexibility is Key:Seasonal positions often require adaptability, so emphasise your willingness to work varying shifts or tackle new challenges. Let us know about your flexibility in your cover letter, as it shows you're ready to jump into action when needed and helps us understand your availability throughout the season.
Emphasise Soft Skills and Teamwork:In customer support, your soft skills are just as crucial as your experience. Highlight qualities like patience, empathy, and communication in your CV and cover letter. If you have examples of working in a team to solve problems or improve processes, shout about them—they'll show us how you can contribute to a great atmosphere at Barracudas Activity Day Camps!
How to prepare for a job interview at Barracudas Activity Day Camps
✨Showcase Your Customer Empathy
In customer support, empathy is key! Come prepared with examples from past experiences where you handled customer issues. Think of specific situations where you turned a frustrated customer into a satisfied one, because those real-life stories will show Barracudas Activity Day Camps that you've got the right attitude for their team.
✨Know the Tools of the Trade
Familiarise yourself with popular customer support tools like Zendesk or Freshdesk. If you've used any chat or ticketing systems before, be ready to discuss how you navigated them and any challenges you overcame. This will demonstrate that you're not just a people person but also tech-savvy, which is super important in this field.
✨Prepare for Role-Playing Scenarios
Expect some role-playing during your interview where you'll be asked to deal with a hypothetical customer scenario. Practise handling common issues, such as a complaint about a product or service delay. This will give you a chance to display your problem-solving skills and how you maintain professionalism under pressure.
✨Highlight Your Flexibility and Enthusiasm
As this is a seasonal position, let your passion shine! Talk about your willingness to dive into the role, your adaptability to busy periods, and how you thrive in high-pressure environments. Share why you're excited to join Barracudas Activity Day Camps during this peak time and how you can be an asset to their team.